In B2B commerce, the experience gap is real—and costly. Boston Scientific closed it with AI-powered intelligent search, transforming how customers and sales teams find products, answers, and information. In this episode, we explore how the medical device leader integrated Coveo’s AI relevance platform into SAP Commerce Cloud, unified search and chat into a single “intent box,” and achieved a 300% increase in online order revenue. From understanding buyer intent to aligning tech with strategy, discover how relevance and speed drive measurable growth.