In this episode of Ask PwC Singapore, Claressa Monteiro sits down with Tan Kiat How, Senior Minister of State for Digital Development and Information & Ministry of Health, Dr Ng Chin Siau, founder and CEO of Q & M Dental Group, and Kwek So Cheer, partner for Digital Solutions at PwC Singapore, to talk about what AI adoption actually looks like on the ground. Not ambition. The reality.

Dr Ng spent millions, trained 40 people, navigated regulatory approvals and managed 300 dentists who did not want to use the tool. Kwek maps out exactly why pilots fail when businesses try to scale them. And SMS Tan explains why buying technology without training your people is the single fastest way to waste your investment.

If your business is anywhere on the AI journey, from curious to committed, this conversation will save you time, money and many avoidable mistakes.

This episode is produced in collaboration with PwC Singapore.

Highlights

00:15 From pilot to scale: why the leap is harder than it looks

01:28 Q & M Dental's AI journey: millions spent, 300 dentists convinced

04:24 The four reasons pilots fail when you try to scale them

09:43 Bringing your people along: culture, training and the human problem

19:43 Governance guardrails: when to build them and why upfront is the only answer

More about:

Explore the Singapore findings from PwC’s Global AI Performance Study

Learn more about PwC Singapore's AI Hub

Follow PwC Singapore on LinkedIn

Now, we want to hear from you! Send us your questions, thoughts, story ideas, and feedback to btpodcasts@sph.com.sg. We’ll look into it for future episodes.

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Podcast written and presented by: Claressa Monteiro (claremb@sph.com.sg)

With Tan Kiat How, Senior Minister of State for Digital Development and Information & Ministry of Health, Dr Ng Chin Siau, founder and CEO of Q & M Dental Group, and Kwek So Cheer, partner for Digital Solutions at PwC Singapore

Post-production: Claressa Monteiro & Chai Pei Chieh

Video production: Studio +65

A podcast by BT Podcasts, The Business Times, SPH Media

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