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The Amazing Intern - Turning Your A.I. Curiosity Into Confidence
Ep 69: You’re Too Valuable to Be This Stuck- Get Time Back with ChatGPT
00:32:48
Episode Summary In this episode of The ChatGPT Experiment Podcast, host Cary Weston takes a solo deep dive into a powerful real-life coaching session with a business leader he refers to as “Mark.” Mark, the president of a company, struggles with...
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You are too valuable to be stuck on a treadmill of menial tasks that own your day. You're just too valuable. You know too much. You're worth too much. That's not the highest and best use of your time yet. You spend a lot of time there and I want to help get you out of that. And if we can solve one problem, if we can get one thing off your plate, if we can make one thing easier, if we can find one hour in a day to give you back, then let's do that, right? I mean, that's, let's find that's worth exploring. Life's too short. You've got too much other stuff to do. Hey there. Welcome to the ChatGPT experiment podcast, designed to help curious folks better understand just what the heck this whole Chat GPT thing is and how to get some nuggets that may help your personal and professional life. My name is Kerry Weston. I am your host. Welcome to the show. Hey, did you catch last week's episode with George B. Thomas? Is he great or what? One of those folks I've never met until about a day before we recorded that. And honestly, about 10 minutes into our first conversation, I said, this is someone that I want to get to know better. Just a real authentic human being. You can just tell by talking to some people that they just want to help, that they're there on a mission to share some talents. They believe that people are good and helping has benefits. And boy, just a great guy and really smart. Right? Let's not forget smart. Talked to him, actually, because of a client project, and I got referred to him because he is a specialist in the HubSpot area. And I didn't know a lot about what he shared, like the cloning. And I played with that since I don't know if you've got a chance to go and play with George's clone, but, boy, that is some great stuff. And I know that George helps a ton of people just by himself. He's been really generous with his time and with his advice and with his talents and so the ability for that to be scaled so that more people can interact with that type of generosity. Really, really great. I mean, really great. So loved having. Loved having him on the show. Thought I'd jump into some mailbag here. And then today, let me pause by saying I've been hearing from a ton of people, really appreciate the feedback. And one thing that I think people are expressing to me, which I am very grateful for, because it helps me understand where you're at, what you're thinking about, what you're being either bothered with or trying to overcome, struggling with or stressed with. And stressed, by the way, is a word that a lot of you, A lot of you are using and not just not around chatgpt. You're being. You're stressed in your day, you're stressed in your schedule, you're stressed in the tasks. You are. This is what I'm hearing from you, is the personal life is sacrificing a little bit because you're either too stressed from work or you're too busy. And it's owning on you. Your day is not as satisfied as it could be. It's not fulfilling as you could be. You feel like you're on a mental treadmill. You are filling in because other people that you work for maybe aren't as passionate or as committed to getting things done as you. You're trying to be a lot of things to a lot of people, and I get that. I understand that. So, first of all, thank you for the honesty and thank you for sharing what you're dealing with, and thank you for sharing with me what you're feeling. And I've shared this with many before, but I really think that there's a gift here. And the gift is time. And the gift is peace of mind. And there is an opportunity to really take back some of your day and take back some of your value. You are too valuable. Listen to me. You are too valuable to be stuck on a treadmill of menial tasks that own your day. You're just too valuable. You know, too much. You're worth too much. That's not the highest and best use of your time yet. You spend a lot of time there, and I want to help get you out of that. And if we can solve one problem, if we can get one thing off your plate, if we can make one thing easier, if we can find one hour in a day to give you back, then let's do that, right? I mean, that's. Let's find. That's worth exploring. Life's too short. You've got too much other stuff to do. So again, just. Thank you for sharing. I appreciate the feedback. I'm going to go through some of a couple, couple emails that are printed off here. But today I wanted to take a very specific example, a very specific conversation that I had with someone that shared with me at coffee. And I'm going to call him Mark, because I want to protect the conversation here, but shared with me at coffee. One of the things that owns him, owns him is getting back to people in a thoughtful way. And I'm going to explain Mark's situation in a minute. And I just want to leave you with this while I go to the mailbag. If you think that what you do can't be helped yet or you haven't found a way yet to use chat GPT to help you in your day, I want you to listen to Mark's story. I want you to listen to what Mark shared with me, and I want you to listen to the path I've taken for the first step anyway to give Mark some relief. Okay? Mark is busy. He's a president of a company. He is very, very passionate about being the best customer service advocate he can be. The handshake is worth everything to him. His word is his bond. He's in a very competitive business, but he's in a business where his competitors are dropping the ball and he has opportunity that he's been taking advantage of to form meaningful relationships because he does what he says he's going to do. He listens and understands. And he's committed to making sure that he cares as much about the businesses that he works with as they do. And when something goes wrong, he needs to own it with accountability. And the reason that this conversation, I think, is going to be helpful is the conversations, the emails, the way that he talks and responds to people from both positive and negative needs, owns him. So Mark shared with me that it takes him sometimes a half a day to write an email that it's that important to him. Half a day back and forth thinking about it, walking away, polishing and all that. And so he said, I don't know if I can trust ChatGPT to take that. It's too important to me. So I'm going to share with you what we talked about, what we did, and see if any of this resonates with you. Because I do think, like I said, there's an opportunity here to give you back some time. And time is one of those things you can't buy on Amazon, right? All right, Mailbag Again, thank you. Miley writes in Love your podcast. Just started binge listening by the way, Miley's not the only one. I'm getting a lot of feedback that people are binge listening. They find one and then they go back and they spend the weekend. I had someone tell me they listened to 25 podcasts over the weekend. So thank you. I appreciate you diving in. So Miley says, I love your podcast. I just started binge listening two weeks ago. Love the episode with Chris Brogan. You must know that he sounds like Casey Kasem and it depends on what age you're from. Casey Kasem is either the top 40 countdown guy. He could be one of the voices in Scooby Doo. But if you are probably south of 40 right now, if you're younger than 40, you probably don't know what we're talking about. Might even be 45. But Casey Kasem certainly was a voice of a generation when I was growing up. Used to listen to the countdown all the time. That was back when you couldn't go to Spotify or the Internet to figure out what the top songs, right? We used to listen to the radio in real time. In real time, she says. So great. Please continue to post. I'm inspired and find your tips extremely helpful with gratitude, Miley. So thank you. And Miley, just want to let you know I did forward. I did forward your email onto my friend Chris to tell him and I'm sure he appreciates being compared to Casey Kasem. Now on with the Countdown. Jody writes in from Australia. Jody, my wife, by the way, during her college year she took six months sabbatical or, or what do you call it? Not sabbatical but when you study overseas, study abroad to Australia. One of her favorite, one of her favorite places. Fond memories and beautiful place. Jody Says I love listening to your podcasts and I've been There it is again. I've binged the entire collection. Jody wins. Jody wins for this one binge the entire collection. Over the past eight weeks I work in sports and I've been using chat GPT to analyze staff reports, surveys and so much more. I'm really interested in the prompts and also setting up bots to manage my reporting. I think sports is untouched in this space and I'm really keen to learn more so I can support my organization here in Australia to be bigger and better. Well, thanks Jodi. I appreciate it and I've heard from a few folks in Australia. It's really interesting. You know, I'm here in Bangor, Maine doing a little podcast just talking about just honestly just talking about the stuff that I learn and do and to hear that it resonates with people around the globe, right? Uk, China, we've had India, the us really cool, really cool. Never been to Australia. Jody, I know my wife wants to take me. To be honest with you, I think it's the 22 hours in a plane that's getting me right. But thank you, I appreciate that very much. Ron writes let's see, I've just listened to episode 56 which is writing a business book with ChatGPT. I launched my latest book, Ron says the Ultimate Entrepreneur's Handbook in June and used ChatGPT to help. My takeaway from your podcast is your comment about creating a YouTube channel to post podcasts about my work. I did not know about the automatic transcript feature. A real plus to do this. I plan to start doing podcasts next month. Great, great. I really liked your tagline. ChatGPT is a writing partner, not a replacement. And he says I finished. I just finished a two year stint as president of the Lincoln Writers Society in Ontario, Canada and this was exactly my message to our members. Wish I had had your tagline. Then he says finally your comment about giving ChatGPT specific directions is right on the money. When I do that, the results I get from ChatGPT are literally amazing. Time to go listen to more of your podcasts. Well Ron, I appreciate that very much up in Canada. And by the way, he did share his URL. That book sounds really interesting. The Ultimate Entrepreneur's Handbook. Why don't you go check out Ron's book, the really short URL here. It's the letters T U E H.ca T U E H.ca Rod thank you. Congrats on the book and share that podcast with me. We when you're up and running and I appreciate you feeding it. Hey, last email here is from Hannah and this is not so much feedback, but it's a question for you because she shares something here that I don't have an answer to and I'm hoping that maybe one of you has figured it out. So Hannah says, hey Carrie, I tried to look through your episodes to see if this topic is covered and was wondering if you have experienced this issue too. I use ChatGPT for managing my scheduling, blocking off work and time sensitive tasks. Often it will get confused and state Thursday April 30th instead of Thursday May 1st and it has trouble understanding weekends are not days to schedule work for me even though I've told it many, many times seems to fine with time but not dates or days of the week. I also use ChatGPT as a health coach, food planning and for tracking memos and I still have to tell it what day it is. Her question is, does ChatGPT have a fundamental blind spot with understanding time? Is this typical? And then she says, do you think it'll get better? So my answer is always, yes, it will get better. This is the worst it's ever been, right? We are looking at the very beginning of a very smart and a very evolved product in and of itself. But yeah, it's still the worst it's ever going to be. But let me ask you, does anyone out there have information that can help Hannah? What have you done? Have you dealt with time or days? Is there a workaround? Let me know, shoot me a note. I'd love to pass on the information to help Hannah. I did a quick chat GPT conversation and Chad had said yes, it does have an issue with dates, but I bet somebody out there has figured something out here. So again, thank you for your feedback. Sally out in Utah as well. We had a session this week. Great talking to you, great conversation, loved your spirit and I hope that the work that we did together is going to help you. Just, it's really, it's really neat to meet more and more of you and again appreciate the feedback. So shoot me your notes. Okay, let's move on to Mark. Here's what Mark told me. I shared with you a little bit. The emails own him because it's so important to him, right? It's so important to him that he doesn't want to get it wrong. Every word means something, okay? And so this is an extension of his mission, this is an extension of his value. He really puts everything he's got into this. But it's owning him. It's owning him. And so he said, listen, I've seen your posts. I know you're a fan of ChatGPT. I'm just, I'm not sure that I want to trust this program to something so important to my day. I said, I don't want it to think for me, I don't want it to replace me because this stuff is too important. I said, okay, that's great. I really appreciate that comment because we have to draw a demarcation line here between it's doing something for me and doing something with me. Okay? And I think that's important because many of you are struggling with the same things. Now, you may not be paralyzed by half a day trying to say the right words, like Nick has expressed to me, but you're dealing with something, like I said at the beginning, I've heard from a lot of you, and you're dealing with something that busy middle where that treadmill of tasks is just occupying too much of your time. It's a low value, but it's a necessary activity. Right? And when I say low value, by the way, let me just pause here for a second. When I see us doing any task, most of the tasks that we do in our day, there's three components. There's the ideation phase. Phase one is the ideation phase, was trying to figure out what is it we're doing or outlining. Maybe this is an idea, a task, just kind of getting our thoughts in order. Okay. Number two, phase two is the busy middle. And I'll come back to that in a second. And then phase three is that polishing, editing, making it right. Okay. And I would say that in a normal scenario, most of us probably spend 10 to 15% of our time at most in that phase one ideation, trying to figure out what it is we're doing and just organizing our thoughts. I'm going to skip over to phase three, because phase three is where I think we need to put more of our time. This is our expertise, our polish, our editing, making sure everything is right. But I think we're only spending 5, 10% of our time there because we're so busy in that busy middle that's owning 75 to 80% of our time. And that's one of the places that I'm going to say the least valuable, only because it's a necessary evil. I think the ideation, planning and the polishing at the end is far more important. But we can't do any of that. We can't do any of that polishing until we've got the busy middle done right? And what I mean by that is staring at a blank cursor or staring at a white piece of paper is intimidating. And going from nothing to something, we exhaust ourselves sometimes going from nothing to something to the point where we just want to get it done right. We're tired, we're done with this, and we just send it out, and we don't spend as much time in that polishing. And that's too bad that editing and polishing is where your expertise, that's where you need to spend more time. And so I mentioned gift. I think the value in ChatGPT is if we can squeeze that phase, two, if we can squeeze that busy middle, if we can shorten it so you can have a little bit more energy and a little bit more time to spend on that third polishing, editing, making it right phase. That's the real value. And that's really what I was talking to Mark about as we were doing this, is that it doesn't have to replace you. It doesn't have to write for you, but it can write with you as long as we give it the parameters, as long as it can understand you, as long as it can know what you're doing, why you're doing it, and come up with some sort of formula. So my goal, Mark, is not to replace you, and it's not to devalue the thought and the process. It's to get you to the third phase of this quicker. Okay? And so the issue he's really dealing with is how do I communicate with care and clarity and authority without consuming half my day? Okay? So, Mark, I said, give me some emails. I want to see the product that you're talking about. I want to see what you're sending after a half a day of thinking about this and editing and revising and going back to back. So he did. So Mark sent four emails, and they're lengthy and detailed and thoughtful, just as I thought they would be, right? As someone explains how much time and purpose and value they put into these things. Because it's not just an email. It's a representation of the promise. It's him saying, I get it. And some of these things are issues that went wrong, and some of these things are promises yet to be done. But they're important to his business. They're important to him personally. I looked at the emails and ran through and worked with my chatbot to have a conversation and say, what are you seeing? Right? And I want to share with you what I found out. What we got here is Mark. The deeper problem is that Mark isn't struggling to write because he's disorganized. He's struggling because he cares deeply about saying the right thing in the right way. Every message is strategic. It protects relationships, it explains complex issues, or it safeguards revenue. Safeguards revenue, right? That's your livelihood. But that kind of writing takes time, it takes emotional energy, and it takes mental bandwidth. Mental bandwidth, by the way, is something that many of you have shared. We're just running out of, right? When I talk to you, you're stressed and you're juggling, you're doing too much. Mental bandwidth is really what's. What's being shrunken, isn't it? So I know you can relate. And the stakes are high here, right? And so what I'm helping Mark with is four things. I want to systematize his voice. I don't want to make this sound robotic, but I want to systematize his voice. And we do that by understanding from samples, because he's already got the samples, right? So we can start there. We can start with a real thing. I want to protect his high standards without draining his schedule. Listen to me, there's. I want to protect his high standards without draining his schedule. And the feedback I'm getting from a lot of you is your schedule is drained, your mental bandwidth is shrinking, right? So if we can protect the standards, if we can protect the integrity, if we can protect the authenticity of what it is that you want to do without draining your schedule by shrinking that busy middle, that's value, right? We want to help Mark maintain trust at scale, even when problems come up. Now listen to that. Maintain trust at scale. Meaning I don't want to minimize the work that I'm doing because I'm using a tool like ChatGPT to do it right. Everything's too important. So whatever I do, just like George last week, whatever I do has to be authentic. I might be doing it faster, I might be doing it more often, but I want to maintain the integrity and trust, okay? That's important. And I want to make ChatGPT generally useful to Mark. I don't want it to be a gimmick again. There's a difference between doing it for me and doing it with me. And I hope, again, I'm going to go back to George last week. Just because you don't get to talk to George directly, if you use his clone, if you use his bot, doesn't mean you're not getting the value doesn't mean you're not getting the answers. It doesn't mean you're not getting the expertise. You're just getting it in a different way because he's put so much time and effort into getting something to understand what he says, knows how he talks because he's using real stuff. So we're modeling real stuff to help him help more people in a different way. And you don't have to be George. You don't have to clone yourself. You don't have to invest time into this robotic presence that someone else is going to use or hundreds of people are going to use. You can do this just for you. And by the way, this is something that we can go through in the one on one training. So I'll pause here just for a second. Chatgptexperiment.com I have a one on one training and this is the stuff that we'll talk about. Bring your issue. Bring the thing that's owning you, right? In Mark's case, it's the email. In Sally's case, it's getting notes from her counseling session to a point where she can use them in different ways. So I've talked to so many of you that have one problem. Your goal is not to learn ChatGPT as a whole. That's overwhelming, that's intimidating, quite frankly. That has little value if you can't apply it to something meaningful to you, right? So just bring your one thing. What's the one thing that owns you, occupies you, takes too much time, decreases your mental bandwidth? Whatever it is, bring it. Let's talk about it. One on one training. ChatGPT experiment.com I can certainly help you with this. So how, how I framed this, Mark, as I said, you're not trying to crank out emails faster. You're trying to maintain a level of clarity and professionalism that reflects how much you value your clients and your reputation. But what I realized is that Mark doesn't need help in writing. He needs help in getting to the writing faster in a way that still sounds like him, solves the problem and respects the relationship. So we're building a system, right, that starts by asking Mark the right questions, not about grammar or tone, but about purpose. Okay? Because when you start with purpose, structure and clarity, they'll come. And then once we've modeled that, right, once that's become clear, the way he communicates can be repeated. Not with shortcuts, but with a system. So. With a system. So a couple of the things for Mark's communication Companion. And this is the bot that we're building, okay? It's a simple purpose first system to get through that draft, to get through that busy middle faster. Okay? So the system's gonna work like a structured conversation. It's gonna start with clarity of purpose, and it's gonna move through a few guided inputs. And when I say guided inputs, ChatGPT is gonna ask him questions because we've used his real writing, his real scenarios, we've analyzed what he does and why, and we're going to have ChatGPT interview him at the beginning, and when I say interview him, ask him a series of qualifying questions so we can implement this and have a reusable sequence that he can get over and over again. So here's a very specific for instance, the first question that the bot's going to ask is identifying the purpose. What type of message are we writing? Right? And it's going to say pick one or type out your own. And here's a few of the options that's already in there. Responding to a client complaint or frustration. Explaining a delay or issue that occurred. Setting expectations or correcting misalignment. Communicating a billing or payment matter. Following up on a mistake or a failure. Clarifying a complex process or system or something else. Okay, so the first question is, ChatGPT is going to ask what type of message? Okay? And then the next question is going to be what happened that triggered the message? And it's going to say, listen, I don't need perfection. I don't need a long winded explanation. Just give me simple bullets or a paragraph, just the key details and it'll take it from there. Because again, it's understanding. It already knows a lot about Mark because it's read and analyzed and processed previous conversations. So just give me the high levels, just give me the bullets. Okay, Step three, it's going to say, what do you want the reader to think, feel or do after reading this? Think about that for a second. What do you want the reader to think, feel or do after reading this? Do you want them to feel reassured? Do you want them to agree? Do you want them to understand? Right, that kind of thing. And then it's going to say, okay, I want Mark to fill in, who's this being sent to? Give me the name, the relationship, etc. Is the relationship tense? Is it neutral? Is it solid? Right. Is there any technical or billing details that should be included? Anything you want to avoid saying? So it's walking them through this one at a time, okay? And then the tone Check. How should this feel? Pick one or more. And Again, this is ChatGPT asking these questions as it sets up the system. Calm and confident, empathetic and understanding, professional and direct, rebuilding trust, educating without signing technical, owning a mistake without over apologizing. And those are coming from the analysis that we did in the other writings. Now here's the beauty of this is this is a learning, growing model. So if there's more, and there's far more than four that Mark's done, but as we feed it more and more samples, it's going to have a greater concept and a greater sample size of understanding the issues in a more meaningful way. And this list will forever expand. And then after writing those or answering those questions, it's going to be able to give you a draft, okay? That's going to Mark, it's going to match Mark's tone and style in a standard structure, right? So it's going to open with clarity, it's going to clearly explain the issue, it's going to offer practical steps, it's going to invite continued conversation if it's needed, and it's going to close with professionalism and confidence. But it's going to do that under the framework of understanding the things that I said to you before. Okay? So we're just at the very beginning of this journey, but my goal here is to give Mark a gift, give Mark a system, to give Mark a way that he could take a four hour process that owns him and owns his mental bandwidth and stresses him out when it happens because it's so important. And what if, Here's a what if. What if we could get that down to a half hour of meaningful work, Right? What if we could get to a draft in 10 minutes? What if instead of thinking for four hours what he wants to say, he gets to the point where after 10 minutes he's 90% done and now he's putting his polish on you because this is not going to be perfect. And that's not the point. Again, we're not writing for him, we're writing with him. But think about. I'm going to pause here. I'm going to ask you to consider something. What is it that owns you? What's a process, a situation, a repetitive task? What is it that you do? A report, whatever that takes too much time and you know that you could streamline it. What could we eliminate in your busy middle that would give you some time to do something else, to get a higher and best use of whatever that time is, Right? So I'm Going to keep sharing what's happening. Next week I'll have more information about Mark's use of this. We haven't tried it yet. And I'll give you feedback. I want to keep you posted, but I'm going to wrap this whole thing up by saying, I hear you. I know what many of you are thinking and I know what many of you are struggling with and the ability for you to see that this is not a computer program. This is not Microsoft Word, this is not Excel. This is something that can be developed to assist you and it doesn't have to be doing something again for you. You can do it with you. So if you want help with this, let me know. I hope this conversation was helpful. Just take a look at the big picture. What's one thing? What is one thing? Remember city slickers with Billy Crystal out in the desert? One thing. What's one thing that if you could shorten, eliminate, make more efficient, get out of the way, that would make your day, your week better, right? Give you back a little bit more of that mental bandwidth so you can put it in more valuable places. Okay. Hey, listen, went a little long today, but I think it was meaningful. Really Love the feedback. ChatGPT experiment.com is the website. It's got all the episodes, it's got some articles. I told you, I'm working on a new guide, working on the Curiosity Club. There's a whole bunch of stuff going on that I want to share with you and I'm really, really excited to do it. And I'll keep you posted along the way and I'll keep you updated on, on this thing with Mark. If you've got a story, if you've got something to share, feedback form@chatgpt experiment.com hey, listen, I've got one thing I forgot to mention. I've had a number of businesses and organizations reach out and say, do you do group training? I do, I do. Depending on where you're at, we can do it in person or we can do it on Zoom. I've got a number of Zoom ones coming up. I've got a few person one, but yes. And I've updated some information on the website as well. So there's a group training information there. Reach out, let me know what you're doing, what you're thinking, what you need. Always, always, always willing to help. Okay. So I hope that was helpful. And not only is your mental bandwidth something that I'm looking to save, the ability for you to have a little bit more satisfaction in your day, a little bit more purpose in your day, a little bit more energy, right? So we can get you out of the mundane treadmill activities. But your curiosity is the most important thing here. Is that the most important attribute in you learning how to use this thing for your benefit. So as we wind this down, I'm going to say until we talk next time, stay curious. Okay? Appreciate y' all talk soon.
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