← The ChatGPT Experiment - Simplifying AI For Curious Beginners
The ChatGPT Experiment - Simplifying AI For Curious Beginners
Ep 110 - Answering Listener Emails
00:17:51
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Hey, it's Kerry. Hey. This week on the show, I'm going to dive into Listener mailbag and answer some emails. Going to give you a recommendation on where you can find some valuable AI training resources for business. Going to give some examples on what I mean when I say just talk to it. Going to actually show you how I talk to ChatGPT. And if you are working solo and you are trying to figure out how to use a tool like ChatGPT, I've got an answer for you. If any of that interests you, stick with me and I'll see you on the other side of the music. Hey there. Welcome to the ChatGPT experiment. This is the podcast designed to help you better understand how to use tools like ChatGPT to get a nugget of value for your personal or professional needs. My name is Kerry Weston. I am your host. I'm glad you're here. Hey. Today I thought I'd dig in to the mailbag. I'm going to answer a few email questions that I've gotten from folks who are listening, and I appreciate you reaching out. It's, it's pretty cool to hear how you're using it, questions you have, sharing, you know, your outcomes and all that fun stuff. It's neat. If you, if you have any interest in doing that, you can reach me through the website. It's chatgptexperiment.com chatgpt experiment.com you'll see how to get a hold of me there. And you'll also find an archive of articles and episodes and all kinds of good stuff there, including some training opportunities, presentations, workshops, and that kind of thing. And that's really. It leads into the first question that I received. Got this from Terry out in Ohio. Hi, Terry. And Terry says one of the things that I'm curious about is at work, we are being encouraged to play around with ChatGPT, but we don't have much training. There are some YouTube videos that I have spent some time on, and I don't think I'm ready to do a one on one training. Is there a place that you know, that you would recommend I look into in terms of trying to get something specific for my business? I am in customer service. I work for a nonprofit. Okay, Terry, One of the things that comes up over and again is objective, honest, relevant, valuable advice. Right. So we usually see a lot of success stories being shared about AI and then there's, but it's really general, right. And then there is very practical like tactical things that people are talking about and terms of how they're using agents in solving this problem. And here's 175 prompts that you need, but you're right in the middle. There is a, let's just say a lack or not really readily available places that everyone knows of to kind of get an overview that's relevant to where you're going. So one of the places that I would send you is called the AI Institute. It's Paul Rotzer, the AI Institute. And I'm gonna put, I'm gonna put a link to this in comments and they've got what's called the AI Academy. Okay. And one of the things that I like about the AI Academy is you'll see some of it is some free workshops you can sign up for and some of there's an annual, there's an annual membership fee. It's not that bad actually to take advantage of all this. Looks like AI mastery is right around 399 a year if you want to jump in and you have access to this, to this stuff. The, what's, what's interesting about this is you've got different levels, but you've also got what they call the Industries collection. Okay, so I'm looking at the screen now while I'm talking to you and I see AI for education, AI for manufacturing, AI for retail, AI for financial services, healthcare software, insurance, professional services, there's legal finance, there's all kinds of stuff here. And if you click into them, you'll see that there are different courses in the series and they give you the beginner, intermediate, advanced kind of label so you can kind of go through and figure out if anything's of interest to, to you. Now Paul is one of the most respected voices in AI industry and so the ability for you to get objective and honest advice relevant to you without agenda, I think is a big value. He comes from a service first kind of mentality. So a lot of what he's been doing is educating and informing even well before chatgpt hit big time there in 2022. So his ability to kind of have a library that might be relevant and meaningful for you. AI Institute, the AI Academy. I'll put a link in in the show notes for you, and I'm hoping you can find something there that would be relevant to you. So I understand where you're coming from, Terry, and I appreciate the question because I know other people have asked. Right, Other people have asked. This is a, you know, I recently did a presentation where I think it was 91 or 92% of the people, and in fact it was out of nonprofit 91 or 92% of the people polled said that AI was being used in some way in the organization. But only 7% of those people found any meaningful value or any significant input or efficiency or help. Right. So it's a huge gap. It's a huge gap. And the ability of kind of seeing not only what AI is and how to use it, but how it applies to the work that you do individually is important. Right. And that's going to come back up here again in another question. But I appreciate, Terry, I appreciate you reaching out. Marcus in the UK says, I hear you on your podcast you say, just talk to it. Can you give us an example of how you would talk to it, something specific so I can see what you mean? Okay, Marcus. Yeah, let's do this. I want to start by saying the first thing I would say is I'm going to repeat it. So if you've been listening to the show, you've heard me say this before. But the four part framework is ingrained in my mind. In fact, you can hear it here. I have a post it note on my computer because to me it's that important that I keep that front of mind, the four part framework of the things that I use to interact with a tool like ChatGPT, Claude and others. And so the essence of this, the origin of this is thinking about talking to a person, not talking to software, but talking to a person, delegating a task. So I always want to think about if I were to delegate a task, what is it that I would want to make sure happens conveyed. Right. And I was clear on, and the person I was delegating it to was clear on. So that's where I start from. So the four part framework is, number one, what are we doing? Number two, why are we doing it? Number three, what does success look like? And number four, do you have any questions for me? And the number four part, do you have any questions for me? That two way communication is really where you kind of unlock the conversation. It becomes more of a conversation and less of a prompt at that point. Right. So let me give you an example I've been thinking about. I was getting ready for this and I said, what could I, what could I bring up that would be, you know, relevant for what Marcus is asking? So what I'm going to do is I'm going to use a situation that I explained to a client earlier this week. And that client is a payroll company and we are going through marketing strategy, marketing plan. And one of the things that we're doing is we're building what's called a buyer's guide. Okay. So a buyer's guide is an objective, honest resource full of answers to questions that we know they are going to get time and time again. And we know this because they have spent time over the last year looking at emails and going through sales conversations and transcripts. So we know what typically comes up over and over again. So this resource is really meant to be a proactive education piece that will live on the website. And so here's where I would go, Marcus, if I was going to start that conversation. Okay. And let's assume that I have resources, I've done homework, right? This is how I would talk to Claude, this is how I would talk to ChatGPT, whoever I'm using so that I can start this process. Okay? So I'm going to practice the four part framework and you're going to hear it and you're also going to notice that I'm not structured in any way. I'm just going to ramble. And that's one of the best parts about tools like Claude and ChatGPT and whatnot, is that you don't need to be perfect, you don't need to have well structured sentences and proper grammar and all this kind of stuff. You can just get it out of your head and the information gets sorted and organized in a meaningful way. Okay? So I would say something like this. I need to create a buyer's guide for XYZ payroll company. And the reason I'm doing this is I find that many of our sales calls are starting with what I would call either low educated or under educated consumer. In this way, they don't know a lot of the basics to questions that they might need to know or shouldn't know before we start talking to them. So what I want to do, success for me would be a PDF that, that can live on the website that is well organized, is thinking about the Customer's emotional position, the frustration that they have, the reason that they're looking for a payroll company, the things they've probably been dealing with and takes into account the questions we know they have. And I have a resource for you, by the way. I have a document, I have an FAQ document that's gonna have 30 or so of the most common questions and very detailed answers for each one. I want you to help me organize. I want you to help me think about the right order for the questions and how they should be put in. I also want you to take a look at the questions and if there's any opportunity for revising so that things are really clear to the potential customer. I don't want to create any additional questions. I don't want to create confusion. So what I'd like to do is this. I'd like you to take a look at the questions that I have. I want you to organize the questions in a meaningful way so it makes sense to the end consumer. Then we're going to look at each question and I want to make sure that we're answering it in a way that doesn't cause confusion. Then we're going to lay it out in an order that makes sense from big general topic to really specific topics. Okay, so I've given you a lot. Do you have any questions for me to help you do your best work so we can get started on this? So, Marcus, I would go in that path and what you heard me kind of say is I practiced out loud the four steps and at no point did you hear me get technical or computer prompt. In fact, I was rambling and I went back and forth a lot. Is that a perfect prompt? No, because there's a lot that I left off. But what I did is I got stuff out of my head, right? So I shared what we're doing, I'm sharing why we're doing it. So I'm giving that context. What does success look like? I gave a few examples of increased clarity and a PDF that can live on the website and that goes stuff. And then I asked it, do we have any questions for me? So the, the statement of just talk to it is you can just do that. You can just ramble. But it's really cool to ramble with purpose, right? So thinking about those four steps and going through the process of getting all that stuff out of my head and then unlocking the two way conversation at the end by saying, hey, do you have any questions for me? Right. Because I want to make sure that whoever I'm delegating to. In this case, it's going to be a software program. I want to make sure that they're clear on where we're going and why. Okay, so there's an example that was off the top of my head that wasn't structured or read. So if I were to do it again, it would sound completely different. It would be completely different. I just want to make sure that I showed you an example of how I actually go through those four steps as I'm talking out loud. I hope that was helpful. Olivia is down in St. Pete, Florida, and she says, I work by myself and I am used to, in a previous life, I'm used to having employees and co workers, and I don't anymore. And I'm wondering how I can use ChatGPT to not only be a functional partner, but to be a brainstorming co worker as well. Okay, well, Olivia, this is a good one. I actually have a earlier podcast episode on this one, how to create your brainstorming partner. But this is, this is interesting for me. It's relevant for me because I literally just went through this conversation this weekend with my wife, who has not used AI at all. Of course she's heard me talk about it and she knows that I use it all the time and that the podcast and I share my, my, my lessons, experiences, and, you know, best practices, but she's never touched it. And we had a conversation at dinner and she was wondering how would I use it? And literally, Olivia, she said this. You know, I work by myself, right? So I'm not quite sure what I would do. She's a veterinarian, and so we had a conversation and by the time we were done, she was seeing a path. And I'm hoping that I can get her on. Actually, we've already built the project. We, we kind of built a bot for her. I'm hoping she gets a chance to use it. And then my real hope is to have her, have her come on, on the, on the show. I want her to be a guest because I want, Olivia, folks like you to hear that. There's folks like you that have been down this path and had the same question and, and how it came to be valuable or not. Right. I don't know. But here's how it would go. I would take, Let's. I would take the four part framework that I just kind of shared when I was talking about Marcus's question. And I would say this. I live alone, I work alone, right? And I'm used to having you know, a previous job, previous role. I'm used to having people around me. I'm used to being able to bounce things off people and just have natural work conversations. And I don't have that anymore. Okay. So I'm wondering if you can help me understand how you can be valuable to me so that I can have that bouncing partner, I can have that brainstorming kind of co worker environment with my AI tools. Okay, and so what do you recommend? Like where do we start? How can I share stuff with you? Or what information do you need from me in order to understand if you can be valuable and what valuable might look like? Okay, so if I just stop there. I've just worked in the four part framework in a natural conversation. And I think as I'm looking at it, I probably did like number two versus before number one. Right. I probably talked about why we're doing it rather than what we're doing. So I really don't know what we're doing yet. I shared what success looked like and I said, do you have any questions for me? I kind of worked it in there, but again, you can see how I'm just doing it in a natural conversation. And again, Olivia, if I were to do that over again, that would sound completely different than the first time I did it. Even though the pieces would be the same, like, you know what, the reason I'm saying things and what I'm looking for would be the same how I say it and the sentences I use and the words I use would be completely different. So there really is no perfect right. There's no right or wrong way. And in both the examples I shared with Marcus and Olivia, the right and the wrong way doesn't exist. It's just how thorough can I be? How much context can I provide? Right? Because I'm finding that the more context, the more reasoning, the more rationale, the more background, the better the interaction. Just like you would if you had a conversation with a person. Okay. If you were delegating a task, let's go full circle. We're talking to someone that we need to delegate a task. This person is highly capable. They're adaptable. Right. They're always available and they're waiting for us to direct them. And we do that by giving context, by giving direction, by giving clarity and then engaging. We ask them if they have any questions. Okay, so great questions. You know, these are the types of things that come up time and time again. So I'm glad you rewrote them in and I hope they were valuable. Chatgpt.experiment.com is the website. If you have other questions, please send them in. And like I said, I'm hoping that this was valuable to you and, and that others, because you wrote in others, can see how they might apply answers to the same questions. Okay, so that is it for this week's episode. As I always say, curiosity is the key to being successful and having any value. It's as a contact sport, right? AI is a contact sport. You got to get in. But don't be afraid to talk to it. You can't make a mistake. You can't break it. And now that I've kind of given you even more examples of how to talk to it, go do it yourself. Go figure out what you can get out of it and share if you will, please. I'd love to pass it on. So until we talk again, do stay curious. Okay, Bye. Bye.
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