Transcript
A (0:00)
Welcome back to the Boostly podcast. And as we do every year, I like to come up with 2026 predictions for the for the year ahead. And it's not just my predictions. I wanted to reach out to those in the Slack community channel and ask anybody who would like to lend their predictions. And we've got seven amazing humans that have done so. So for those of you that are tuning in for the first time, my name is Mark Simpson, founder of Boostly and this podcast. And over the last 10 years we have worked with over 2000 hosts, AD Management companies all around the world and they have drove in over $1 billion in bookings, which is insane. And we like to give hosts the tools, the tactics, the training and the confidence to go ahead and grow their business, relying on Airbnb booking.com and VRBO. And like I said in this episode of the Boostly podcast, we wanna look ahead to 2026 and where we will be in 12 months time. My prediction is a super simple one, is I think going to be the year of the robots. I feel what we are going to see, whether it be driverless cars, whether it's actual robots that are going to be in your homes or in your business, I feel this is the year that we are going to see it happen. Whether it is the Neo, whatever Tesla have got cooking up or what any of these other companies are doing around the world, it is going to ramp up in 2026. How is that going to impact us and the hospitality businesses? Well, I feel like for number one having RO robots in and around any operation style of business, whether it is laundry etc is only going to be a good thing. It's going to help empower your members, your team, do twice as much work. And obviously the beauty of robots is that they never get tired, they never complain, they never get ill, they never have to finish early. So it is going to impact us whether it's going to be an instant thing. I do believe that the first round of these robots are going to be shocking. I feel like you're going to get social media posts of them breaking down, not working, just like we've seen with Waymos and the and the Tesla robot taxis. But once we get through that initial slump it is just going to go crazy. That is my prediction. So like I said, I threw up the questions to our slack community and if you would like to be part of the slack community please do let me know. It's totally free. All we ask is you just engage. And we've got some amazing people in there, seven people uploaded their video prediction before the cutoff point. And here is going to be Jan from guest away.
B (2:29)
Hey, I'm Jeonsa Gun, founding account executive at Gasway and here are my 2026 STR predictions. I think that consolidation is going to keep accelerating in 2026. Property management companies will keep buying, merging and expanding through franchise models. And software companies will also keep acquiring and merging with others. On the tech side. Sorry Ben, I'll talk about AI. I think that AI won't be discussion anymore in 2026. It will be standard. So serious property management companies will be using it to automate guest communications, guest experiences, upsells and operational workflows. So the discussion won't be anymore. Do you use AI? It will be more like how well can you leverage it? On the guest experience side, I think that expectations from guests are rising fast. So AI is actually very huge opportunity on that end to actually deliver hyper customized experiences for guests, removing the friction so that humans can actually focus on delivering high touch memorable experiences on the ground as well. These impacts margins. I think that structure is a low margin business and so by automating as much as possible, you'll be able to lower your costs and by giving, you know, very personalized experiences, you will also be able to charge and price more aggressively. So for me, the property management companies that will win in the coming years will be the ones that master the balance between these two. And then bonus prediction for me will be that a NIO tech category will emerge. So it won't be any more a tool, software, ui, ux. It'll be more something like an orchestration engine. So not a system that only automates, but something that coordinates end to end real world work behind issues. Right. So like routing problems, scheduling tasks, coordinating teams, et cetera, following up. So yeah, I think that 2026 is going to be the year where property management starts being manually coordinating, but it starts running like a more tech enabled software type of business with higher margins. See ya.
