Off Duty: Digital Forensics | Ep 4

Summary

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Podcast Summary: Off Duty | The Guardian Investigates

Episode: Off Duty: Digital Forensics

Host: Melissa Segura (The Guardian)
Date: March 18, 2026

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Episode Overview

This episode of Off Duty dives into the pivotal role of digital forensics in the 12-year pursuit of justice after the murder of Chicago police officer Clifton Lewis. It follows how a humble PlayStation console—the key to an overlooked alibi—ignited a years-long struggle between defense lawyers, prosecutors, and police. Through the voices of Tyrone Clay (a defendant adamant about his innocence), his dogged lawyers, and the video game repairman who salvages hope from digital oblivion, reporter Melissa Segura unravels how a potential exonerating piece of evidence was nearly lost to bureaucracy, neglect, and technological pitfalls.

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Key Discussion Points & Insights

1. Tyrone Clay’s Alibi and the Forgotten PlayStation

• Tyrone Clay, accused of participating in Officer Lewis’s murder, insisted from the day of his arrest that he was playing NBA 2K on his PlayStation the night of the murder.
  "I said, grab my game. My game gonna prove to y'all, it's just like a computer. It's a hard drive in there. It's gonna save everything." —Tyrone Clay [01:23]
• Despite repeated pleas to check the console, it sat for nearly a decade in an evidence room, unexamined.

2. The Forensics Oversight—A Missed Opportunity

• When finally seized, the PlayStation was sent to the FBI-linked Regional Computer Forensics Laboratory (RCFL), where an analyst did a surface-level inspection and videotaped the process.
• No further investigation was made until defense attorneys demanded a closer look years later.
  "Whatever evidence might have been on that console, it just evaporates. No one looks deeper into Tyrone's alibi." —Melissa Segura [06:01]

3. Eric Bisbee: A Nerd with a Knack for Finding the Missing Pieces

• Eric Bisbee, once an intern and now an associate attorney, grew up immersed in video games and puzzles—a background that sparked his dogged pursuit of hidden clues in the Clay case.
• Eric quickly spotted that the RCFL analyst had never checked the crucial gameplay timestamps.
  "It's like if you were trying to see if your spouse was cheating...you opened their cell phone and went to the text message folder but didn't read any of the text messages." —Eric Bisbee [08:17]

4. Obtaining and Powering the Evidence

• Eric and his legal partner Jennifer gained court approval to re-examine the PlayStation, only to discover it wouldn’t power on and emitted a burnt rubber smell.
• The RCFL claimed it was beyond repair, but Eric sought out Game Over, a neighborhood repair shop run by Raul Palma Perez.

5. Repair, Revelation, and Ethical Quandaries

• Raul, relying on skills honed in resource-poor Cuba, repairs the PlayStation for just $35 in under an hour—raising questions about RCFL’s prior claims.
  "A local game shop owner fixes it in less than an hour for $35. So either the FBI and the RCFL are massively incompetent or they didn't want to see what was on there." —Eric Bisbee [15:13]
• Raul, with the help of Sony, accesses evidence showing that someone, using the username “the real Goon ass,” played NBA 2K and earned a trophy at the time of the crime. Voice messages suggested it was Tyrone, further supporting his alibi.
• There is still a flaw: While Timestamps and messages are persuasive, they do not irrefutably prove Tyrone was the player that night—creating legal vulnerability.

6. An Unforgiving System and Digital Peril

• Before Jennifer and Eric could save the evidence, a mandatory Sony software update threatened to wipe everything.
• Raul could only testify in court about what he’d seen and heard—irreplaceable digital proof could no longer be independently reviewed.
  "If we do update the console, everything was going to get lost. Once it was updated, we couldn't retrieve nothing." —Raul Palma Perez [22:42]

7. Lingering Doubt and Institutional Silence

• Attempts to clarify the RCFL analyst’s impartiality revealed that he was a CPD officer with potential conflicts of interest, but the RCFL declined to comment.
• All pivotal institutions (CPD, Cook County Jail, RCFL) distanced themselves from the controversy in official responses.
• The fate of Tyrone’s alibi—and presumably his freedom—rested on the testimony of a neighborhood repairman, not on hard digital evidence.

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Notable Quotes & Memorable Moments

• "I told him, I said, grab my game. My game gonna prove to y'all ... It's gonna tell you everything." —Tyrone Clay [01:23]
• "That early spark, that itch to grind out a mystery, it never left him." —Melissa Segura, describing Eric Bisbee’s motivation [03:19]
• "So either the FBI and the RCFL are massively incompetent or they didn't want to see what was on there." —Eric Bisbee [15:13]
• "It wouldn't have the same weight as hearing Tyrone's voice ... but it might be enough." —Melissa Segura [24:11]
• "I told them I can go in front any judge. I can take full commitment to my grave what I read and what I saw there." —Raul Palma Perez [23:56]

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Key Timestamps

| Timestamp | Segment Description | |-----------|-----------------------------------------------------------------| | 00:54 | Tyrone Clay outlines his PlayStation alibi | | 03:43 | Eric Bisbee’s obsession with mysteries and coding backgrounds | | 04:31 | How digital forensics could break the case wide open | | 08:17 | Eric Bisbee spots the RCFL’s incomplete inspection | | 10:54 | Re-examining the PlayStation: hardware problems | | 13:02 | Raul’s path to console repair expertise | | 15:13 | RCFL’s failure contrasted with Raul’s successful repairs | | 17:41 | Discovery of voice messages suggesting Tyrone’s innocence | | 22:42 | Console update threatens to erase crucial evidence | | 23:56 | Raul’s readiness to testify about what he saw and heard |

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Tone and Narrative

The episode maintains a meticulous, sometimes wry tone—balancing the technocratic tangle of digital forensics with raw, human stories of hope, loss, and bureaucratic indifference. The hosts and guests speak plainly and urgently about justice delayed, technical hurdles, and the power of overlooked digital evidence.

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Conclusion

Melissa Segura’s investigation exposes the fragility and potential power of digital evidence in criminal defense, as well as the institutional resistance and technical stumbling blocks that can stand in the way of justice. The search for exoneration hinges, ultimately, not on advanced labs or official processes, but on the work of one determined lawyer-nerd and a video game repairman—the unlikely linchpins of hope in a case marked by lost years and lost data.

For listeners, this episode is a cautionary tale about technology’s power in the justice system—and its all-too-human limitations.

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Transcript

[Narrator]

This is the guardian.

[Multilingual Speaker]

Par le tu francais, hablas espanol? Par le italiano.

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[Melissa Segura]

Since the day he was arrested, Tyrone Clay had been asking police to look at his PlayStation. If they did, they'd see he was gaming on the night Clifton Lewis was murdered playing NBA 2K.

[Tyrone Clay]

You know, I was on it that night. I remember I was playing because I always played basketball. It was 2K11 back 2K 2011.

[Melissa Segura]

He told police, his attorneys, practically anyone who would listen, just check the PlayStation, you'll see.

[Tyrone Clay]

I told him, I said, grab my game. My game gonna prove to y', all, it's just like a computer. It's a hard drive in there. It's gonna save everything. So I was telling them that. I said, man, if you look on that game, it's gonna tell you everything.

[Melissa Segura]

But by 2022, he'd already spent a decade in the hellhole of Cook county jail without ever being tried. The PlayStation had remained on a shelf in an evidence room, gathering dust until Jennifer's associate, Eric Bisbee, heard about the PlayStation and knew exactly what to do next. From the Guardian. I'm Melissa Segura, and this is off duty. Episode 4 Digital Forensics. Eric grew up in Tennessee. His dad was an electrical engineer working with NASA. His mom stayed home and looked after Eric and his brother. One of his earliest memories is his mom buying the Christmas present of his dreams. Super Nintendo.

[Eric Bisbee]

Honestly, the only memory I have in the first house I ever lived in was me being like three or four and mom coming home with that.

[Melissa Segura]

Except it wasn't for Eric. It was for his dad. Or at least it was supposed to be.

[Eric Bisbee]

Immediately, it was not my dad's toy anymore. It was my brother and I's toy.

[Melissa Segura]

It didn't take long for young Eric to discover his favorite game, Super Mario

[Eric Bisbee]

Bros. Because there's all kinds of secrets. And this was before the Internet, so you couldn't look them up. So Nintendo had a hotline and my dad would Call the hotline. And he'd be like, I got a new tip. And we'd be so excited. And then we'd work all day to try to get the secret. And then when we did, we thought we'd done something very special.

[Melissa Segura]

That early spark, that itch to grind out a mystery, it never left him. Gaming, coding, word games, the whole universe of puzzles. Which is to say, Eric's a pretty serious nerd. About a year into his internship with Jennifer, while he was supposed to be studying for the bar exam, Eric became obsessed with the Zodiac Killer.

[Eric Bisbee]

The Zodiac had sent a lot of coded messages, one of which had, at that time, had been solved. And so, of course, the nerd in me said, well, I can solve the unsolved ones. And then I eventually wrote a whole suite of programs trying to determine how one of the codes was written. I never solved it. Some other code breakers did. But I was on the right track, I think.

[Melissa Segura]

By spring 2022, Eric had long since passed the bar and graduated from Jennifer's intern to her associate. They worked elbow to elbow as they dug through Alex's trial transcripts and tried to make sense of the pages and pages of cell phone data they'd subpoenaed. Reading the documents this time, something suddenly clicked for Eric. He realized the PlayStation could be the key to the case.

[Eric Bisbee]

Here's the state's theory. Alexander Villa and Tyrone Clay, Melvin DeYoung, Edgarta Colon are all in this car. They go to commit this robbery. Alex and Tyrone Clay get out of the car. They go running in there. Villa supposedly shoots this guy. Their cases are intertwined. If Clay didn't do it, everything that Melvin DeYoung said in his statement that came into the trial isn't true. So in our opinion, proof that Clay didn't do it was 100% proof that Villa didn't do it.

[Melissa Segura]

Remember, for the first 19 hours Tyrone was in custody, he denied any involvement in Lewis's murder.

[Eric Bisbee]

So when Clay's first interviewed by the police, he tells the police, I. I'm innocent. I didn't do this. But he said, I was playing PlayStation. That was his alibi. I didn't do it.

[Melissa Segura]

About two weeks later, the police went to Tyrone's home to seize the PlayStation. They knew that there could be important evidence on the console. Players can send each other voice messages. Maybe there'd be audio of Tyrone talking about the crime. Timestamps could show when he was online and when he wasn't. Any of which could blow up his alibi.

[Jennifer]

An FBI agent trained in that Type of work went with the Chicago Police Department to effectuate the search warrant. He was with them when they did the search warrant. Even.

[Melissa Segura]

The next thing they do is send the PlayStation to a place called the RCFL. It stands for Regional Computer Forensics Laboratory. There are 17 of these labs around the country. They're collaborations between the FBI and local law enforcement agencies, where experts examine cell phones, computers, and even gaming devices for digital evidence. At a time when nearly every American walks around with a cell phone or logs onto a computer or boots up a gaming device like Tyrone, the findings of the RCFL often carry significant weight in criminal trials. Shortly after they collected the PlayStation from Tyrone's apartment, an analyst at the RCFL booted up Tyrone's device. He videotaped his inspection and documented his findings. And then nothing. Whatever evidence might have been on that console, it just evaporates. No one looks deeper into Tyrone's alibi. There seems to be little interest in it for nearly 10 years until Jennifer and Eric file a subpoena with the FBI. The videotape is one of the things that comes back to them. So one day, Eric pulls the tape out of a box and presses play. What Eric sees basically is a screen recording of a technician scrolling through the menus of Tyrone's PlayStation, presumably looking for proof that Tyrone either was or was not playing the night of the crime.

[Eric Bisbee]

There's a couple different things that you can see. One is trophies. And so, like, if I'm playing, let's say, a soccer game, they might have a trophy that says, score a hat trick. So three goals in one game, and if you score the hat trick, you get the trophy that says hat trick, and then it'll give you a timestamp of when that happened. The other thing that the PlayStation does is tells you when you were playing. So Eric played this game at this time. Eric played this game at that time. Messages. If I send a message to somebody else, it'll record the time that the message was sent or if there's a voice message.

[Melissa Segura]

Eric knows all of this because he has a PlayStation. He looks again at the video the RCFL had taken of its inspection, and he notices something.

[Eric Bisbee]

So what we recognized in watching the video was that the gameplay section of the PlayStation, they don't go through all the games and the times they were playing in the games. It's like if you were trying to see if your spouse was cheating on you, and you opened their cell phone and went to the text message folder but didn't read any of the text messages.

[Jennifer]

I didn't know anything, right? I would have been like, okay, they looked at it, but Eric immediately saw that they didn't.

[Eric Bisbee]

So at that point we started thinking, well, why is that the only place they didn't go through? I knew that something was up. I think Jennifer and I both with enough that was going on in the case, you know, this is a dead cop. Somebody's telling you they're playing the PlayStation. Normally, our thought process is if it hasn't been turned over to us, there's a reason for it.

[Melissa Segura]

Eric passes this info to Tyrone's attorneys. They get a court order to have the PlayStation RE examined over the objections of prosecutors. Then a twist in the legal drama. I'm going to spare you the legal ins and outs here, but a quick overview. Back when he was first interrogated and ultimately confessed, Tyrone asked for a lawyer. And so did his alleged accomplice, Edgardo Colon. And the police, they say, ignored them. Eventually, the courts found that police had violated Tyrone and Edgardo's rights. Their confessions were tossed. Tyrone's trial was held up. Egardo's conviction was thrown out. Now, again, 10 years after their arrests, the state is still working to bring them both to trial. In the meantime, Edgardo had been sent home with an ankle monitor. But Tyrone, he'd never left Cook county jail for that entire time.

[Tyrone Clay]

I had a calendar, so every year passed, I mark off a whole year. After five years, I lost count.

[Melissa Segura]

Tyrone had been awaiting trial for so long that some other guys he knew in jail had gone to trial in their own cases, done their time, then been rearrested and sent back to Cook county on entirely new charges.

[Tyrone Clay]

They like, man, you still here.

[Melissa Segura]

Edgardo and Tyrone's pending trials made the data on the police station even more important. If voice messages or other data showed Tyrone playing video games, it would likely be game over for the case against him and maybe even for Alex and Edgardo. But getting the PlayStation wasn't so simple.

[Eric Bisbee]

We actually went and saw it in the state's attorney's office. Before we got there, we realized that this was kind of like our one shot to look at the PlayStation, at least we thought so. I had brought controller, controller wire, power cable, HDMI cable, a hookup so we could hook it up to the computer and record everything. PlayStation was in an evidence bag that had been opened is it was a special edition Spider Man PlayStation. It's a long table. We're all sitting there. We turn on the PlayStation and it won't turn on and it's just screaming and smelling like Burnt rubber. And we're like, okay, well, we gotta turn this thing off. You know, we're about to do something real bad.

[Melissa Segura]

The PlayStation was sent back to the RCFL to see if they could fix it. A few months went by. Then Jennifer and Eric heard back from the rcfl. The analyst there said the machine was broken beyond repair.

[Eric Bisbee]

I've been a video game player for long enough to know that that was likely untrue. I see YouTube videos of people fixing, you know, PlayStations, Xboxes, what have you, quite frequently on the Internet. So I typed into Google video game repair store.

[Melissa Segura]

One of the results. A shop called Game over on the city's northwest side.

[Eric Bisbee]

It didn't look like a chain, and it looked like whoever worked there was a gamer or had been in the video game industry for a while because they had Mario painted on the front. So I called him

[Melissa Segura]

on the other end of the line. The store's owner, Raul Palma Perez, answered.

[Raul Palma Perez]

My name is Raul Palma Perez. I do own the video game console repair.

[Melissa Segura]

Unlike Eric, Raul is not a gamer. He's a tinkerer.

[Raul Palma Perez]

I was born and raised in a local town called Manzanillo in Cuba. It's about two hours away from Guantanamo Bay, where there is not like you have like a micro center or a best buy that you can go grab a part. It's either you work with what you have, try to fix it, and try to make it work.

[Melissa Segura]

Raul moved to the US in 2005 at age 15. A year later, he went into business with his cousin, buying broken video game consoles on ebay, fixing them, and then reselling them for a profit. Eventually, he opened his own shop, which is where Eric found him. Over the phone, Eric explained the situation to Raul.

[Eric Bisbee]

You know, the FBI says we can't fix it. And, you know, looking at your store, you think you could fix it.

[Melissa Segura]

Raul was pretty sure he could, but whether he should was another question. First, Raul's shop is in a tough part of town. He says he calls the police about once a month after someone breaks in. It could be bad for business if he gets on the wrong side of the cpd. The other reason was more personal.

[Raul Palma Perez]

I do have a brother that is a police officer, and he actually does work as of off duty. A police officer, security guard. So it kind of touched my heart when I found out what was going on. I actually did talk to him about the whole situation. So he goes like, there is a family that is out there seeking for justice, and there is a family out there looking for proof. So I said, listen, I have no choice.

[Melissa Segura]

Eric brings the PlayStation to Raul's little shop. He walks past the glass counter full of vintage games and into a back room lined with workbenches covered in pieces of old machines. And he leaves the PlayStation in Raoul's hands. Raul rummages around a pile of spare parts. He gets to work on the USB port and ta da. An hour later, the machine is back up and running. Raul calls Eric. The evidence Jennifer and Eric so desperately hope to find might actually be back in play. Raul's repairs raised even more questions for Jennifer and Eric. And not just about what was on the PlayStation, but but also about the RCFL itself.

[Eric Bisbee]

A local game shop owner fixes it in less than an hour for $35. So either the FBI and the RCFL are massively incompetent or they didn't want to see what was on there.

[Melissa Segura]

I did some digging and found that the analyst who said the PlayStation couldn't be fixed is actually a CPD officer on assignment to the RCFL. Years earlier, when Clifton Lewis was killed, he'd been working out of the police station running the so called Operation Snake Doctor. I reached out to ask the RCFL if they have guidelines about analysts connections to the materials. They assess a conflict of interest policy. Basically RCFL declined my request for an interview. Whatever the reason, the RCFL didn't get the machine to work. Raul had it up and running. He could see Tyrone's PlayStation profile.

[Eric Bisbee]

Tyrone had a very, I don't know how to describe it, just a very gentlemanly username of the real Goon ass. And it had a picture of a troll as his icon. There was some stuff, but it wasn't really the smoking gun that we were looking for.

[Melissa Segura]

Timestamps showed that a person username the real Goon ass was playing an NBA 2K video game at the time that Officer Lewis was gunned down. That username had even won a trophy that evening. But the data didn't answer a key question. Who was playing that evening? Tyrone said it was him, but there wasn't proof it was a weakness the prosecutors would be almost certain to exploit. Jennifer and Eric needed something that could prove that it was Tyrone playing at the time of the murder.

[Eric Bisbee]

And Raul said, well, if you log in, if you get online, you can see a whole lot more.

[Melissa Segura]

Raul was into the machine, but not into Tyrone's online PlayStation account. Sony gave Raul a temporary password to access Tyrone's account. Alone in his shop, Raul logged in and what he found was astonishing. He could hear voice messages from the player calling Himself, the real goon ass. He called Jennifer and Eric and described the sound of Tyrone's voice and the content of the messages. They knew immediately from his description it was Tyrone on the police station.

[Eric Bisbee]

He played for several hours and only stopped for, logged out for 15 minutes. And before he logged out, he said, I have to go to the bathroom, and then logged back in. It had voice messages of him talking to his friends, how Clay is trying to get money from other people and how he's cheating on his girlfriend and, oh, yeah, selling drugs. And so it seemed very clear to me and Jennifer, based on our conversation with him, that he had actually seen the real content.

[Melissa Segura]

This was huge. Raul had unlocked evidence that Tyrone had been telling the truth all along. At the time of the murder, he was sitting in his house talking shit and playing video games. And it was all on tape. So that's it. Eric figured, boom, game over.

[Eric Bisbee]

You know, here we go. He said it day one. We've got the information right there that police should have had the information and skipped over it. And oh, my God, if you want to talk about a smoking gun, we've got it.

[Melissa Segura]

Jennifer wasn't so sure.

[Jennifer]

Eric's Pollyanna. And I'm always very anxious about things. And I was like, I don't believe it until we see it. We have to see it. We need proof. We need to record it. Prosecutors are always like, if you've got proof of Venice's Jennifer, we're always interested in seeing it. And like, this was our one shot at really having objective proof. Tyrone has a distinctive voice, and I think it's very recognizable. And I would guess that you would be able to recognize it and to have his alibi corroborated. And the police didn't look at it. You know, it was huge.

[Melissa Segura]

Jennifer and Eric made plans to stop by Raul's shop and check out his findings for themselves. Eric called Raul, but the game repairman didn't answer.

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[Eric Bisbee]

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[Melissa Segura]

Eric kept calling Raul, his anxiety increasing with every unanswered call.

[Eric Bisbee]

It's like a week. A week goes by and we're like, what the hell, Raul? You know, this is like the biggest thing that could ever happen. Well, that's happened so far in this case, and we're not hearing from you.

[Melissa Segura]

Day after day, Eric keeps checking his phone. Nothing. No calls, no text. Just silence. Raul is ghosting them. Around day 10, Eric's phone finally rings. Raul hadn't been ignoring them, and he hadn't been scared off. He'd been in the hospital. He'd had an emergency appendectomy. But everything's okay now. He'll be back at the store the next day.

[Eric Bisbee]

Great. We're back on track, right?

[Melissa Segura]

Except they're not. Raul told Eric there was a problem.

[Eric Bisbee]

Sony gave me a temporary password, but the temporary password has expired, and I can't get another one because Sony will only give me one.

[Melissa Segura]

Raul can't get into the machine. The recordings of Tyrone's voice. He can't access them, can't play them, and no one else has heard them. Still, they know the files exist. They just need to convince someone at Sony to help them out. While they were trying to find a solution to that problem, another bigger issue came up. Sony had updated the way it stored user data.

[Raul Palma Perez]

Every time they do update, it's a problem.

[Melissa Segura]

The update wouldn't just be a problem. It was a disaster. A dead end. The software update could delete all the messages and player data. Jennifer and Eric needed to prove Tyrone's alibi.

[Raul Palma Perez]

In order to proceed. We have to update the console. If we do update the console, everything was going to get lost. Once it was updated, we couldn't retrieve nothing.

[Melissa Segura]

Without the update, they couldn't access the files. If they did the update, the files would likely be deleted, lost in the digital ether. Jennifer and Eric had come so, so close to proving Tyrone's innocence and by extension, unraveling the state's story about Alex. And yet it felt like every time they were about to make a major breakthrough. Disaster struck. Like the gods were taunting them, they had been keystrokes away from a piece of evidence that most lawyers can only dream an audio recorded alibi digitally timestamped proof that the suspect was somewhere else at the time of the crime. And now, because of something as boring and innocuous as a software update that they could do nothing about, it could vanish forever. The only thing they could do was have Raul take the stand and testify to what he had seen on the PlayStation.

[Raul Palma Perez]

I told them I can go in front any judge. I can take full commitment to my grave what I read and what I saw there. I know the messages, I heard the voice message. I know the whole thing.

[Melissa Segura]

It wouldn't have the same weight as hearing Tyrone's voice with timestamps, but it might be enough. So now everything is hanging on Raul.

[Eric Bisbee]

But he goes quiet again.

[Melissa Segura]

Eric called Raul. No answer. And again, still no answer. Jennifer and Eric began to worry that Raul had been spooked by the stakes of the case. Had someone gotten to him? Raul was gone. The Guardian made repeated attempts to speak with the Chicago Police Department. The department did not have anyone available to answer our questions, a spokesperson wrote in an email in court documents. Officers deny any misconduct no officers have been accused of wrongdoing by officials or charged in connection with the case. The RCFL declined to comment on the case. A spokesperson for the Cook County Jail said in a statement that the jail takes the safety of staff and those entrusted into its custody very seriously and aggressively investigates all incidents and allegations of violence or criminal behavior within the jail. This is the Guardian.

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