Most organizations believe they understand their workforce.

They track performance. They measure output. They optimize for revenue.

But they’re missing the one layer that quietly dictates it all

Care.

In this episode, AJ sits down with Dulany Reeves Dent, CEO of The Nanny Network and founder of Good People Care Alliance, to unpack the uncomfortable truth: companies are operating with massive blind spots when it comes to the real lives of their employees—and it’s costing them more than they realize.

This conversation goes beyond surface-level discussions of benefits and into something far more strategic:

Why caregiving challenges remain invisible inside most organizations
How psychological safety (or lack of it) hides critical workforce data
The measurable business impact of missed work, distraction, and silent burnout
Why leaders know this matters but still fail to operationalize it
How care benefits can shift from a “nice-to-have” to a core performance lever

AJ brings a direct, unfiltered perspective, challenging leaders to confront a hard question:

If you don’t truly understand your people, what exactly are you optimizing?

Dulany complements that challenge with real solutions, breaking down how organizations can quantify ROI, implement care support at scale, and build systems that actually reflect how people live and work.

This isn’t a conversation about perks.
It’s about visibility, responsibility, and the future of workforce strategy.

Because the companies that win won’t just manage work better

They’ll understand the lives behind it.

goodpeoplealliance.com