In our latest episode, Bram Jonker, Principal Evangelist at Miro challenges program teams to think differently and offers a number of new approaches for designing memorable experiences that allow customers to feel safe, heard, and want to build a long term relationship. From inviting external thought leaders to engage with customers and assigning specific roles to internal attendees, to employing an abundance mindset and implementing AI to support more effective facilitation, teams can truly focus on, listen to and delight their customers.

Highlights

The Role of the EBC - visitors feel safe, heard and come back
Not Repeating the Same Process - think differently, plan for unique return visits
Making the most of Opportunities with Customers - empathy, listening
Gather Feedback After Briefing - search for ways to improve, constantly innovate
Invite External Thought Leaders - spark change, drive impact
Building Trust with Account Team - MDC facilitation, specific roles for each attendee
Employ AI in all Briefings - AI for admin functions, facilitator focuses on customers
Abundance Mindset - shift from limitations of scarcity mindset, set bar higher
'Hug Your Customers' - authentic moments to show you care

Resources

‘Why an abundance mindset is key to getting hybrid work right’ by
- Dr. Brennan Jacoby, Founder, Philosophy at Work & Bram Jonker, Principal Evangelist, Miro
‘Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results’ by Jack Mitchell

Guest Thought Leader

Bram Jonker, Principal Evangelist, Miro

Bram’s focus is on cultivating collaborative relationships with key executives from leading multinational corporations to define the future of work. He engages with industry thought leaders to co-author thought leadership articles and deliver impactful presentations to diverse audiences. Additionally, Bram collaborates closely with Miro’s Account Executives, leveraging his network to expand their market presence and support the sales cycle effectively.

With a background in the consulting sector, Bram developed his skills over seven years at Deloitte, where he led teams dedicated to Technology and Innovation both internally and in collaboration with customers. Furthermore, his entrepreneurial spirit led him to found and successfully exit three data analytics companies within the healthcare domain.

Bram’s passion lies in driving change through innovative approaches to work and the strategic implementation of disruptive technologies for digital transformation within large enterprises. He is dedicated to building enduring partnerships and leveraging insights to help organizations differentiate and thrive in competitive markets. One of his key strengths is his ability to translate marketing visions and strategies into actionable plans that deliver tangible results.

The CX Live! Episode 86: Think Different: New Approaches to Spark Change in Your Briefing Design with Bram Jonker