What do you do when someone pushes your buttons and your first instinct is to react?

In this episode, Susan and Tessa unpack emotional triggers and share practical ways leaders can stay grounded, thoughtful, and in control. They walk through five tools for managing triggers: naming the feeling, slowing your body, buying time, redirecting to purpose, and taking the exit ramp when needed. The conversation also adds the power of breathing, paraphrasing, and staying curious so you can respond instead of escalate. It is a useful reminder that strong leadership is not about never getting triggered. It is about how you handle it when you are triggered.

The Hosts of The Dips of Doubt:

Tessa Brock

Tessa is a passionate, engaging and inspiring presenter who tackles the tough topics of Organizational Culture, Trauma Responsive Approaches, Communication, Reflective Practice, and Self-Care with a balance of expertise, honesty, and humor. Tessa has worked with schools through Fortune 500 organizations to enhance interpersonal interactions. Through her genuine and authentic manner, Tessa skillfully uses story to drive home key concepts that make a lasting impression. Tessa has a Master’s degree, is a Licensed Professional Counselor (LPC), is Infant/Toddler Mental Health Endorsed Level III (IMH-E III), and is a Certified Executive Coach. Tessa actively coaches, trains, and consults with organizations and schools to enhance relationship-based and trauma-responsive skills and strategies used with professionals, students, and parents. The Neurosequential Network acknowledges that Tessa has completed NMT Training Certification through the Phase I level. She is an international speaker and national consultant.

Susan Rosenthal

Prior to joining the Pima County School Superintendent's office, Susan spent 30 years in the Catalina Foothills School District (CFSD) where she served in a variety of roles. She found her passion for mentoring early in her career and had a Superintendent who supported her desire to create a Beginning Teacher Assistance Program that helped new teachers onboard, acclimate and thrive. Later her work morphed into an Induction Program through her work as a Career Ladder Supervisor for K-12 educators. Susan's unique approach to teaching, learning and leadership is a result of her K-12 perspective and experiences as a former elementary teacher, high school assistant principal and middle school principal. She was afforded many training opportunities over her career and upon retiring from her former district, she spent her first year mentoring new administrators and coaching individuals obtaining their teaching certificate through Arizona Teachers of Tomorrow. Susan now serves as the Director of LEADNow! In her role, she is the co-facilitator of the LEADNow! Institute for new and aspiring principal leaders, and she provides mentorship to former LEADNow! participants who want to continue to optimize their leadership skills. She has her M.Ed., Standard Principal, PreK-12, Standard Professional Elementary, K-8, Early Childhood Endorsement, and she is a Certified NAESP National Principal Mentor.