In this encore episode of The Game Changing Attorney Podcast, Michael Mogill sits down with Sheila Heen, Harvard Law professor, co-founder of Triad Consulting, and bestselling co-author of Difficult Conversations and Thanks for the Feedback. With over 30 years at the Harvard Negotiation Project, Sheila has spent her career studying why conversations go sideways and what it actually takes to have them well. In this conversation, Michael and Sheila unpack the hidden structure of every difficult conversation, explore why feedback triggers our deepest identity fears, and reveal how the most effective leaders learn to hear what others can't bring themselves to say.