Transcript
A (0:00)
What up? Liz Wilcox here, the host of Sales Email Summit. Before we get into this interview, I just want to let you know that this summit is sponsored by list gadget. ListGadget.com is how you can turn every email into a growth machine. We've got embeddable polls, leaderboards, referral programs and more. And I know this sounds crazy, but you can do it in about 30 second startup time. Now right now we are offer $10 off the starter plan to make it just $9 a month. So if you're into adding email polls, reactions, subscriber leaderboards and more to your email newsletter, head on over to listgadget.com all right, let's get into this episode. Cassidy, I am so excited to hear from you. Let us know what is the most interesting email or sales email that you have sent out in the last 6 to 12 months?
B (1:09)
Hey Cassidy Tuttle here. I help people grow beautiful succulents, even if they don't live in the perfect climate. The best sales email that I've sent out in the last six months was actually a product collaboration that I did with our sister brand Snappy Pots and a nonprofit called NerdHQ. Just to give you a little overview of the product. It was a set of two indoor succulents in Snappy Pots Planters. And these planters come with charms that you can swap out to kind of create new designs. So similar to Crocs, but pots. And we did it as a fundraiser for Mental Health Awareness Month. So with each sale we would make a donation to NerdHQ. And NerdHQ is a nonprofit that provides free mental health resources and therapy to adults who can't afford it. Some of the charms that we included in the bundle were related to mental health. So we had Best Mom Ever because we did it around Mother's Day. Happy Heart, Healthy Mind, I am loved, I am enough. And then there were also just some kind of generic stars and arrows and other bright fun shapes. This email was a little bit different than my typical weekly emails, which usually include tips about how to care for your succulents. And sometimes I'll include links to succulents or tools, but typically it's links to my blog posts or YouTube videos or social media posts. A big part of my brand has always been sharing my personal experiences with succulents combined with research. So I've shared successes, failures, mistakes, pretty much everything you can think of. And in everything I do, I try and come across in a personal and friendly way. So as if you were talking to a family name, a family member or a neighbor or friend, and my goal is really to help people realize they can absolutely keep succulents alive and it doesn't have to be stressful and you don't have to be perfect at it. I've also been through a variety of challenging mental health experiences over the past 10 years, including postpartum depression and severe anxiety, and my plans have played a role in helping me through those challenges, as has therapy and medication. And I've shared snippets about this in my emails throughout the years and I've had people respond to let me know they've had similar experiences and they feel more connected with me because of these things that I've shared. So when the opportunity to promote this Snappy Pots mental health bundle came up, I knew it was something I wanted to share with my audience and frankly I was a little bit nervous about how it would go. But I got the email written up and sent out and the first email I sent brought in 10 sales and then I sent out three other emails over the next three weeks promoting the bundle and we ended up selling 38 bundles total. So for this first email, which is the one that I was kind of focused on, the subject line was I'm so excited about this. And then in terms of open and click rates, it had a 30% open sorry, 38% open rate and a 1% click through rate. So that click through rate is lower than my usual newsletter click through rate, which is typically around 3 to 4%. But since the email was exclusively selling this product, it's similar to what I've experienced with sales emails in the past. When I do my weekly newsletter, I actually have several different articles or items that I link to and so I feel like that's why the click through rate is usually a little higher. I always include photos in my emails, so in this one I included a couple photos of the product bundle and then I had links at the beginning and the middle and the end. Like I said, I usually include several links in my emails, so that's not unusual, although these links either went to just the product bundle or to Nerd hq. So it went two different places, but the bundle was the main focus. In the content of the email I shared a few lines about my personal experience with mental health and plants and how plants have helped me improve my mental health, but then also mentioned that getting a therapist made a huge difference for me. But I also know that getting a therapist can be expensive and just the burden of paying for therapy can prevent people from going to therapy. And that is why with this bundle, a portion of each sale would be donated to Nerd hq because they provide those free therapy services. The timing of the email.