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From the Lady Leaders Webinar Series of the Dental Success Network comes this episode on Training for the Billing and Insurance Department. DSN COO Ashlee Hirschfeld interviews Dr. Summer Kassmel, Debbie Dodson, and Allison Puppe on how to transform non-dental-industry rookies into billing and insurance rockstars. In Part 1 we tackle how to find, hire, and train non-industry talent, the basics of dental insurance terminology, resources for training, and new hire red flags.

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