In this episode of The Bottom Line, Sevan sits down with Jim Penman, founder of Jim’s Group and one of Australia’s most well-known voices in small business.

Known by many as the name behind Jim’s Mowing and the wider Jim’s Group, Jim has built one of the country’s most recognised franchise brands. His business journey started early, from earning his first money as an eight-year-old doing odd jobs to turning a part-time lawn mowing business into a full-time venture in 1982.

Today, Jim’s Group has grown into a franchise network with thousands of franchisees across Australia and beyond, but the lessons behind that growth remain deeply practical for small business owners.

Across the conversation, Jim shares what it really takes to build, scale, and sustain a service business. He talks about the early days of franchising, reaching 100 franchisees in just 18 months, why customer service matters more than most businesses realise, and why looking after franchisees has always been at the centre of the Jim’s Group model.

He also shares honest lessons from the mistakes he has made along the way, including the risks of moving too quickly into ventures you do not fully understand, the importance of humility in business, and why strong systems, feedback, pricing, and leadership can make all the difference.

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