In this episode, Jack and Karen chat with Richard Smith, a passionate events professional whose journey started with a defining moment on a balcony overlooking Hall 3 at Birmingham’s ICC.

Now Chief Commercial Officer at Wyboston Lakes Resort, Richard leads the commercial strategy across a diverse 400-acre site, driving growth across training venues, conference spaces, and serviced offices. With past roles at Compass Group, Yarnfield Park, and nearly a decade at the NEC Group, Richard brings a deep understanding of what makes venues , and people thrive.

He shares insights on leadership, venue strategy, and why creating momentum (for yourself and others) is the key to long-term success in this fast-paced industry.

From quiet moments of clarity to boardroom decision-making, Richard’s story is one of purpose, progress, and people-first thinking.

Keep a track of all that's going on with the Podcast via;

www.theeventsinsight.com/
www.linkedin.com/company/the-events-insight-podcast/
www.instagram.com/the_eventsin/

See more about our Season Sponsor NEC Birmingham via;

https://www.thenec.co.uk

Find out more about our Shoutout Sponsor Wavecast via;

https://wavecast.io

Our Season Quickfire round Sponsor is the Charity Mommy's Boy ;

https://mommysboy.co.uk

Our partnership with Standout Magazine is also worth following;

https://standoutmagazine.co.uk/

Music Credits go to;

Artist: Cathrine Rannus
Title: The Events Insight Theme Music

Music from #Uppbeat:
Forever - Sega Williams
https://uppbeat.io/t/sega-williams/forever
License code: 7F5KY293FYDFNVEV

https://uppbeat.io/t/moire/summer

License code: WNFODRXZ1ITXJS3H

Fly Away - Mountaineer
https://uppbeat.io/t/mountaineer/fly-away
License code: EKN0IYNUKGUXMCTW

Clarity - Zoo
https://uppbeat.io/t/zoo/clarity
License code: GL25RXVDXIBQWSWL