
Episode #599: We’re bringing you a very special extra TCB Infomercial! Tune in to our conversation with Scott Seiss (Angry Retail Guy and General Angel). Bryan don’t talk good Scott Seiss Cocaine Bear Hot dog races Service jobs Tipping The Customer Is Always Wrong Shitting at disney world Contractual laughing Scott wastes our time! x/twitter Recording your own audio book We’re all out here plugging Special Guest: Scott Seiss Watch Scott’s Retail TikTok Compilation: https://www.youtube.com/watch?v=P7KBcsdPhxA&t=1s Watch “Cocaine Bear”: https://www.peacocktv.com/stream-movies/cocaine-bear Follow Scott on Instagram & TikTok Text us or leave us a voicemail: +1 (212) 433-3TCB Follow Us: IG: @thecommercialbreak TikTok: @tcbpodcast YT: youtube.com/thecommercialbreak www.tcbpodcast.com Executive Producer: Bryan Green Hosts: Bryan Green & Krissy Hoadley Producer: Astrid B. Green Producer & Audio Editor: Christina Archer Christina’s Podcast: Apple Podcasts & Spotif...
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A
You're lucky to have this job. No, you're lucky I show up. Mentally, I'm always 10 seconds away from quitting and leaving a cartoon me shaped hole in the wall. So count your blessings. I work, you pay. It's an exchange, not a prize. That's why they give away new cars on Wheel of Fortune and not part time jobs at Planet Fitness. We haven't quite gotten to that episode of Black Mirror yet. Luck is finding a $20 bill on the ground, not working a 10 hour shift, getting underpaid, and then still having to hope to find a $20 bill.
B
On this episode of the commercial break. Hey, podcast universe, while you're sitting on your lazy butts, Chrissy and I are getting ready for our live shows in Florida. But we won't leave you high and dry without a fresh episode. A couple of weeks ago we got to have a conversation with TikTok sensation Scott Cease. He's got a new book coming out, we talk about cocaine bear and he's generally just a nice guy. We'll be back next episode to finish our pois breakdown. You asked for it, you'll get it. And now, Christina, let's start the episode up. The next episode of the commercial break starts now. 2:30 in the morning. Oh yeah. Guys and kittens, welcome back to the commercial break. I'm Brian Green. This is my dear friend and the co host of this silly show, Chris and Joy Hly. Best to you, Chris.
C
Best to you, Brian.
B
Best to you out there in the podcast universe. How the hell are you? Thanks for joining us. It's ATCB infomercial Tuesday and so glad to have Scott Cease with us. The angry retail guy from from Tick Tock. Very viral. He's a very viral guy. And I don't mean that like I don't know what's going on down below, but I don't think he has syphilis. Saying he's viral on the interwebs. That's what he does. That's what the kids do today, Chrissy. They go viral. Everybody but us. Everybody viral.
C
Yes.
B
Maybe we just need to invite Bernie Sanders or RFK or Trump on and then we'll go viral.
C
Yeah, I like it.
B
Yeah, I do too. No, no, no, no. Maybe not for us, but that's okay.
A
Life.
B
We're doing political interviews, Chrissy. In some other life, we're really parallel universe. We're political pundits. We're doing punditry. That's what we're doing. But now, now we're just doing mediocre Improv comedy to the masses. And by masses, I mean 70 people, 30 of which are Venezuelan, don't understand a word we say. But they're gonna be in Miami. Yeah, thanks for listening. But they're gonna be in Miami. Dania Point, baby. Dania Point. So Scott Cease went viral over the Pand Angry retail guy bid. There's a Super Cut on YouTube if you want to watch it. You can go check him out on his tick tock or his Instagram. That's Cease spelled S E I S S. I actually had to learn how to say his name. As I was saying Scott Seiss, I was going around the house. Oh, we're interviewing Scott Sice. But the E before the eye. And that's. I'm so bad at crimer. I told you. We have that one lady that just like, oh, yeah, every time I say something. Not every time, but she corrects me via text message. And I told her I appreciate it because I know I'm not good at that stuff. I'm good at talking. I'm good at talking correctly, but I never have it. That's just the way I am.
C
That's okay.
B
So Scott has a. He does. He headlines his own shows. Scott c dot com. You can go there and check out some of the tour dates that he has. I think he does like here and there kind of thing. I don't think he's on an official tour. His brand new book, the Customer is Always Wrong Sounds About Right is now available on Amazon and all the other places you get books and audiobooks. So please do go check that out. And what else to say about Scott, I just. I'm excited. Cocaine Bear?
A
Yeah.
B
He was in Cocaine?
C
Yes.
B
That clinched it. When they asked if I wanted to have Scott on. I knew his bit from TikTok, but when I learned that he was the guy from Cocaine Bear, the ambulance driver, the paramedic from Cocaine Bear, I was like, fuck it, he's coming on. I got to talk to Scott about Cocaine Bear. It really is. It's going to be a cult classic. I think it actually did pretty well in the movie theaters because with a name like Cocaine Bear, how can you miss. People want to see it, of course. So I think it did pretty well in theaters, but then I'm certain that's going to be like one of those.
C
I went to go see it in the theater.
D
You did?
C
I did. Jeff and I went to go see it in the theater and we were laughing the entire time.
B
Was there a lot of people in the movie theater?
D
Yeah.
C
There were, but I need to see it again.
B
That was written and. Or that was. Was that written and directed by the lady who.
C
Elizabeth Banks.
B
Elizabeth Banks. Who does.
C
I love her. She's been in so she's done so much.
B
What's the whammy one? What's the whammy? You know, no whammies. No whammies. The game show Pressure.
C
Luck.
B
Press your luck. And my. One of my kids loves press your luck and he just gets the biggest kick out of it. And that to me feels good because when I was a kid and I faked being sick to stay home way too often, that's probably why I didn't do well in school. Press your luck was one of those games that I was like, fuck, I want to watch. Press.
C
Yeah, it was all the daytime game shows. That was so fun. I was a big Price is Right fan.
B
Price is right. Press your luck. Ten thousand dollar pyramid. The Newlywed Game, Love Connection, of course. But that came on like in late afternoon. So you could even see that if you went to school. All those like 90s game shows. I just loved it. That was my favorite reason to stay home so that I could watch old 90s game shows.
C
And the talk shows.
B
And the talk shows. Jenny Jones, which, speaking of.
C
Phil Donahue just died.
B
I know when this comes out, Phil Donahue will have been dead for a while, but okay, we'll share that. Phil Donahue did just die and he's like the OG of OG of daytime talk shows. If you. We're talking about. And I was young when he was on and so I don't. But I do remember my mother watching a lot of Phil Donahue because I think he was syndicated in Chicago, like not first. I think he was in Cincinnati actually when it was when he first came out.
A
Whatever.
B
Anyway, Phil Donahue passed away now six weeks ago, but Phil Donahue passed away six weeks ago. And it's good to mention it because he was, you know, he's a part of your, like the fabric of what you remember on television.
C
At least for us.
B
That's right. So Scott Cease is going to be on in just a few minutes. Please go to Scott cease dot com. Go see him if he's coming close to you and then make sure you pre order his book, the customer is always wrong. This is going to be a book that I'm going to enjoy because as a guy who spent 12 years in the restaurant industry, you can relate. Yes, I started to feel that way. You know, we'd. There'd be like signs in Every restaurant that said the customer is always right. The customer is always right. That's a Ray Kroc thing, I think from McDonald's. He would say the customer is always right. That's just plain bullshit. It's just plain bul. It really is. And I don't know anybody who would believe that today. But back then, when I say back then, like five years ago, that's what they used to say to you. So let's. Chrissy, I have a feeling that we're going to do something right now. Magic into our awkward transition phase where we tell you to listen to our commercials while we get Scott on the line through the magic of tele podcasting. Chrissy, what do you think? If we take a break and we come back with Scott cease, I'm for it. I love that Chrissy's always game for my awkward transition phase. All right, let's take a break. We'll be back.
D
Okay, you guys, I have an idea. Why don't we take a break? Gotcha. This is the break. And you already know when you hear my sexy voice, it's time to whip your phone out and follow us on Instagram or skip the ads at the commercial break and on TikTok at TCB podcast. And of course, you know, if you want to get involved, you can always give us a call or text us at 212-433. That is 212-433-3822. And guess what? I finally have information on TCB Live. So the links are in the show notes. But let me tell you right now, you can come see us at Danube beach improv on Tuesday, September 24, or at the Funny Bone Orlando on Wednesday, September 25. It's gonna be fab. So go buy your tickets and we'll see you in Florida.
B
Scott, thanks so much. We appreciate you being here today. How are you, man?
A
Hi, Scott. Thanks for having me on. I'm great. I'm great. How are you guys?
B
Where in the east coast are you?
A
I am outside of Baltimore in Baltimore County.
B
That's.
A
That's where I'm from. I'm from a place called Dundalk, Maryland.
B
Dundalk, Maryland, that's an interesting name.
A
So it's a place most famous. It's where like the waste treatment plant for all of like the Baltimore region is. So everyone, everyone makes fun of Dundalk because it's like you drive past on the highway and everyone's like rol windows up. Cuz the whole it smells, you know, bad, but I love it. It's called character.
C
I love Baltimore. I've been there a couple of times.
A
Oh, wonderful, wonderful. Get some crabs.
B
What's that? The crab.
C
Some crabs. Exactly.
A
Very cool.
B
Are you an Orioles fan?
A
Yes. I actually just went to a game the other night. I got to be honest, though, my favorite parts of the game are the hot dog races. You know what I'm talking about?
B
My favorite part is just the hot dogs.
A
Yeah. They do it. I guess they do it at multiple stadiums where it's like people dress up in a hot dog costume. And it's like there's ketchup, mustard, and relish. And it's like, you know, I'm rooting for mustard. And everyone's like, we hate mustard.
B
Really? Who hates mustard? I like mustard, but I'm from Chicago. We're weird up there. And you know what? Here, since we have our porn overlords that own the Atlanta Braves, Right. We have the Home Depot. Instead of the hot dog racing around, we have Home Depot. So we've got like a saw, a hammer, a nail. Yeah. Sponsor everything sponsored by Home Depot.
A
Everything sponsored by concert. Yeah. That's funny. That's funny. I can't wait for, like, the Alexa races. It's going to be the Alexa. It's going to be an Amazon warehouse race. Yes. I love this corporation.
B
Quantum AI. Oh, you recently put out a reel where you said this. Really? I find this so relatable, actually. And I wish I had heard this seven years ago. But he put out a reel where he said, people wonder why other people aren't having children anymore. It's because I don't have 300,000. An extra $300,000 lying around.
C
This is true.
A
Yes.
C
You can rel.
B
Yes. By that math, I'm about six and a half million dollars in debt already. Haven't even gotten started yet.
A
It's a worry. It's a worry. Yeah. I think. I think I say in the video, it's like, I don't want to spend money on kids. I still freeze my bread to make it last long.
B
Yeah.
A
You understand me. I got a frozen loaf behind me in the fridge.
B
Yes. I have children, so we're freezing our bread also. But we just. Difference is, you buy yours at the store, I buy mine at Sam's Bulk. Yeah, that's Scott. You do. I think probably at least this is how I know you is because of your whole viral TikTok kind of the angry retail customer bits that you were doing. And I find them extremely hilarious.
C
So funny.
B
And one of the reasons I think we Would we find this relatable is we have worked in customer facing jobs.
C
Oh yeah.
B
I mean, so we know what dickheads we all can be under the bright lights of the our favorite big box store or restaurant. I'm assuming you also have experience.
A
Yes, yes, I did. I did work at ikea. I worked in the call center for Ikea and then I did like other in person job. I worked at Domino's for a long time. I worked at, I say a long time, I mean two weeks and then I quit. But I worked, I worked at Ikea for like about a little over three years and then I did, I mean I did like, I did like improvised murder mystery dinner theater which was like the most bizarre customer service experience where it's like, you know, someone's like, something's wrong with my food. And I'm like, it's poisoned. And they're like, no, it's cold. I go, oh, I'm so sorry. You know, I'm pretending like I'm living in 1929 or something. But yeah, I know I have a ton of experience in it and I started making those videos and it turns out a lot of people don't like their jobs, which is great for engagement, you know.
B
That's true.
A
What jobs did you all have?
B
Oh God, man. I mean, yeah, in the restaurant business.
C
Sales, you know, ad sales, mainly restaurant business.
B
I think it's, we did ad sales too but you know, I guess that could be considered business to business in some way shape or form. But I think restaurants, what I learned early on I worked at a McDonald's and then a series of other like I kind of worked my way up into what I, what people refer to as fine dining. What I refer to as like drug hubs. But anyway, high class drug hubs. But I think what I learned early on is that people are generally terrible and that when I say people, I mean all of us at some point are terrible. When you work in one of those customer facing jobs, you become unterrable because you realize just how terrible people are when they have to like interact with someone who is serving them something. And especially when it comes to the restaurant business, it's like you people, everybody has to eat three times a day and everybody likes their food exactly how they like it. And some people are just really tone deaf and like shitty to the people that are serving them that stuff that is going to then give them life. And it makes little sense. I'll give you an example. We have family members and I'm not going to name Who. But you know who you are.
A
If you're listening, name them, bring them out.
B
I don't have very many family members left, so I'm sure they're going to figure it out pretty quick. They. They don't tip at restaurants. They think that, like, a 5% tip is something that they. That is good for the waiter or the waitress at, like, a nice restaurant. And it drives me crazy. I've always go behind them, behind and go, here's a 20, here's a 40, here's a hundred dollar bill. Sorry.
A
Right.
B
They ask for, oh, I asked for my iced tea without any ice. So you want warm tea is what you want. Why don't you just ask for that in the first place? But it's just like, people become little monsters when other people are serving them. Did you experience this at, like, customer service for ikea?
A
Oh, my God, yeah. I mean, there's so many instances. Well, going off of that. One of the things that I love about when I go out on the road and do standup, the people that come out and see me, they're all mostly like former customer service workers.
B
Yeah.
A
So I will leave a club, and the staff of the club will be like, your crowd was so nice. Like, they. Because they all know, they're like, well, these servers are working hard. You know, let's treat them with respect and dignity or whatever. Because it's like they were all in the same position. But I love that. But, yeah, I mean, at ikea, I heard a ton of, you know, just people just being entitled, you know. I mean, my favorite one that I ever did was the one that's like, I've been a customer here for over 40 years, and it's like, oh, good, then you'll be dead soon. You understand? Like, that's the kind of thing that just gets under my skin where it's like these. And I understand where it's like, maybe they have a bad day, they're coming in with energy. Maybe they feel like they are, you know, powerless in their own kind of economic situation. So when they get in a position of power, like, like, and they can exercise it over a server or like a cashier, whatever, they feel like, okay, I'm gonna take it out on this person because they're below me on the ladder, and it's like, dude, they're just trying to help you. And like, in. In this book, by the way, the customer's always wrong.
B
Please drop the name.
A
Yeah, in my book, the customer's always wrong comes out on September 10th. I talk about it where it's like working in customer service. It's like, you know that thing where it's like you're changing a baby's diaper, and then all of a sudden the baby just starts pissing on you and.
B
You'Re like, yes, I do.
A
You're like, I'm the only one in here trying to help you. That's what it's like working in customer service, basically.
B
Yeah. It's a really. Can be a very thankless job. I mean, there are certainly exceptions to the rule. Like, I think for my. For me, after 12 years in the restaurant business, for me, there is it. You really have to the bed for me to give you less than 30% on a tip, because I understand just how hard it is to do this job, and I may be the only one tonight that gives you plus 20%. And so I just want you to know I'm appreciative of you serving me in any kind of way. And I try and make it easy. I don't return food. I don't complain. If it's bad, it's bad. I just let it sit there, you know? I mean, unless it's like I find a roach in my food or something.
C
Or poison.
B
Poison, yes.
A
Oh, yeah, yeah. Green smoke. Yeah, just green smoke that turns into a skull. You're like, should I eat this? But, yeah, I will eat anything that's put in front of me just because I'm the same way, but also, like, I don't know anything about food. So I'm like, this. This must be right. I'm like, if it was I.
B
But I, you know, interact with the people at the coffee shop, or you go to a doctor's office and lady at the front desk or the person at the front desk. And then you realize that your whole 50 of your life is going out there and interacting with other people who are there to serve you. Why make their day miserable, even if you're having a bad day? But I do get what you're saying, because I did start to take this attitude toward the end. I got a little bit more empathy. Like the last three or four years, I was waiting to. Even though I was way more irritated than I had ever been. I was like, well, maybe they have a shitty life, or maybe they're having a bad day, or who knows? Maybe their mom's sick or their dad's dead.
A
I don't know.
B
Who knows?
A
Right, Right, right.
B
But it's really hard to do in the moment. So I spit in their food.
A
I have Empathy for you. But I will still spit in your food.
B
Yes, I am still going to spit in your food and hope that you tip me well.
A
Yeah. And then obviously, I'm sure, you know, some people are just nasty. But it's like, it's this weird thing where a lot of entry level jobs or minimum wage jobs, whatever, it feels like, like some people think that an aspect of them is like, well, they exist to be bad and to be like, you know, being humiliated or overworked and underpaid, that's just a part of those jobs. And it's like, well, if those jobs exist, then we need those people to be taken care of. If we as a society go, I need a Kohl's cashier. And then it's like, okay, then that person deserves respect. And like, don't make them feel like, you know, that's.
B
Yes.
A
And again, it's all in this book. The customer's always wrong, Scott.
B
He knows how to work it. And I think your book is very timely, actually. And I do believe it will, it will ride a little wave here because there's a lot of conversation given the nature of the. I don't even know what to call it. State of the hell that we're in in the election hell, given the nature of it. There's a lot of conversation a lot around workers rights and the middle class and how somebody pointed this out, this. Let me me share with you a reel I saw today. Remember Al Bundy? I know you're young, but do you know who Al Bundy is? From the Fox television show, what was that called? Married with Children.
A
Oh, Married with Children. Oh, yes, yes, yes.
B
Al Bundy worked at a shoe store. He worked at a shoe store. But he had a nice house and he fed two kids and he had a wife, stayed at home and.
A
Yes.
B
So the point is, is that he worked at a shoe store and it was believable that he lived in a, in a middle class way.
A
Yeah.
B
That he lived comfortably. Right, right. At least comfortably and miserably. But you could never do that. Now you'd have to work at a shoe store, be a programmer on the side. You'd have to do work on Fiverr. You'd have to take two jobs on up.
A
I'm doing freelance graphic design while I'm, you know, working in the public gas station. Yo, you're totally right. It's like if you, you know, however many years ago, decades ago, it's like you work at a grocery store. All right, you're buying a house in a Couple of years now. It's like, I can't afford to read more than five Vulture articles a month. How the hell am I getting a house? You know? Like, people are in that situation, man.
B
It's real. Yeah, they really are. So when did you start doing the series of videos that kind of set the Internet on flame?
A
Yeah, so I started doing them back in 2021, I think. Yeah, that's when I made the first one. And so, you know, I. You know, I've been doing standup for, like, 10 years. And then when, you know, we were all kind of in the, you know, the pandemic was happening in 2020, I stopped doing stand up for a little bit and kind of pivoted to TikTok and started experimenting with stuff. And I did these customer service videos, and then that just kind of took off. And then I made, like, a bunch of them on TikTok, and then someone who wasn't me took them all and put them in, like, a little, like, YouTube compilation. Yes, YouTube compilation. And put them on Twitter. And that's when it, like, really kind of went crazy.
C
That was nice of them.
A
That was nice. It was like a meme account. I owe them, like, a fruit basket or something. I swear to God.
B
Isn't technically he also doing service for you? He's doing service. Did you tip him? Yeah.
A
If I knew this person's actual name, I would send them money. But they. But I think their account got deleted because they were stealing content. But obviously I'm listening. It worked for me. I'm like, I'm a fan of stealing content. I've come here to say steal content. No, but really, like, took off, and I've just been doing it ever since. And then doing. And then started, like, headlining and acting and writing. So it's just been like. It's just been a wild ride since then.
B
You are another in a long string of comics that we have. Have had on, that has this relationship with the Internet and with the people on the. I mean, I guess it's kind of like a prerequisite at this point. Right. Even Lewis Black has a great. Yeah, you know, social media following. But it's like a prerequisite. But you're one of these comics who's been doing it for a long time. But then something that you do, the odd. It really resonates with the audience, with a group. And then that group is all of a sudden your very hardcore fan base. You even say that they come in, their customer service reps, the retail workers. They're People, I'm sure, who work in the restaurant industry. And that is a great crowd to have it.
D
Really.
B
It's a great crowd to have.
A
Scott, they are so nice. Thank you. Thank you. Yeah, it's the Scott Cease hive. Let's just say. Let's just call it what it is now. I've never used that term before. It felt wrong. But I think it's been really cool. Especially because I go out on the road and I'll use like a portion of my show just to kind of like, you know, do crowd work and ask people, like, what's the most insane thing that's happened to you at work? And I've gotten such great stories. Like, people being like, I mean, most of them are like, okay, someone came into Target and took a shit in a shoebox and put it back on the shelf. It's like, no. And then other times it'll be like, like I did a show at Magoobies at my home club and someone was like, oh, my manager, like, literally had a manager invite them to like a mask required, like, sex party.
B
Delivered her like a four minute, been there, done that.
A
And then the person was like, well, I went, but only for like, the food. They had this Tupperware. They just started putting the food in the, in the thing. But I was like, God, people really do deal with so much more than they should have to at work. From the boss, from the customer, from, from everybody.
B
Yes, I, I, when I. The thing that I think stands out the most to me, like the, the people who I think have it the worst are the people who work at like, Disney World. Because, you know, you go down to a place like that and it's supposed to be the happiest place on earth. And what it really is, is the most miserable place on earth. And while it is magical in its own way, you have to ignore all the other 50,000 human beings that are down there, and then maybe you'll get a little joy out of it. But those people, they really take a beating. I mean, they are, they are, it's like people are at their base nature. They're hot, they're miserable, They've been standing in line. They just took a fourth mortgage out on their house to visit Disney for the 15th time. They got blisters on their feet, the kids don't stop crying. And then they take it out on the people that work around them. And I know that people who work there, some of them are real, like, you know, hardcore Disney fans. But just think about it. If you had to Just be the. Hey, I live in Central Florida. I just need a job. I couldn't even imagine working at one of those places. If you've been down to Orlando, have you done shows down there?
A
No, I've been to. I did some shows in Miami, and I've actually never been to Disney World or Disneyland or anything like that before. But my wife used to work at the Disney store in the mall, which is. Which is kind of, you know, similar. Like, they still. They keep that in the stores. They're like, everything's magical. Even. Even in this. Even in the mall. Even next to, you know, even next to the Spencer's Gifts. This is magical. This is a magical experience.
B
And it's a Victoria's Secret. It's magical.
A
This is magical. Don't look at the boo. But there would be, you know, I know she. She has a whole bunch of horror stories, but it's like. It's hard to, like, keep, like, the smile on your face when it's like a kid will just, you know, take a cup and just smash it on the ground in front of you, like, not breaking eye contact. Clean it up.
B
Yes. I went to Disney World one time, and they have this, I guess what they call, like, an omni mover. So it's always moving, and then you just step on a moving platform and you get on it. And I think it was the Haunted Mansion, if I'm not. If I'm not mistaken. And they had to shut the ride down right before I got on it. The reason why they were shutting it down is because a woman had shat herself and all over the seat. And rather than get up and say, oh, my God, I'm so sorry this happened. Let me help you clean it up like any other decent human being would do. People ran over. A couple people ran over with, like, this, you know, hazmat suit or whatever.
C
To go clean it. Bodily fluid. Yeah.
B
And she was like, can I please get some towels for myself? Like, she was yelling at the guy. And I was like, oh, my God. I am seeing the worst of humanity here in the place where you're supposed to be, like, the best.
A
Wipe my ass. It's like, oh, my God. Yeah. Everyone has, like, a shitting story that's worked in customer service before. For some reason, people shit. That's funny. I thought you were gonna say. I thought for a second the woman passed out. I thought you were building to a joke. I thought you were gonna go, she had the indecency to just go unconscious after she shit herself. Not clean it up. You.
B
You've been. You were stand up for 10 years. You also acted in, I think, one what will become one of the cult classics of our time, Cocaine Bear.
C
Oh, yeah, great one.
B
Did you tell us about that experience?
A
That was the best job I've ever had. Absolutely. Even though, you know, I mean, spoiler. I was killed by Cocaine Bear pretty quickly.
C
Yeah, a lot of people were.
A
It's funny, I was. I was listening to some of Yalls past episodes and I know you all always talk about you. You don't like when Hollywood isn't creative. Well, guess what? Yeah. This is a bear on cocaine. How about that?
C
Yeah.
A
Have you ever seen it before?
B
Scott did his homework.
A
Yeah.
C
Yeah.
B
Twisters too. Cocaine Bear too is what we're looking for.
C
That I would totally watch every single.
A
Cocaine Bears just put an S on the end. Yes, I know. I keep saying, like, resuscitate me for the sequel somehow. No, it was like the best job I ever had. I. You know, Elizabeth Banks, who directed it, is amazing. I love it. She and her husband, who was a producer on the movie, he. They both kind of saw my videos and just thought, like, we have to kill this motherfucker. Like, honestly. So they, you know, I had the casting director. This is like, before I had, like, an agent or reps or anything. They kind of reached out on just, like, my face, where I got a Facebook message that said cocaine Bear in all caps.
C
You have to open that.
A
Yeah, okay, this. And I saw it was like, an audition. And they said, like, oh, can we send it to your agent? And I said, I don't have an agent. I have a Gmail address. And they said, okay, we'll send it. Send the script to your Gmail address. And then I did the audition and got the part. And, you know, I'm doing, like, stunts. I was hanging off the back of an ambulance driving down the road.
C
Yeah, that was a great part.
A
I had, like, a very talented New Zealand motion capture actor named Alan who was. It was like being the bear. He was sitting on top of me in the. In the one scene. I mean, it was amazing.
C
I was laughing so much throughout that whole movie.
B
It is so. Yeah, it is great. When I first saw the trailer, I was like, is this. Am I being like, could this possibly be real? What the fuck are we talking about? And then you have to see the movie because it's named Cocaine Bear.
D
Yeah.
B
And then you see Cocaine Bear and you're like, oh, that. This is brilliant. This is really brilliant because that happened here in Georgia.
C
Right.
B
I think it happened in Kentucky.
A
Kentucky. Yeah, it was. Yeah. It kind of involved both states a little bit. But yes, Bear really did eat cocaine, but no one actually died except for the guy dealing the cocaine and crashed in the plane. But yeah, everyone else was fine.
B
Yeah.
C
Because I read the story of the whole way that it happened and. Yeah. And then the way the movie interpreted it and spun all way off was so amazing.
B
Well, it's kind of boring if Cocaine Bear does. Cocaine Bear dies of a heart attack.
C
Yeah, yeah.
A
The movie was like. The movie was basically like, what if the bear wanted more cocaine and would do anything to get more cocaine? Like that was the prep us in the movie. So it was so much fun.
C
It had to be.
A
It was so much fun to. To. To be in. You know what else? Did you ever see that movie? It was kind of similar to this, but Violent Night. That was another movie, Universal movie that.
C
I thought like, no, but I want to watch it now.
A
It was Santa. It was like Santa in Die Hard. Basically like Santa David harbor, he. He shows up as like, he's Santa Claus and he visits a house on Christmas Eve. That's like in the middle of a hostage situation. So Santa, like, becomes John McClane, like taking down bad guys.
B
Oh, my God.
A
Another great. I feel like it's. Right. It's a great double feature with Cocaine Bear, I think.
C
So fun. Okay. This holiday season.
B
This holiday season that I'm gonna be.
C
Watching at my house.
B
The Cringe Stole Christmas, Rudolph the Red Nosed Reindeer, Violent Night and Cocaine Bear.
A
Yeah, now we need Cocaine Bear versus Die Hard Santa.
B
Yes. You gotta get Elizabeth on that. So tell me, me you're out touring right now. You're just doing a few shows. Are you out touring right now?
A
Yeah, basically. I mean, I'm not doing like a formal kind of tour. I just go out and do like headlining dates as they come up. But I'm. I'm one of these guys where I like everything, man. I like to do stand up, I like to write, I like to act. So, you know, right now I'm. I'm. It's all about.
B
I hear you have a book.
A
You know, I don't know if you heard about this yet.
C
I love how you raised it up.
A
The customer is. You'll have to flip. You'll have to flip this in your own time audience. Maybe flip the screen. But yeah, the customer's always wrong. But yeah, I spent like a year writing it. It's kind of like. Like I said before, I would go out and do these shows And I had so many people would come up to me after the shows and be like, dude, I could fill a book with what I've experienced in the retail industry. I could fill a book. And then I thought to myself, I could fill a book, too. You know, maybe I should write a book.
C
But, you know, you should.
A
Yeah, it's just filled with, like, a bunch of rants and bits, and it's just a fun. Meant to be, like a fun book to kind of through whenever you have a bad day at work. Meant to be given as a gift for, like, an office Secret Santa. It's just. I tried to make it funny, as funny as possible. And I treated it like a standup set where, like, so I would have my wife read drafts of it, and I would sit next to her and I would time the laughs. Like, how long it took her to.
B
Laugh reading a page. That's really smart, dude. That's really smart, actually, so. And you did the audio narration for this also, too. I think that's the coolest fucking thing.
C
Like, I love that. That I'm really big into audio books right now.
B
Our agent, like, approached me once, and he's like, you need to write a book. And I'm like, no one wants to. I already told it on the podcast. Like, no one wants to hear it a fucking again. And I don't want to write a book. But then I think if I ever did write a book, my favorite part would be doing my own words on the audio narration. Was that fun?
A
Oh, my God. It was the. It was the best. I mean, I mean, y' all have the podcast voice for it. You gotta do an audiobook. But. But it was. It was. Was the most fun because, you know, I consider myself to be, like, a performer first. Like, I obviously, I write my, you know, my own standup, and I wrote the book and everything like that. And I love to write, but I love to perform more than anything else. So to be able to kind of perform the book in the. In the. In the audio booth was really, really fun. And, you know. Cause with stand up, it's like, you do stand up and, you know, if something's funny, immediately you will know in half a second if something's funny. Funny. And then when you're writing a book, it's like, I'll find out in 18 months if people like this. And so when I was doing the audiobook, though, you know, I'm looking over at the engineer, I'm looking at the director, like, through the zoom screen. I'm like, it's working. It's working.
B
They're laughing. They're contractually obligated.
A
They're laughing and they are getting paid to laugh.
B
But also. Yes, but I think it's working. Yeah, we feel, feel this. We feel the same way.
D
Yeah.
C
Because we kind of put out our, our stuff and we don't know.
B
Yeah, no right clue.
C
We don't have any.
B
I mean if I make her laugh, I figure something's going on. But she laughs at anything. So I've learned not to trust her instincts either.
A
There's no laugh track button on that, on that, on that little board you got there.
B
That's just Chrissy. My roadcast. It's just Chrissy. The book comes out September 10th. So like you, do you have a goal in mind? I've always been curious about this. You have a goal in mind for how many preorders you want to, you want to sell. What's a good sales rate for a book these days? Like if you sell 5,000 copies or 7,000 copies, 10,000 copies.
A
Yeah, I mean I think if this. I want this to be in every hotel nightstand. Now I know I don't really have any expectations for. I try not to like think about that as much. I mean I'm like a super anxious person. I just care about like if people find it funny. Like that's kind of the metric I feel where it's like the sales numbers. It's like I see pre order numbers and stuff like that and it's like, it's great and you know, it's super cool. But I, I get way more satisfaction from just like a comment telling me like, is it funny? Like did you laugh at it? You know what I mean? That's kind of like the ultimate kind of goal. When I, when I, when I think about the book, obviously I wanted to sell though. That would be great. That'd be wonderful.
B
Go pre order this book. Where can. On the website scottcease.com, right? Yes.
A
Yes. Scottcease.com. oh boy. Hold on, let me take a sip of water.
B
No, go ahead please.
C
Yeah, go ahead please.
B
We're not just here on the podcast. Our sponsors precious ad dollars just going to waste right now.
C
Scott, I'll take a sip too.
A
I'm sorry. I'm so sorry.
B
Sorry. She'll drink for you. No, I'm kidding.
A
I get choked up thinking about it. How much work I put into the.
B
Many people cry when they come on the commercial break. Only it's usually after they come on the commercial break with their agent. I'm sorry, I have to let you go.
A
Yeah, yeah, yeah. Scottcease.com last name S E I S S. And you can pre order the book and if you, after you pre order it, you can go to the HarperCollins website, which there's a link to it on through my website and through all my social media. Scott Cease. But you can then sign up to get like, you know, a signed copy. I'm signing book plates that'll be sent, you can put them in the book and you get like a little exclusive video of me talking about the book and a little sticker sheet. So there's all kinds of pre order bonuses if you want.
B
Well, here's a little secret. I'm going for the audible version. Yeah, I'm gonna listen to it while I, while I really do enjoy your, your stuff on social media, I really have had a good time watching you for the long last period of time. Scott. Where can people go if they want to buy tickets to see you live?
A
Same, same thing. Scott Cease.com or you know, the link in my bio at Scott Cease on Instagram, X Twitter, you know, TikTok and everything. You can, you can see my tour dates. I pop them up on there and yeah.
B
Why haven't they turned it back to Twitter? Why hasn't Elon turned it back to. Didn't he put out a poll one day and he was like, do you want me to keep it as X or do you want me to put it as Twitter? And I think no. Overwhelming majority of people said Twitter.
C
Yeah.
B
What's going on in that guy's head and why does he control so many things in the sky and shouldn't we.
A
Have a talk about why does he have so many satellites up there?
B
Why are there so many satellites and what are they doing to us?
A
What are they doing to us? Yeah, I don't know. It's like that's how you know that. It's like there's no conspiracy to brainwash us because it's like we would, they would have made us call it X by now. And we're all like, no, Twitter. We will call it Twitter. Twitter, yeah.
B
My friends who are the most hardcore, you know, I guess X users, Twitter users, they just refuse to call it X. And so I think it's failure in branding there by our good friend Elon.
A
Well, that's the thing. It's like everyone called it like a tweet. It's like, like that was the perfect branding. You know, it's like Kleenex or whatever. It's like that just is what you call it. And it's. It'd be like if Kleenex was like, we're actually called no's nose jobbers now. It's like, what the are you talking about? Kleenex.
B
Get your nose blow sheets here at Kroger local. Kroger, get your nose blow sheets. I thought it was Kleenex. Let's just call it clean.
C
We are.
A
Let's just call it Kleenex.
B
Yeah.
A
Parentheses Kleenex after that.
B
I think you're right about this. I think Elon may go down as a person who tanked one of the most recognizable brands in history. But hey, listen, when you've got billions and billions of dollars, you're not thinking about that. When Scott sells six and a half billion copies of you can. You have naming rights for the commercial, but call it whatever you want.
A
Wow.
B
You can call it the Mediocre podcast show.
A
Yes. The Scott Cease Hive Meeting center.
C
No, no, I like the Hive. I like the Hive.
B
Scott Cease, very funny. Stand up comedian. His book is now available for pre order. All the places where you pre order your books. And then the audio version will be on September 10th. Also. The audio version.
A
Yep, yep, yep. Same day. Same day. You can pre order that, too. And it was just so much, much fun to make. I actually lost my voice for day, like a couple days afterwards.
B
How long did it take you?
A
It took me a full. It was like a full day and then like another, like maybe four hours, like the next day, too. But it was literally just a full kind of, you know, like 12 hours of just reading the book straight through and then like going back and kind of being like, oh, I didn't like the way I said that, or whatever, but a lot of lemon, a lot of tea.
C
Yeah, honey.
A
Yeah.
B
Did the director or the producer, like, make you go back and read certain lines over and over and over again? Or were you nailing it? Like, was it. Was it a tedious process?
A
Yeah, so it wasn't. It was actually like, I didn't have to do as many retakes as I thought I was going to. There. There's a few bits in here where they're almost like sketches. So I'm kind of, like acting them out a little bit, like, very cool, which is super fun. But. But I thought I was gonna have to retake them. And, like, I would go, did that make sense? And she was. And my director, who was great, Sydney, but she was like, oh, no, that was perfect. Let's just move on. And in my mind, I was like, I could do that. Like 20% funnier. You know what I mean? Maybe I'd do that again.
C
I could see second guessing pushback to the producer.
B
You're like, wait, hold on one second. I've got more in me.
A
I got more in me. Let me out of the cage. Let me out.
B
Scott turns into Marlon Brando. It's like, I can do it.
A
I know I get a little obsessive with that, where I'm like, what if I did it 1.5% funnier in this one spot? They're like, please let us move on. Please let us move on.
B
That would be me for sure. I'd be like, let's do another take. Because I do these commercials in here, right? And I swear, for a one minute commercial, which is always a minute and a half because you can never get all the bullet points in. In a minute. And the sponsors know that, and that's okay. Yeah. But I'll spend an hour reading and rereading and rereading and rereading. I'll do it a different way. I'll do it. Say something here different. And you just get. I get so obsessed about making it okay for the sponsors, but for myself too, that I just do it over and over again. I think if I was doing an audiobook, it would take a lot longer than a day and four hours. Yeah.
A
You're like, no, no, no. The code was, you know, hello, fresh one, or whatever it is. I don't know.
B
Hello, Fresh Last tc, pcb. Free breakfast for life. Go there now.
A
There we go. We're all plugging. We're all just plugging over here.
B
Scott cease. Very funny. Scottsease.com for show information and of course, to pre order the book. I wish. I hope this sells a million copies, my friend. You're very funny and you're welcome back anytime.
A
Thank you so much for having me on. I really appreciate it. We'd love to come back.
B
Thanks, Scott.
A
Thanks.
D
Oh, my God, Christina, you're an icon and a legend. That's my impression of you when I tell you that you can officially get tickets to come see us in Florida. We'll be at Daniel Beach Improv on September 24th and the Funny Bone Orlando on September 25th. And both of those links are already in the show notes. So come see us and giggle your way into our little hearts. If you can't make it to Florida to win our love, don't worry, we're easy. All it takes is to follow us on Instagram at the commercial break and on TikTok CB podcast. Or you can text us at 212-43333TCB and check out our website, tcbpodcast.com for all of our audio, video content and any sneaky links we might share.
B
So nice to talk to Scott Cesar.
C
I loved him.
B
Well, it's nice when. It's nice when someone comes on that you're like, you know, you, you have a flirting, familiar familiarity with, but you don't really know them all that well. And it's nice when you get a nice person on the other line. I, I'll keep on saying that because we had one bad experience. Now forever on trauma. I'm traumatized for life. I'm like, ah, what if he's mean? So Scott cease.com go get your tickets to any upcoming events that he might have. As he mentioned, he's not exactly on tour right now, but he does do headlining shows when they come up. And of course order his book at Amazon. At Amazon. Now we said pre order on the interview, but the truth is by the time this comes out out, he will actually have the book out. So you can go buy it on Amazon, listen to it on audible, get it at your local bookstore. Whatever it is, the customer is always wrong. I'm sure that if you worked in the retail customer facing business, this is going to be a funny one.
C
You can relate.
B
He'll regale you with stories about his days as a Ikea phone man.
C
I can only imagine.
B
I can't imagine. Yeah, I'm sure that that's like the shittiest job in the. I mean, there's a lot of people.
C
Do you think we're calling up saying, I can't put this together correctly?
B
Oh, are you kidding me? Every third person? Yeah, every third person. Because people are terrible. People are terrible. They just are. I'm sorry. And that includes me. I'm terrible. I think, as I mentioned, I think sometimes we, it's just like our base nature to push people around when we can't see them or hear them or we feel like we've been taken advantage of in some way, shape or form. Yeah. So. But then there's also terrible customer service people too, because they're sick of dealing with guys like me.
A
Right.
B
So anyway, circle Scott C. Stack the circle. May the circle be unbroken. Scott c.com and go get that book. Do him a favor, get his book, follow him on Instagram and tick tock and all that. We want to thank Scott for being so gracious with his Time today also just days away. We're gonna be in Dania Point with the Adania Beach. I keep on saying Dania Point because some people say point, some people say beach. Dania Beach. Improv. Go get your tickets. If they're still available, you can find links on our website, on our Instagram, or on the show notes right down below where you're reading this or where you're listening to this, you can read the show notes and see those links. Click on through. Buy yourself a ticket. Come see it. Hell, even if you're not gonna be there, just buy a ticket anyway. Support the cause, you know what I'm saying? And then the very next night, if you want to make it like a twofer, you can drive a couple hours. Yeah, drive to the left a couple hours and you're going to be in Orlando. They have small little Fish Tour, Shakedown Street. Make yourself a little Shakedown street out there. If you make a Shakedown Street, I will be there. Swear to God.
C
I want to get a veggie burrito.
B
Oh, veggie burrito. I want to get some Kratom and some sea. Simon 212-4333. TCB. That's 212-433-3822. Text us questions, comments, concerns, content, ideas. Ask Brian's mom. Ask tcb. We do it all right there on the phone line. Also, please do us a favor. Follow us on Instagram at the. At the commercial break TCB podcast on tick tock and YouTube.com the commercial break. All right, Chrissy, that's all I can do for right now.
C
I think so.
B
But I'll tell you that I love you.
C
I love you.
B
I'll say best to you, best to you and best to you out there in the podcast universe. Thanks for watching, Scott. Thanks to Scott for coming on. Until next time, we must say, we will say, and we do say goodbye, The party in the morning.
Date: September 12, 2024
Host(s): Bryan Green & Krissy Hoadley
Guest: Scott Seiss (“Angry Retail Guy” — TikTok/IG, actor in Cocaine Bear, author of The Customer is Always Wrong)
This episode of The Commercial Break’s "TCB Infomercial" series features comedian, viral TikTok star, and actor Scott Seiss. Known for his “Angry Retail Guy” sketches, Scott joins Bryan and Krissy to discuss his new book The Customer is Always Wrong, his grind in customer service jobs, the wild world of retail work, the making of Cocaine Bear, and why comedy rooted in working-class struggles resonates. The conversation blends classic TCB banter, absurd workplace stories, and earnest reflections on empathy for service workers.
Bryan recounts a gory Disney World mishap:
| Timestamp | Segment / Topic | |------------|------------------------------------------------------------------| | [01:23] | Show open; introducing Scott Seiss, “Angry Retail Guy” | | [03:49] | Cocaine Bear cult status, Elizabeth Banks, 90s game show chat | | [08:10] | Scott’s Baltimore roots, Dundalk stories, Orioles fandom | | [09:47] | Viral “children are expensive” bit, financial realities | | [11:03] | Scott’s customer service jobs & the birth of his comedy persona | | [14:04] | Empathy for workers, tipping, customer horror stories | | [18:48] | Class & work: TV vs. reality; Al Bundy can’t exist today | | [19:44] | The rise of Angry Retail Guy and TikTok virality | | [21:59] | Wildest fan workplace stories (“shit in a shoebox at Target”) | | [24:08] | ‘Happiest place’ vs. hell: Disney World staff horror | | [26:05] | Cocaine Bear behind the scenes, casting, best/wildest scenes | | [30:26] | Writing The Customer is Always Wrong: process, intent | | [32:02] | Audiobook recording stories; art of performing the book | | [36:10] | Tangent: Twitter/X, brand name failures, “Nose Jobbers” analogy | | [37:55] | “Scott Ceiss Hive Meeting Center,” riffing on podcast renaming |
With characteristic Commercial Break irreverence, the hosts and Scott blend self-deprecation, pop-culture riffs, workplace venting, and earnest class commentary, all through the lens of someone who has seen the “worst—and funniest—of humanity” behind the customer service counter. The result is an easygoing, hilarious, but thoughtful episode perfect for anyone who’s ever clocked in and bit their tongue for a paycheck.
— Scott Seiss [15:19]
For full context, listen from [08:10] onward for Scott’s personal stories and from [26:05] for his cocaine-fueled acting adventure.