In this podcast our host Tom Williams, Head of eCommerce at Maginus chats to Mel Tymm, Industry Principal about:

The Impact of the Covid Crisis on Buying Behaviour
How eCommerce businesses can tackle increased online orders and social distancing
How RSPB Improved Productivity by 15% During Pandemic
3 Essential Fulfilment KPI's You Should be Monitoring and Why

Duration: 24 minutes

Show Notes

5 Order Fulfilment KPI's You Can't Ignore - https://www.maginus.com/imagine/reports/order-fulfilment-kpis/

Transcript

Welcome to “The End to End eCommerce Playbook” hosted by Maginus. We’ll share tips, tactics and real customer insights to help you take your online business to the next level.

Tom: Hi everyone, welcome to the first episode of the end-to-end eCommerce playbook, my name is Tom Williams - I'm the Head of eCommerce at Maginus. Today we're going to have a chat talking about warehouse best practice in light of COVID and some essential fulfilment KPI’s that you should consider in your day-to-day operations and continue to use in a post-COVID world.

Here with me is my colleague Mel Tymm, Mel is our Head of Pre-Sales at Maginus. Later we'll also be talking to Wayne Martin, Operations Manager at RSPB - one of our longest-standing Maginus OMS customers. He'll give a different perspective on how to handle KPIs for the warehouse how technology has helped him, touching on some of the points we'll raise in this first section. Right, let's get going.

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Mel: Hi Tom, how you doing? Not too bad thank you. So Mel, would you like to give us a little bit of background about yourself and your role at Maginus?

Mel: Oh yeah sure. So um my role here at Maginus is Industry Principal. So what I do is I head up all the pre-sale activity for Maginus OMS. It’s a great and varied role - I spend a lot of time talking to our existing retail customers and prospect retail customers and how they can use technology to improve their business. I enjoy my role and I get to speak to lots of retailers and at the current time what we're trying to do is help them in this COVID environment and how they move forward into the foreseeable future. So over the last three months, businesses have had to restructure quite significantly to one keep themselves open but then to fulfil what they're saying they're going to fulfil.

Tom: So an awful lot of people have restructured their warehouses reduced the amount of products which they are going to sell so that they can fulfil and reduce the amount of um interaction in warehouses but as we move more into a normal state and people's expectations are not covered anymore it's even though we are still having to treat it as such what do you think the impacts will be in getting back to more of a normal state around that?

To view the full episode / transcript visit: https://www.maginus.com/imagine/articles/podcast-episode-1-order-fulfilment-kpis-you-cant-ignore/