Summary of "I Don't Work for Free Client Revisions — Here’s Why" | The Futur with Chris Do | Episode 363
Release Date: July 17, 2025
Host: Chris Do, CEO of The Futur
Introduction
In Episode 363 of The Futur Podcast, Chris Do delves deep into the challenging topic of managing client revisions and scope creep. This episode provides invaluable insights for creatives and business professionals on how to navigate project changes without compromising relationships or profitability.
Charging Appropriately for Services
Timestamp: [00:00]
Chris begins by addressing the common challenge of scope creep—when project requirements extend beyond the original agreement. He emphasizes the importance of charging appropriately to mitigate this issue.
"The number one thing I love to do, and I'm going to start with a power tip on this episode, is to charge appropriately."
— Chris Do [00:00]
By setting higher rates (typically 20-30% above competitors), Chris explains that it accounts for "unknown unknowns" and reduces the need to charge extra for minor changes. This upfront transparency helps prevent the constant nickel-and-diming that can erode client relationships.
Anticipating Client Expectations
Timestamp: [02:45]
Using the analogy of purchasing a BMW, Chris illustrates how unexpected add-ons can lead to client dissatisfaction. He argues that providing a clear, premium package reduces decision fatigue and fosters a sense of trust.
"No one wants a bare bones luxury vehicle. It doesn't even make sense. That's like an oxymoron, right?"
— Chris Do [03:30]
By anticipating client needs and offering comprehensive packages, professionals can align expectations and deliver a seamless experience.
Structuring Change Orders
Timestamp: [07:15]
Chris outlines a strategic approach to managing revisions:
- Define the Scope Clearly: Specify what the client will receive and outline project milestones.
- Limit the Number of Revisions: Clearly state the number of allowed changes (e.g., three rounds).
- Communicate Proactively: Inform clients as they approach their revision limit to avoid feeling trapped.
"Let them know where they are in the change process. Let them know that this is the last round and to try to consolidate all their feedback."
— Chris Do [14:20]
This method ensures that clients are aware of their allowances and the implications of additional changes, fostering a collaborative atmosphere.
The Pitfalls of Unmanaged Scope Creep
Timestamp: [12:00]
Chris warns against the emotional toll of endless revisions. Without clear boundaries, professionals may experience resentment and frustration, which can compromise the quality of work and the client relationship.
"You start to feel not good feelings of resentment, anger, frustration... it might affect how you do things."
— Chris Do [18:45]
He highlights the importance of maintaining professionalism and emotional resilience to prevent personal feelings from impacting business outcomes.
The Ultimate Hack: Premium Pricing
Timestamp: [21:10]
To entirely avoid the complications of frequent revisions, Chris reiterates the benefit of charging a premium. Higher rates can naturally filter clients who value quality and are less likely to demand incessant changes.
"The best hack of all is to do what I said at the very beginning. Charge premium price so you don't have to deal with this at all."
— Chris Do [23:00]
This strategy not only compensates for potential extra work but also attracts clients who appreciate and are willing to invest in premium services.
Conclusion
Chris Do's discussion in this episode provides a comprehensive framework for managing client revisions and avoiding scope creep. By setting clear expectations, limiting revisions, and pricing services appropriately, professionals can maintain healthy client relationships and ensure the sustainability of their businesses.
Key Takeaways
- Charge Premium Prices: Higher rates account for unforeseen changes and reduce the need for extra charges.
- Clear Scope Definition: Clearly outline what is included in the project to prevent misunderstandings.
- Limit Revisions: Set a reasonable number of allowed changes and communicate these limits early.
- Proactive Communication: Keep clients informed about their revision status to foster collaboration.
- Maintain Professionalism: Manage emotions to ensure quality work and positive client relationships.
For more insights and detailed discussions, visit The Futur Podcast.