Podcast
The eCom Ops Podcast
Hosted by SyncSpider · EN
Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you don't run out of stock and that your eCom store doesn't run out of cash... That's why we created this podcast, for the unsung operational heroes out there grinding away in spreadsheets and storerooms... this podcast is for you.
26episodes
Episodes
Newest firstAll episodes
Why the Future of Retail Is Still Local with Andrew Stern
Dec 2600:27:49Tap to summarizeWhy the Future of Retail Is Still LocalIn this episode, Andrew Stern, CEO of Quilt Software, joins Norbert Strappler to reveal how small retailers are using modern software to fight back against outdated systems and big-box competition. From POS innovation to community loyalty, discover why Main Street still matters, and how tech can make it thrive again.Andrew Stern is the CEO of Quilt Software, a purpose-built platform powering 20,000+ specialty retailers across North America. With 20+ years in software, he’s redefining how small businesses use technology to compete without losing their personal touch.Quilt Software gives independent retailers modern, industry-specific tools for POS, inventory, and omnichannel sales, combining enterprise power with small-business simplicity.The No.1 eCom Operations hack“Small retail is a completely different sales process. There's no IT department, no procurement department... It is literally one person behind the counter.”You Will Learn:Why retail isn’t dying, but evolvingThe tech gap leaving small retailers behindHow to build loyalty that’s human, not transactionalWhy the right software must serve your nicheWhat Main Street will look like by 2030Show Notes:(00:02:18) What made you realize Main Street retailers were left behind by tech?(00:04:29) What was the biggest mindset shift from corporate to small retail?(00:07:44) How do you work with retailers who handle everything as one person?(00:09:01) What do you mean by "the future of retail is local"?(00:10:38) Why do specialized small stores deliver more value than franchises?(00:13:34) Should retailers build their own online stores or use marketplaces?(00:16:30) What would be the first three chapters of a survival manual for retailers in 2025?(00:18:32) Why do small retailers resist adopting new technology?(00:20:23) What does loyalty look like for independent retailers today?(00:22:56) How would you reimagine Main Street in 2030?(00:24:28) Who taught you the most about e-commerce?Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Why the Last Mile Is Your First Impression with Sheila Berry
Dec 800:31:45Tap to summarizeWhy the Last Mile Is Your First ImpressionIn this episode, Sheila Berry, CRO at UniUni and former Shopify executive, joins Norbert Strappler to unpack what real innovation looks like in eCommerce, and why the delivery experience defines your brand as much as your product does.Sheila Berry is the Chief Revenue Officer at UniUni. With over a decade in retail tech and logistics innovation, she has helped brands scale through smarter partnerships, data-driven strategy, and customer-first delivery.UniUni combines AI automation with flexible driver networks to deliver faster, cheaper, and more transparent last-mile experiences for eCommerce brands across North America.The No.1 eCom Operations hack“Meeting the customer where she's at, doing what you say that you're going to do is the single biggest thing that a carrier can do to help drive brand repeat purchase and hire net promoter scores for a brand.”You Will Learn:How to spot real innovation versus shiny hypeWhere AI is already transforming delivery operationsWhy flexibility beats scale in last-mile logisticsThe one growth myth every eCommerce brand should dropWhy proof-of-delivery is now part of customer experienceShow Notes:(00:01:32) Meet Sheila Berry(00:02:30) Path to eCommerce & Logistics(00:03:27) Shopify Lessons on Innovation(00:05:13) Defining eCommerce Innovation Today(00:06:48) AI's Impact on eCommerce(00:08:41) The Biggest Lie in eCommerce Growth(00:10:55) Enterprise Innovation for Small Brands(00:13:16) Partnerships in Market Expansion(00:16:22) Fixing Last-Mile Delivery(00:18:14) Evolving Customer Delivery Expectations(00:20:01) Customer Choice in Carriers(00:23:05) Delivery Data for Retention(00:29:22) Best Part of the JourneyLet’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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3PL Without the BS: Why Great Fulfillment Is a Partnership, Not a Price Tag with Dave Gulas
Nov 2100:27:31Tap to summarize3PL Without the BS: Why Great Fulfillment Is a Partnership, Not a Price TagAboutDave Gulas built his career in pharmaceutical logistics before launching EZDC 3PL to bring that same precision and urgency to eCommerce. He's also a podcast host and a passionate advocate for SMB founders scaling sustainably through smarter logistics.EZDC 3PL is a U.S.-based fulfillment company helping eCommerce brands grow with flexible warehousing, fast shipping, and personalized support, no order minimums, no bureaucracy, just reliable execution.The No.1 eCom Operations hack:"The best part for us is when people join with us and maybe they're outsourcing for the first time and then they see how this works and they say, 'You know, moving into your 3PL was the best decision I ever made because now I have all this time, I have more energy, I have more bandwidth, I have the ability to actually do what I do best and operate in my zone of genius and grow my business.'"You Will Learn:Why outsourcing fulfillment isn't a cost — it's a growth multiplierThe biggest red flags in a 3PL partnershipHow to handle rush orders without chaosWhy packaging can unlock serious savingsWhat "AI shopping" means for the future of fulfillmentShow Notes:(00:02:14) Dave's Background and Journey into E-commerce(00:03:46) The Value of Customer Service in 3PL(00:05:15) Challenges with National 3PL Providers(00:06:57) Outsourcing Fulfillment: Common Misconceptions(00:08:58) The Right 3PL Partnership(00:10:16) Early Warning Signs of a Bad 3PL Partnership(00:11:00) Success Stories and Flexibility in 3PL(00:12:51) Balancing Multiple Roles in E-commerce(00:14:45) Trends and Innovations in Fulfillment(00:22:49) Advice for Scaling E-commerce Brands(00:24:09) The Impact of SMBs on the Economy(00:25:26) Final Thoughts and FarewellLet’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Latest industry update: How to Run a Successful Amazon Store - Expert Tips
Nov 700:26:31Tap to summarizeLatest industry update: How to Run a Successful Amazon Store - Expert TipsWelcome to our Special Mix! In this episode, we're breaking down the key elements every Amazon store owner should know. If you're an eCommerce business owner looking to scale, optimize your operations, and enhance your Amazon marketplace strategies, this episode is just for you.Featured Guests:Ian Bower - Founder of Graphic RhythmKusha Karvandi - Inc 500 EntrepreneurWill Haire - Co-founder of BellaVixOmar Angri - CEO of MarginBusinessYou Will Learn:How to optimize product images for better sales.Strategies for using keywords to improve searchability.Comprehensive marketing techniques to enhance brand visibility.The importance of localizing listings for new markets.Why PPC campaigns are essential for driving traffic and sales.Key Moments: (00:00:29) Who are our today's experts?(00:01:14) Why are high-quality images crucial for Amazon sales?(00:02:59) What are the compliance tricks for Amazon's image guidelines?(00:04:04) What are the most common mistakes businesses make regarding design imagery?(00:06:36) How to improve your Amazon SEO with relevancy and keywords?(00:09:43) Can Google SEO strategies enhance Amazon listings?(00:11:33) What are the biggest challenges Amazon sellers face today?(00:13:56) What does a full funnel approach on Amazon look like?(00:17:15) What tools do you use to manage Amazon accounts?(00:17:57) How do you handle reviews and ratings on Amazon?(00:19:31) What common mistakes do sellers make when expanding to new markets?(00:20:46) Will AI and tools like ChatGPT replace professionals for Amazon listings?(00:21:40) How challenging is it to optimize an Amazon listing?(00:23:43) What's top advice for new or growing e-commerce businesses on Amazon?(00:24:53) Why should you invest in PPC campaigns on Amazon?Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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The New SMB Growth Playbook with Mark Girvan
Oct 2700:31:32Tap to summarizeThe New SMB Growth Playbook with Mark GirvanMark Girvan is the Chief Revenue Officer at Cin7, a global SaaS company helping SMBs connect inventory, orders, and fulfillment across every sales channel. With over 20 years of experience in SaaS and business growth, including a leadership role at FreshBooks, Mark has a proven record of helping businesses scale sustainably through smart systems and data-driven operations.The No.1 eCom Operations hack:“You get into this trap of revenue being the only thing that you care about… but it’s actually margin and what you can take out of the business that makes a business profitable over time.”You Will Learn:Why revenue ≠ profit (and how to fix it)How to unify operations without bloated ERPsThe practical role of AI as an SMB co-pilotHow omnichannel protects you from volatilityWhy automation must serve workflows, not featuresShow Notes:(00:01:52) Who is Mark Girvan?(00:03:09) Scalability systems vs size in e-commerce(00:04:29) Common scaling mistake businesses repeat(00:05:45) Why collaboration matters for SMBs(00:07:39) Where product businesses fail in operations(00:09:38) Bridging gaps without bloated ERPs(00:12:23) Tech stack that empowers vs slows down(00:13:50) Omnichannel for inflation and supply chain issues(00:15:47) Making omnichannel work on budget(00:17:35) AI as co-pilot for SMBs(00:20:04) Testing if automation solves right problems(00:21:25) Advice for founders stuck at $1M(00:22:52) Business belief changed in 5 years(00:27:40) Guest Question: How will humans interact with AI in 10 years?(00:30:03) Pass-down Question: SMB impact in next 6-18 months?Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Expert Email Marketing Insights for Maximum Growth, Kyle Stout, Elevate & Scale
Mar 31, 2023Tap to summarizeExpert Email Marketing Insights for Maximum GrowthMeet Kyle Stout, the e-commerce email marketing expert and founder of Elevate & Scale. With over a decade of experience in digital marketing, Kyle has become an expert in leveraging email marketing to increase customer retention, boost average order value, and drive repeat purchases. His agency helps direct-to-consumer brands unlock hidden revenue and put their sales on autopilot while spending $0 in extra ad spend. Kyle's expertise in brand storytelling and email marketing has allowed him to develop a set of frameworks that consistently work across different niches, making him a go-to expert for e-commerce businesses looking to maximize revenue through email marketing.Elevate & Scale is a leading email marketing agency specializing in helping e-commerce brands increase their revenue and sales through strategic email marketing campaigns. Their clients typically see 30% to 50% of their total revenue attributed to email and SMS marketing from their services, guaranteeing results or you don't pay. With their expertise in email marketing, Elevate & Scale has helped countless businesses increase their customer retention, improve their average order value, and drive repeat purchases. If you're looking to unlock hidden revenue and put your sales on autopilot, Elevate & Scale is the agency for you.No.1 eCom Operations hackSo basically, when you run an eCommerce, the first question you need to ask, or one of the questions, is about differentiating all the traffic you get. One thing is social SEO, paid channels, etc. But when it comes to old organic traffic, there are so many different ways to analyze it; how much brand traffic I have, how much non-brand traffic, and what core business keywords drive revenue to me.If you enjoyed this episode then please either: Follow on SpotifySubscribe, rate and review on Apple PodcastsSyncSpider BlogLet’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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