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- [00:01]
Candy Valentino
This episode is brought to you by Progressive Insurance. You chose to hit play on this podcast today. Smart Choice. Progressive loves to help people make smart choices. That's why they offer a tool called Auto Quote Explorer that allows you to compare your Progressive car insurance quote with rates from other companies. So you save time on the research and can enjoy savings when you choose the best rate for you. Give it a try after this episode@progressive.com Progressive Casualty Insurance Company and affiliates not available in all states or situations. Prices vary based on how you buy. Welcome to the Candy Valentino show, the podcast for founders, investors and entrepreneurs where we have honest conversations about what it takes to grow your business, build more wealth, and create financial freedom.
- [01:15]
Unknown Speaker
Hey guys. Welcome back to another episode of the Candy Valentino Show. Thanks for tuning in with me today. In today's episode, I want to talk about something that I believe everyone has on their mind, regardless if you're in business or not. And that's success. Success in general, in life, but not the kind that you measure with dollar signs. Look, we all know that financial success and money matters. It gives us opportunities. It gives us options. It can buy our freedom. But let's be honest, it is not the only reason that we show up to work, start a business, or lead a team. And in fact, studies show that many financial incentives like bonuses and promotions only account for about 9% of our overall motivation. So what is really driving success today? I want to break down five principles for success that have nothing to do with money, but everything to do with building a better company, building a better team, having more meaningful relationships, and even work. So let's jump into it. Number one, seems like a simple one, but I can't tell you how often it is missed or forgotten. Treat people well. Treat people well. And I mean your employees, your friends, your customers, the people that you interact with that you don't even know. You cannot build a great business, a great family, a great network all on your own. In 2022, there was a survey done. I was shocked to find this out. 82% of workers said that they would consider leaving just because their manager doesn't treat them well. That's huge. People don't leave companies. They leave leadership. They leave bad leadership. They leave not being treated well. And on the other side, the customer side, the numbers are telling us the same. 70% of customers will stop doing business with a brand after just two bad experiences. And 25% of them will stop doing business with a brand after only one. So whether you are leading a team or running a Business, or working inside of a company with other people, or running your family and having friends and network in your life. Life, your success really hinges on how we treat people. Having respect, empathy and communication isn't just some nice to have. It's truly a strategy to be successful in all areas of your life. And that brings us to number two, prioritize honesty. Look, without honesty, companies lose their moral compass. And we have seen it over and over again and it leads to serious consequences. I mean, just look at the complete disasters like Enron. And if you're not, if you haven't been in business for a long time or you're much younger than I am, you may not know about it. You can Google it or go on chatgpt. But Enron was a huge scandal, a massive accounting scandal that rocked the world. It literally corrupted and bankrupt a huge energy company called Enron Corporation. It was one of the largest energy companies in the world. But they used deceptive accounting practices to really hide billions of dollars in debt and inflate their earnings. The scandal led to the downfall of the accounting firm Arthur Andersen, which was one of the big five accounting firms at the time. I mean, this was a huge deal. There's also a documentary on this that you can watch all about it, but it talks about the fraud, the bankruptcy, the downfall, the dishonesty that was going on. FTX is another example. I mean, that was super recent in 2022 and the cryptocurrency exchange was just horrific. I mean, it suddenly collapsed, which not only shocked the market, but it made people lose millions of dollars. There was so many people caught up in that scandal. And so it just goes to show these, these large corporations that are not built on solid honest principle principles really run the risk of collapsing as leaders. Our example really sets the tone. Now we're talking about huge companies that collapse, but there are so many others that fail because of lack of honesty, authenticity and transparency. And I see this so much in the online space that it is scary and it's not even shocking anymore. So many people are building funds for you to invest in and really all they're doing is funding their lifestyle to look rich and stay broke and make you broke with them. There's a lot of flashy marketing. There's so many things going on that are levels of fraud, but it's all hidden behind the glitz and the glam. When you operate with integrity, it's a lot quieter, but your team is also more likely to follow suit. It creates a culture where people trust each other. People Speak up. When something's going wrong, people do the right thing, even when it's not popular, even when no one is watching. Honesty isn't some value that's nice to have. It is really a competitive edge. Your team, your employees, your coworkers, your customers, they will feel the difference. Your when you own up to mistakes, when you're honest about what it is that you're doing, it may not be the sexy thing in the short term, but it will always win long term. And that brings us to number three, Celebrate uniqueness. Now, this might seem kind of strange, but it's a really important one because we all bring different life experiences, different talents, different perspectives to the table. And far too often, companies or teams unintentionally, or maybe intentionally will stifle people in the favor of fitting in. They, they won't praise the, the alternate viewpoint that somebody has, and instead people are pressured to conform. And when you conform, when you try to just continually speak in an echo chamber, growth dies, innovation dies. Employees, your team will disengage. And those best ideas that could be bottled up into some coworker or team member might never actually see the light of day. If you want to unleash creativity and really retain high quality talent, make your space for people on your team, your employees, to be themselves. This applies to your kid, your spouse, your relationships. Listen when other people speak. We will never learn in an echo chamber. I don't know what it is about certain generations that just feel like they can't share their ideas because other people get so outraged. And on the flip side, I don't know what it is about some cultures and people, people that makes it seem like we can't share ideas. Like, that's when you grow, that's when you evolve. If everybody in your life, in your business, or on your team are yes, people, and nobody is challenging the decision from a kind place, from a respectful place, you will never grow to the level of revenue, the level of leader that you were created to be. It is really important to celebrate uniqueness, celebrate alternate viewpoints, have difficult conversations so that everyone at the table is learning and growing together. Do you know what's sitting in my garage right now? A Range Rover. It is the only vehicle that I have had over and over again throughout my lifetime. And that's because the Range Rover Sport blends power, poise and performance. And it's free from unnecessary details. It has this raw power and agility that can take on roads anywhere. And when you drive one, you won't want to drive Anything else just like you, it was designed to make impact. The Range Rover Sport combines dynamic sporting personality, elegance and agility to deliver a truly instinctive drive. It has defined true modern luxury and it's a force inside and out. The Range Rover Sport was built with you and I in mind. Build your Range rover sport@rangerover.com us this.
- [09:23]
Candy Valentino
Episode is brought to you by Progressive Insurance. You chose to hit play on this podcast today. Smart Choice. Progressive loves to help people make smart choices. That's why they offer a tool called Auto Quote Explorer that allows you to compare your Progressive car insurance quote with rates from other companies. So you save time on the research and can enjoy savings when you choose the best rate for you. Give it a try after this episode@progressive.com Progressive Casualty Insurance Company and affiliates not available in all states or situations. Prices vary based on how you buy.
- [10:05]
Unknown Speaker
And that brings us to number four. Empower decision making. Empower your staff, your team, your employees to make decisions on their own. Not every decision needs to go to the top. When leaders micromanage, not only is it signaling that you don't trust your staff, but it really can be demoralizing. Instead, identify areas where your staff, your team, the people that you're working with on a project, can make unilateral decisions that can be decentralized. Think about what actually matters most. Is it reliability? Is it efficiency? Is it responsiveness? Depending on the task, you can always adjust where the control lives or. Or how much they're able to have. But when people feel trusted, when they feel like their uniqueness is valued, they will take ownership in decision making. And when they take ownership, their performance will follow. There is nothing better than getting people to buy into an idea, to bring their ideas to the table so that everyone works on that task together. Oh my gosh, it is such a beautiful thing when it happens. You can accomplish more things. You can climb so much higher than just delegating tasks every single day to your team. You know, one of the things we had in place for so long was that any issue under $100, if one, if anybody on our staff for any reason could solve a customer's problem and it costs less than $100, they had full ability and control to go do it, full autonomy. They didn't have to ask, they didn't have to get clarification. They didn't have to say what it was and what it did was it created these small, these people in different roles to make different decisions in order to solve problems. So we create a bunch of Solution makers where they were just solved. Now, of course we tracked it, we needed to know what they spent it on. It was a small little forum that they did at the end of the day. And if you ever saw that somebody was getting out of control, well, then you can rein it in. But in the moment, oh my gosh, did it make the team perform well? So make sure that you are sharing ownership in the decision making. Because when people take ownership, the progress, the growth and their performance will follow. And that brings us to number five, redefine success. This is the last point. I want you to expand your definition of success. Yes, money keeps the lights on, it keeps your employees paid. But real success is also about quality of life, about purpose, about having a positive impact in other people in the world. Maybe redefining success to you means that you're taking a job that just slightly less pay but has more flexibility. Maybe it's taking a client that you're not getting as much profit on, but you really enjoy working with them or you really like their business. Maybe it's about building a business that supports your community and the people within it. Whatever it is, make success personal. Make it something that speaks to you. Because I can tell you, doing this 26 years, building companies, being in finance, man, if it is only about the money that fades, it doesn't last. When we only define success as profit, we really miss out on what makes our work so fulfilling. And don't get it twisted. Money matters, growth matters. Progress matters. And so does loving your life. So does having kids that want to spend time with you. So does having a relationship with friends, family, or a significant other that you enjoy being around. So if you're leading a team, if you're running a business, if you're working within somebody else's company, or you're just rethinking your own goals, remember these five values that I shared. This is what's going to build resilient, meaningful and sustainable success. Treat people well, Prioritize honest conversations. Celebrate other people's uniqueness. Empower other people in the decision making. And I want to challenge you to expand your definition of success. And one action step, I would take off of this sidebar, Pro tip, whatever you want to call it, Candy's hot take. I want you to take a sheet of paper out and I want you to think back to 20 years ago, 10 years ago, five years ago, depending on how old you are. And I want you to think about what did success mean to you then? What does success mean to you now? So often we are operating off of an old owner's manual. We are running the systems and processes that were built for another version of us that we have evolved and grown past. Make sure that your operating manual that you are using right now is getting you closer to a successful life in all of the areas that now matter. All right guys, that's all for today's show. Thanks so much for tuning in and spending this time with me today. And if you found value in this episode I you hope I'd love if you would share it with a friend or leave a five star review over for us on Apple or Spotify or give us a follow over on YouTube. I'm Candy Valentino. Thanks again. We'll see you next time. Hey guys, thanks for tuning in to this episode and if there was something that you loved or you had a specific takeaway, share it and tag me at Candy Valentino. And if you haven't already, grab a copy of my latest book, the 9% Edge Life Changing Secrets to create more revenue for your business and more freedom for yourself. You can pick it up anywhere books are sold, Amazon, Barnes and Noble, or your local independent store. And once you do, head over to 9% edge.com and claim $1500 in pre order bonuses, including a chance to join me on this very show. Thanks so much for tuning in and spending this time with me today guys. We'll see you next time.
- [15:56]
Candy Valentino
Nearly 90% of kids who vape say flavors are why they do it.
- [15:59]
Unknown Speaker
If there weren't flavors in these tobacco products, a lot of kids wouldn't get as hooked.
- [16:03]
Candy Valentino
Urge lawmakers to pass Senate Bill 702A. Learn more at flavorshookoregonkids.org paid for by the Campaign for Tobacco Free Kids Action Fund.