Last week, millions of Australians were reminded that their phone and data service is only as reliable as one company’s software, when Telstra experienced its third major outage in under a year.

Today, we’ll unpack why these outages keep happening, what regulators want to do about it, and a question that’s been the subject of a decade-long debate: If a telco experiences an outage, why can't your phone jump onto a competitor’s network instead?

Hosts: Emma Gillespie and Billi FitzSimons
Producer: Orla Maher
Video Editor: Rosa Bowden

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