Podcast
The Franchise Scale Up Show with Guy Coffey
Hosted by Guy Coffey · EN
Welcome to The Franchise Scale Up Show hosted by Guy Coffey. Guy is an entrepreneur, franchise veteran, and co-founder of a successful franchise brand.
Join Guy as he dives into real-world stories, strategies, and insights from inspiring entrepreneurs, industry experts, and thought leaders.
Discover actionable advice on launching, scaling, and sustaining a meaningful business while thriving in life. From solo episodes breaking down simple, effective strategies to candid interviews uncovering challenges, breakthroughs, and success secrets, this podcast is your go-to for honest, practical guidance.
Whether you’re just starting out or scaling to the next level, The Franchise Scale Up Show will empower you to build a business, and life, you love.
11episodes
Episodes
Newest firstAll episodes
The $2,000/Hour Rule That Fixes Founder Bottlenecks with Adam Spector
Apr 2800:37:02Tap to summarizeMost founders don’t have a growth problem.They have a time allocation problem.They’re stuck doing work they shouldn’t be doing—and it’s limiting their ability to scale.In this episode, Guy Coffey sits down with Adam Spector, founder of Chore, to break down how founders become bottlenecks—and how to remove themselves from that role.Founder Bottleneck: A situation where the business depends on the founder for execution, decisions, or operations—slowing down growth.Delegation: The process of assigning tasks to others so the founder can focus on high-impact activities like strategy, growth, and leadership.What You’ll LearnWhy doing everything yourself kills scalabilityHow to delegate effectively as a founderWhy back-office work should be systemizedHow to “buy back your time”What high-performing founders focus on dailyThe Real ProblemIf everything runs through you…You don’t have a scalable business.You have a job.Key TakeawaysYour time is your most valuable assetDelegation is a growth strategy—not a costSystems create scale—not effortFounders must move from operator → architectGrowth requires removing yourself from low-value workIf you feel stuck, overwhelmed, or buried in day-to-day work…That’s not a capacity issue.That’s a systems issue.Go to guycoffey.com and book a free strategy call.We’ll help you:Identify exactly where you’re the bottleneckRemove the tasks slowing you downBuild a business that scales without youIf you’re serious about growth, this is your next move.Connect with Adam Spector:Website: https://www.hirechore.com/LinkedIn: https://www.linkedin.com/in/adamspector2/Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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From Invisible Tech to Industry Leader: DevHub’s Pivot Story with Mark Michael
Apr 2100:49:48Tap to summarizeFor most of its existence, DevHub wasn’t a brand.It was the engine behind other brands.For over 16 years, Mark Michael and his team powered websites for agencies and marketing platforms—completely behind the scenes.No visibility. No recognition. Just infrastructure.Then everything changed.In this episode, Mark shares the story behind DevHub’s bold decision to stop operating as a white-label provider and go direct to franchise brands—a move that required them to “burn the boats” and completely reposition the company.Guy and Mark unpack:Why staying invisible eventually became a limitationThe trade-offs of relying on middlemenWhat happens when you take back control of your productHow franchisors can avoid the same mistakeWhy your website should never be outsourced as an afterthoughtThis episode is about more than tech—it’s about ownership, identity, and making the hard decisions that unlock the next level of growth.Key Takeaways:Being behind the scenes can limit long-term growthWhite-label success doesn’t equal brand equityGoing direct requires risk—but creates controlFranchisors must own their core infrastructureThe hardest pivots often create the biggest breakthroughsTimestamps:[00:00:00] – Why Most Franchise Brands Fail to Scale (10→100 Units) [00:01:30] – DevHub’s Origin Story: 16 Years Behind the Scenes [00:02:30] – The Bold Pivot: From White Label to Direct-to-Brand [00:04:30] – “Burn the Boats” Moment That Changed Everything [00:08:00] – The Co-Founder Dynamic That Built DevHub [00:12:30] – When Should Small Brands Invest in Tech Like DevHub? [00:33:00] – Brutal Founder Lesson: Hiring, Firing & Growth Pain [00:43:00] – Why Creativity & Side Projects Make You a Better CEOIf you’re serious about scaling your franchise—and you know something in your system needs to change—don’t wait until it becomes a bigger problem.Go to guycoffey.com and book a free franchise growth strategy callWe’ll break down:Where you’re stuckWhat’s holding your growth backAnd what it actually takes to scale without losing controlNo fluff. No theory. Just real strategy.Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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Why Doesn’t Revenue Equal Enterprise Value in Business with Holli Moeini
Apr 1400:36:33Tap to summarizeMost founders think:👉 “If I grow revenue, everything else will work itself out.”That’s not how it works.In this episode, I sat down with Holli Moeini (CFO & M&A advisor) to break down what actually drives enterprise value—and why chasing revenue alone can leave you stuck, stressed, and cash poor.If you’re scaling right now, this is a conversation you need to hear.Revenue vs. ValueRevenue looks good.But it’s not what builds a valuable business.Earnings do.The Cash Flow ProblemA lot of brands are growing… but constantly tight on cash.If you’re not around 10% net income, growth gets harder—not easier.Where Profit Gets LostWe talked about SG&A and overhead.If that gets out of control:Margins disappearFlexibility disappearsGrowth slows downWhat Buyers Actually Care AboutIt’s not your top-line.It’s:Clean financialsConsistent EBITDAPredictabilityThat’s what drives valuation.Key TakeawaysRevenue ≠ valueProfit funds growthDiscipline drives scalabilityBuyers look at earnings, not hypeBuild it right early—or pay for it laterTimestamps[00:00:00] – Why Most Founders Stay Cash Poor[00:01:00] – Revenue vs Enterprise Value (Big Misconception)[00:02:00] – Why Earnings Matter More Than Revenue[00:03:30] – How Buyers Actually Value Your Business[00:05:00] – The KPI Founders Obsess Over (And Why It’s Wrong)[00:07:00] – The 10% Profit Rule for Sustainable Growth[00:08:30] – How to Reduce SG&A Without Hurting Growth[00:10:00] – The Hidden Cost of Scaling Too Fast[00:12:00] – What Smart Buyers Look for Instantly[00:14:30] – Why Deals Fall Apart in Due Diligence[00:17:00] – Accounting Mistakes That Cost Millions[00:18:30] – LOIs, Trust, and “Retrading” Explained[00:20:00] – Red Flags That Kill Deals Fast[00:23:00] – Why You NEED a CFO Before Selling[00:25:00] – Earnouts: Where Sellers Get Burned[00:27:00] – Working Capital: The Million-Dollar Mistake[00:28:30] – The #1 Trait of Billion-Dollar Operators[00:31:00] – Biggest Exit Mistake Founders Make[00:32:00] – How Buyers Lose Value After Acquisition[00:33:30] – The Right Way to Integrate a New TeamAsk yourself:👉 Are we building something that looks big… or something that’s actually valuable?If you want help building a franchise that actually scales:👉 Go to guycoffey.com and book a free strategy callI work with founders who want to scale without losing control or burning cash.Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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Are You Attracting Applicants… or Repelling the Right Talent with Andrea Hoffer
Apr 700:42:02Tap to summarizeHiring is one of the biggest bottlenecks in franchise growth — yet most founders approach it reactively instead of strategically.In this episode, Guy Coffey and Andrea Hoffer unpack the truth about recruitment in franchising and why the focus should shift from volume to quality.Andrea shares her proven frameworks for attracting better-fit candidates, improving hiring processes, and building systems that scale with your business.Key Topics Covered1. Why “More Candidates” Is the Wrong Goal Most franchisees believe hiring problems are solved by increasing applicant volume — but this often creates more noise, not better hires.2. The Dream Hire Framework: Start with Clarity Before posting a job, define:Your cultureThe role requirementsWhat success actually looks likeWithout this, hiring becomes guesswork.3. Recruitment Is Now Marketing Hiring today isn’t just about job boards — it’s about:Employer brandingSocial proofContent that attracts aligned candidates4. The Shift to AI-Driven Job Discovery Candidates are now using AI tools (like ChatGPT) to find jobs — meaning:SEO is no longer enough“Answer Engine Optimization” (AEO) matters5. Always Be Recruiting Building a talent pipeline before you need it:Reduces stressImproves hiring qualityCreates long-term scalability Timestamps:[00:00:00] – Why More Applicants Isn’t the Goal[00:01:00] – Recruiting Challenges in Franchise Growth[00:03:00] – The “Define First” Hiring Framework[00:05:00] – Why Most Hiring Funnels Fail[00:07:00] – Choosing the Right Hiring Platforms (ATS)[00:10:00] – Stop Wasting Money on Job Ads[00:13:00] – Recruitment Is Now Marketing (Here’s Why)[00:16:00] – Employer Branding That Attracts Talent[00:20:00] – Always Be Recruiting: Build a Talent Pipeline[00:24:00] – Group Hiring Events That Save Time & Money[00:30:00] – Hire Fast vs Hire Right (What Actually Works)[00:33:00] – Why Culture Beats Experience Every TimeIf this episode made you rethink how you approach hiring—don’t stop there.Take 10 minutes today and ask yourself:Are we attracting the right people… or just more people?Then start fixing the system behind it.And if you want help building a hiring and growth system that actually scales:Go to guycoffey.com and book a free franchise growth strategy callI only work with founders who are serious about scaling without chaos, burnout, or constant hiring problems.Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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Why Smart Founders Go Slow to Scale Fast (Oakwell Beer Spa Case Study)
Mar 3100:46:22Tap to summarizeWhat if the fastest way to scale your franchise… is actually to slow down?In this episode, I sit down with Jessica and Damien, founders of Oakwell Beer Spa—a globally inspired wellness and hospitality concept that’s redefining the franchise model.Instead of chasing rapid expansion, they made a bold decision:👉 Go slow at the beginning to build something that actually scales.We break down how they built their concept, why they delayed franchising, and the unconventional strategy they’re using to grow the right way.Key TakeawaysWhy rushing franchise sales creates long-term operational chaosThe power of building a second “true prototype” before franchisingHow hospitality mindset impacts scalabilityWhy your first 5 franchisees matter more than your first 50The hidden risks of relying on brokers too earlyHow to validate a concept across different marketsTimestamp[00:00:00] – Why Franchises Fail Scaling Too Fast[00:01:00] – From Global Travel to Beer Spa Concept[00:02:30] – Turning a Unique Idea Into a Scalable Brand[00:04:00] – Blending Wellness + Hospitality (The Differentiator)[00:05:30] – Why This Concept Works in the U.S. Market[00:08:00] – Why They Chose Franchising Over Corporate Growth[00:10:00] – The Smart Move: Build a Second Location First[00:12:00] – Creating a Scalable Prototype Location[00:15:00] – Why Slow Growth Wins in Franchising[00:17:00] – Validating the Model Across Different Markets[00:21:00] – How They’re Selling Franchises Without Brokers[00:23:00] – DIY Franchise Sales Strategy (LinkedIn + Outreach)[00:24:00] – Why They’re Targeting Only 4 Markets First[00:26:00] – Learning to Say NO to the Wrong Franchisees[00:30:00] – Biggest Early Mistakes (Plumbing & Systems Fails)[00:33:00] – Lessons on Tech, Systems & Launch Timing[00:35:00] – What Makes This Concept Highly Scalable[00:37:00] – Top Traits of a Great Franchise Owner[00:39:00] – The True Meaning of Hospitality in Business[00:42:00] – Hiring & Training for Premium Customer Experience[00:43:30] – Where Their Best Business Ideas Come FromIf you’re building a franchise—or thinking about it—this episode should challenge how you think about growth.Don’t chase speed. Build something that actually lasts.I only work with founders who are serious about scaling without losing control.Connect with Jessica & Damien ZouaouiWebsite: https://oakwell.com/Youtube: https://www.youtube.com/@UCUB969zywk7Z7qGpvov2hog Book Your Experience: oakwell.com/book-nowIf you want help building systems, validating your model, or preparing to scale the right way:Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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Is Your Business Partner Holding You Back?
Mar 2400:14:20Tap to summarizeIf you’re a founder, partner, or leader, there’s one uncomfortable question you need to ask:Are you actually helping your business grow… or are you holding it back?In this episode, I break down a real situation I worked through with a client—where we had to make the difficult decision to separate from a business partner who wasn’t growing with the company.This isn’t about blame. It’s about alignment.Because if you want to scale, you need people who can scale with you.Key TakeawaysThe people who helped you start the business may not be the ones who help you scaleReactive operators become bottlenecks in growing companiesA true partner thinks like an owner, not an employeeKeeping the wrong person costs you more than replacing themYou can make tough decisions and still treat people with respectTimestamp:[00:00:00] – Are You a Good Business Partner?[00:00:40] – The Hard Truth: When a Partner Holds You Back[00:01:20] – Why Most Franchise Brands Stall at Scale[00:02:10] – “Who Got You Here Won’t Get You There”[00:03:00] – How to Handle a Partner Exit the Right Way[00:04:00] – The Dangerous “Something for Nothing” Mindset[00:04:40] – Get an Outside Perspective on Your Team[00:05:20] – What Great Business Partners Actually Do[00:06:20] – Real Case Study: Letting a Co-Founder Go[00:08:00] – Why Replacing a Partner Can Unlock Growth[00:09:00] – Right Person, Right Seat for Scaling[00:10:00] – Make Hard Decisions Without Burning Bridges[00:11:00] – Hiring for Scale: Skills vs Potential[00:12:30] – The Cost of Keeping the Wrong People[00:13:30] – Final Advice: Assess, Decide, and Move ForwardIf this episode hit close to home, don’t brush it off.Take a hard look at your team today.Ask yourself: Who is helping us grow—and who is holding us back?Then make the decision you’ve been avoiding.If you want clarity on your team, your structure, and your next phase of growth, go to guycoffey.com and book a free franchise growth strategy call.I only work with founders who are serious about scaling without losing control.If that’s you—let’s talk.Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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How Great Franchise Leaders Build Winning Systems with Sally Facinelli
Mar 1700:42:04Tap to summarizeFranchising is one of the most collaborative industries in business.Competitors share insights. Vendors offer advice. Leaders mentor the next generation.That spirit of collaboration is exactly why Sally Facinelli has become one of the most respected leaders in franchising.In this episode of The Franchise Scale Up Show, Guy Coffey sits down with Sally to talk about leadership, mentorship, and what it really takes to build a franchise system that scales.Sally shares her journey from unexpectedly falling into franchising to helping grow emerging brands across multiple countries. She explains why founders must focus on systems, people, and financial discipline if they want to scale beyond the early stages.The conversation also explores the importance of resilience, authenticity, and continuous learning in leadership.For founders building a franchise brand from 10 to 100 units, this episode delivers practical insights that can help avoid costly mistakes.Key Takeaways1. The Best Franchise Leaders Never Stop Learning2. Perfection Slows Down Growth3. Strong Franchise Systems Start With the Right Foundation4. Great Leaders Hire People Smarter Than Them5. Resilience Is the Common Trait Among Successful OperatorsTimeline00:00 – Why Franchising Is a Unique Industry01:00 – Sally Facinelli’s Journey into Franchising03:30 – From 13 Units to 500+ Locations06:00 – The Learning Mindset of Great Leaders09:30 – Why Most Franchise Brands Stall12:00 – Systems, People, and Scaling Foundations17:00 – Traits of Top Franchise Operators21:00 – The Power of Community in Franchising30:00 – AI and the Future of Franchise Growth36:30 – Best Advice for Business and LeadershipConnect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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How Franchises Collapse From Scaling Too Quickly
Mar 1000:12:11Tap to summarizeEvery founder loves a rocket ship story.The brand that sells 100 units in its first year becomes the darling of franchise expos and headlines.But what you rarely hear about are the brands that grow too fast — and collapse under the weight of their own growth.In this solo episode, Guy Coffey breaks down the hidden dangers of rapid franchise expansion and why speed without structure can destroy even the most promising brands.You’ll learn:Why fast franchise growth can actually signal deeper problemsThe four breaking points that destroy franchise systemsWarning signs that your franchise development is outpacing your infrastructureThe right growth stages for emerging franchise brandsWhy the most durable brands always outperform the fastest onesIf you’re an emerging franchisor trying to scale from 10 to 100 units, this episode is a must-listen.Timestamps:[00:00:00] – Why Fast Franchise Growth Can Destroy a Brand[00:01:00] – The Hidden Risk of Rapid Franchise Expansion[00:01:45] – 4 Breaking Points When Brands Scale Too Fast[00:03:40] – Warning Signs Your Franchise Is Growing Too Fast[00:05:00] – When Franchise Validation Calls Start Failing[00:06:10] – The Right Growth Pace: 10, 25, and 50 Units[00:07:20] – Why Culture and Leadership Matter After 25 Units[00:08:00] – Infrastructure Changes Every Brand Faces at 50 Units[00:08:45] – The Franchise Growth Playbook for Sustainable Scaling[00:09:40] – Why Durable Brands Beat Fast-Growing Brands[00:10:20] – Tactical Takeaways for Emerging Franchise FoundersConnect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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How He Turned a $300K Flower Shop Into $10M with Michael Jacobson
Mar 300:48:04Tap to summarizeWhat happens when a young finance graduate walks into a struggling 38-year-old flower shop… and sees opportunity where everyone else sees decline?In this episode, Guy Coffey sits down with Michael Jacobson, founder of The French Florist, to unpack how he:Took over a $300K legacy flower shopScaled it to nearly $10 million at one locationBuilt proprietary tech and supply chain advantagesCreated a franchise system that can double or triple revenue overnightIs transforming a fragmented $19B industry. This is not just a story about flowers.It’s about:Industry disruptionFranchise strategySystems thinkingBuilding a values-driven companyAnd scaling without losing purposeIf you’re an emerging franchise founder, this episode is packed with insight.Timestamps:[00:00:00] - Franchise Leadership: Why 1+1 Equals 3[00:01:00] - Leaving Corporate to Buy a Small Business[00:06:00] - Disrupting the $19B Floral Industry[00:09:00] - 1-800-Flowers & the Broken Commission Model[00:10:00] - Scaling a Flower Shop to $10M Revenue[00:16:00] - Franchise Model vs. Tech Licensing Strategy[00:21:30] - Acquisition Strategy: Triple Revenue Fast[00:33:00] - Building a High-Performance Franchise Culture[00:43:00] - Customer Experience: Sell Emotion, Not Flowers Connect with MichaelEmail: michael@frenchflorist.com Website: https://www.frenchflorist.com/Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
Transcribe →What’s the Best Franchise to Buy? Here’s the Real Answer.
Feb 2500:11:29Tap to summarizeAfter nearly 20 years in franchising — across fitness, beauty, and building and selling our own brand — I get asked one question more than almost anything else:“If you were going to buy a franchise today, which one would you choose?”The real answer?It depends on who you are.In this episode, I walk through how my wife Stephanie and I chose our first franchise in 2006, why we joined Anytime Fitness when it only had about 100 units, what attracted us to beauty franchising later, and the key questions you need to ask yourself before investing in any franchise opportunity.Choosing a franchise isn’t just about Item 19 earnings or brand recognition.It’s about fit, lifestyle, culture, and long-term alignment.If you’re considering leaving corporate, investing in a franchise, or starting a new chapter — this episode is for you. Franchising can absolutely change your life.It changed ours.But the magic wasn’t in picking “the hottest brand.” It was in choosing a system that fit who we were, what we valued, and how we wanted to grow.If you’re considering buying a franchise and want recommendations for solid professionals who can guide you through the process, feel free to reach out.No commissions. No sales pitch.Just clarity.Connect with Guy Coffey:LinkedIn: www.linkedin.com/in/guycoffeyWebsite: www.guycoffey.comInstagram: @guycoffeyYouTube: @guycoffey
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