Did you know that employees are more likely to stay at an organization when they view their leader as empathetic?

Of all the traits that make for great leadership, empathy is near the top of the list–and according to this week’s podcast guest, it’s going to be increasingly important for the next generation.

Pattie Dale Tye is the Consulting COO for Stoll Keenon Ogden PLLC and a Board Member of Trilogy Health Services, LLC. Pattie Dale is also a C-suite veteran with over 30 years of experience leading companies to new heights. She spent over a decade with AT&T, leading sales and operations for the company’s largest accounts. In her time with Humana, Pattie Dale was instrumental in the company’s multibillion-dollar Large Employer Segment. She is also the best-selling Forbes Author of Ordinary to Extra-Ordinary.

Challenges for the Next Generation of Leaders

Any entrepreneur who led a team through the pandemic knows how difficult it can be to connect virtually. Leaders need to model behavior, and that’s much more difficult to do online. Pattie recommends meeting in person as much as possible. If that’s not possible, look for ways to bring the whole team together for virtual events.

Another challenge is that Gen Z and millennials don’t have a lot of trust in leadership–so you need to work harder to earn their loyalty. They’re driven by purpose, autonomy, and flexibility, and they want to work for leaders who share those values. Look for ways to demonstrate those values and show that you care about them as individuals.

Leading with Empathy and Generosity

According to Pattie Dale, the two most important characteristics of a leader are empathy and generosity. You need to know the people you’re leading and understand where they're coming from. Let them know that you’re invested in their success and that they can come to you when they need support.

As for generosity, focus on giving back to your team. Replace a “survival of the fittest” mentality with generosity. If someone is struggling, offer to help. Make yourself available. Being approachable can help you get the best of everyone.

Enjoy this episode with Pattie Dale Tye…

Soundbytes

14:00-14:26 “When it’s a customer with a problem that I can help solve in a way that helps that entity flourish, it just lights me up, because you know that had a multiplier effect–that didn't just help that person, that executive that day, or that leader that day, that allowed them to feed many, many families and to grow business in a much more expansive way.”

18:46-19:24 “We need to be leading with empathy right now. And I love to say you need to be leading with generosity. You need to get to know the people you’re leading and understand where they're coming from and why they have the notions about leadership they do, because we understand that 50% of the Gen Z's don't have respect nor trust in leadership, and we need to. We need to get to the root cause and let them know that you have as much vested in their success as hopefully they have in their own success.”

Quotes

“I was very ordinary until I learned what might make me extraordinary.”

“As long as I'm helping solve a problem and release energy to the universe, I'm a happy camper.”

“Stop coming to work in a survival mode and come to work in a giving mode.”

“If you're not an approachable leader, you're not going to get the best out of your people.”

Links mentioned in this episode:

From Our Guest

Visit Pattie’s website: http://pattiedaletye.com

Connect with Pattie on LinkedIn: https://www.linkedin.com/in/pattie-dale-tye/

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