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Marta
Hey, everybody. Welcome back to another episode of the GaryVee audio experience. On today's episode, we're sharing Gary's keynote that he gave at the Elevate conference in copenhagen back in 2017. Gary dives right into a Q and A with this one and touches on.
Gary Vaynerchuk
Some really important questions, like why you.
Marta
Should have a personal brand, why it's so important to have empathy in the workplace, and so much more. Let's get right into it. Hello, Gary, how are you? I have been so excited being here. So I would really like to ask you what is your number one marketing advice? And I'm thinking about online marketing.
Gary Vaynerchuk
So whether it's online or offline, Marta, I would tell you that the thing that has been most interesting to me, coming from entrepreneurship or liquor store retail or the really entrepreneurial Silicon Valley startup world, to now being in the last seven years spending a lot of times working with the biggest brands in the world, global brands, I'm stunned that people are not consumer centric. I would tell you my number one marketing advice is to be empathetic. Everybody's so selfish when they market. They want the customer to do what they want them to do. Instead of the way I think about it, which is more counter punching, which is listen to what your customer's doing that you're trying to sell and market to, and formulate a marketing strategy around that. And so for me, the reason I today push Facebook so much is because at scale, whether in B2B or B2C, Facebook is underpriced attention that the masses are paying attention to. And if you become an amazing practitioner in the pictures, written words, audio and video of that medium, you win. So when people watch television or listen to radio or read magazines, they need to be good at that craft. My number one marketing advice is empathy. And then skill set around once you realize where they are. And to me, in November 2017, that is to become the disproportionate best Facebook marketer that you could be.
Marta
Thank you. Now, Hele Marie Bottrup, where are you? Do we have Hele?
Gary Vaynerchuk
Yeah, I'm here.
Marta
Yeah.
Gary Vaynerchuk
Perfect. How are you?
Marta
Hi, Gary, how are you? Good to see you today.
Gary Vaynerchuk
Great to see you.
Marta
So I am actually in the Facebook marketing business and sometimes my clients, they say something around, they don't want to market themselves too much, but sometimes people have this feeling that they don't want.
Gary Vaynerchuk
To be too much in other people's face. Yes.
Marta
Do you have advice for that situation?
Gary Vaynerchuk
I would tell you that you should not convince them of that. Because I'm so out there, people are always like, okay, should I build a personal brand for my business? Should I be in their feed five times a day, every day? I think the answer is not necessarily right. I think, to me, I think it's reverse engineering the individual. Now, if your business is selling yourself as a fitness instructor or a lawyer or a financial investor or a real estate agent, you're gonna wanna be out there, right? And if the question is more about the difference between alpha American DNA where you're out in front and other parts of the world where people are more reserved at some level, it's very difficult to make somebody do something they're not comfortable with. They'll never be good at it. I wanna remind everybody, some of the biggest companies in the world, you don't even know the name of the CEO, let alone what she or he looks like. So just because there's certain people taking advantage and others of the opportunity of building personal brand as a branding mechanism to build their business, it doesn't mean it's the only way to do it. And so I never try to convince people to build their personal brand or be out there more. I remind them that if they're good at it and enjoy it, is it incredibly owned and controllable IP that is unbelievably scalable. But I would tell you that I don't think this is a one size fits all situation and environment. And so I'm not overly passionate that everybody needs to build their personal brand, but there is significant upside, if you can. Cool.
Marta
Thank you so much for the enormous amount of content that you provide the regular people with. That's quite surprising.
Gary Vaynerchuk
Thank you.
Marta
And I have a question for you. How do you start to market a service that people currently don't see as something that they would benefit from?
Gary Vaynerchuk
First, you have to really wrap your hand around humility. My entire career has been around this question. When I first got into the wine business, I tried to make Americans drink Spanish wines, New Zealand wines, wines from obscure places in France like the Maturon and Languedoc. And because I saw that being my opportunity, I felt that I was a disproportionately good marketer and storyteller. That there was more arbitrage in me bringing these brands and these regions to the surface. As you can imagine, when, when I started talking about social media in 2007 and 8 and 9, as a lot of, you know, most companies still don't believe that social media is ROI positive. That is nine years later. And so the first thing I would tell you is too many people get frustrated when they're going into this kind of world if the market doesn't perceive the value of it. That means that you're making a bet that it's true and that over the next 24 to 48 months, they will. Because if it's longer than that, you'll be out of business by the time you are proven to be right. You know, it's not fun to be right and not get the benefits of being right because you were so dramatically early. Like, cool. I understand that, you know that VR is going to happen and virtual reality is going to happen. The problem is it's going to take 20 years before it's at the scale that may benefit for the way that people are building their businesses today. So I would first say humility, and then you need to go on a hardcore education pounding. How many people here have been following my content for more than five years? Raise your hands. So these 12, 15 people. I've been saying the same fucking shit for a decade, every day, for free, at scale more than any goddamn human being on the mobile device. And I still have to do it every day, all day, to everybody. And so it's enormous patience and empathy and make sure that your timing isn't too far ahead. And then finally, just continuously looking for underpriced attention because you won't be able to afford to tell your story in overpriced attention for too long if you're selling something people aren't ready for. And then you've got to really pound the value prop, right? I'm not into social media because I like technology and gadgets and I'm a technologist and I think it's fun or cool. I'm in it because I think attention is the number one asset if you want to build a business. And I look for where it's underpriced and overpriced. And when I speak to it, I speak it in business terms, which eventually get people to understand it in business terms, not because of the altruistic. It's nice to reply to somebody on Twitter. And so I would make sure that you're speaking the language of the individuals that you're trying to convert. And that's the framework you have to live in. And this model has the most upside, but also has the most graveyards.
Marta
Thank you. Then it's kine over here. Can we have a mic, Rana? Thank you. He's fast. Hi, Gary. Welcome to Denmark.
Gary Vaynerchuk
Thank you for having me.
Marta
Like, I guess A lot of other people in here. I am an entrepreneur with very small business.
Gary Vaynerchuk
I have three employees.
Marta
I'm in the creative business.
Gary Vaynerchuk
I'm a jeweler.
Marta
And that means that obviously I'm wearing.
Gary Vaynerchuk
A lot of hats, we call them. So my question is, given all the things that I need to do, what.
Marta
Percentage of time should I allocate for.
Gary Vaynerchuk
Marketing versus what else?
Marta
Versus everything. In my case, talking to customers, designing, creating jewelry, handling my employees, everything. Admin, decoration, you name it.
Gary Vaynerchuk
I mean, I think for how many people here are entrepreneurs? Amazing. So you have the audacity to want to live life on your terms. And so I need. Hold the mic. Let her hold it for a second, my friend. Thank you. One more time, hands in the air. We have the audacity to live life on our terms. The percentage of successful entrepreneurs, ones that can make a living and live their lives on their own back, not in a company structure, is quite low. The percentage of those that amass the kind of wealth that everybody thinks they're going to amass when they get into entrepreneurship is even smaller than that. The answer to your question, my friend, is all of it. All the time, Always, Forever.
Marta
Yay.
Gary Vaynerchuk
And so to that point, and that's collecting the energy in this room, I think we all understand you're in a boat. There's marketing, there's your employees, there's sales, there's the product. If the jewelry isn't good, who gives a shit? If the marketing's good, it's not right. There's all these things, and we're all in a boat. And here pops a hole, and you've got to go put your finger in it. And then there's one over here and your toe. And then finally it fixes. And good. And now two more over here. We are in the firefighter business. I am in constant anxiety. I have to be here for the next four hours when I get off. America has started today. My office is in motion. We're five, six hours ahead. There's a lot that's about to happen in my business in the next five hours. And this is fun. And. And I'm obsessed with the admiration. And I can't wait to take selfies and high fives and answer questions and give a great keynote. And I'm so excited to be in this amazing town and meet you guys. And it's fucking incredible. Yet the second it's over, from the high of. The high of people traveling hours or I changed their lives, I take my phone and I have 17 headaches. This person Quit and this client's mad and this didn't go well, and this is a problem and everything, always, forever. Because we have the audacity to want it in this way, which is the best way to have it for a human, if you're capable.
Marta
And let's find the capabilities to find the next question. Casper. Yeah. Hello, Gary.
Gary Vaynerchuk
Hello, my man.
Marta
I do watch what you do and not what you say. I like it, but still, I have a question. I have a lifestyle brand and a DJ collective. So I'm a dj. I'm playing after hours today. So my question is my own, like, DJ promotion or for me to.
Gary Vaynerchuk
Yeah, I would probably do it. If there's nothing that stands out to. Why not do anything under your name? I would do it under your name. Because personal will always over index versus a logo. And. And I think that we are now in the day and age where people are okay with understanding people are complete people and have multiple things going on. I remember the early days of this. People would have, like, a very different life on Facebook than they had on LinkedIn, you know, and I would always laugh because they thought they were tricking somebody. Like, we all know. You know, it's funny, now that I'm a parent, my daughter is doing a lot of things that I did. And at 8, I thought it worked. Now I just realized my mom was letting me do it and laughing at me. And that's how I think about why it's okay to mix personal and professional. You're not tricking anybody that you're so professional with a nice picture with a tie on LinkedIn while you're throwing up on Instagram. So I think we should just embrace it. And so I think the personal part will always over index over a logo.
Marta
All right, now it's time for Jesper. Yep, over here.
Gary Vaynerchuk
Hey, Gary, how are you?
Marta
I'm good. So I have a micro question.
Gary Vaynerchuk
You don't want to stand up?
Marta
I can stand up if you respect.
Gary Vaynerchuk
Let's clap it up for him.
Marta
So I have a micro question. What kind of content should the world's leading VR physical therapy company be putting out on social media?
Gary Vaynerchuk
First of all, Jesper, you need to be putting out content that makes people understand what the fuck that means. Right? Makes sense. And I'm making a joke, but, you know, that's exactly like. That's similar to two questions ago. Your job right now is to get people to even understand what that is. I mean, you know, this is a room that has a chance of understanding what that means. The 99% of normals have no idea what you're talking about. I think a lot of us that are fortunate enough to understand the cutting edge of marketing or technology have one certain language. But then there's the rest of the world, the ones we're trying to sell to, the ones that don't overthink their copy on an Instagram photo like the normals. And so for the Normals and even for this group, we've got to really wrap our head around what VR physical therapy is. I think we can theoretically understand, but I think the first thing is you have to put out content to make us even comfortable that it's not a janky experience. Because I think the ones that understand it understand it's got to ways to go technology wise. There's a lot of things that are there. And so I would just over educate, I think. You know, I don't know if you follow me, but when I talk about documenting versus creating.
Marta
Yeah, we're doing that. Been blogging for like the last year.
Gary Vaynerchuk
Everything we've done huge. And so then you've got to figure out if you're doing that, you're three fourths of the way there. Now you gotta figure out two core things. Is it interesting and do you know how to distribute it?
Marta
Yeah, number two is down. But one is like you're talking about is the education thing. That's maybe we're doing the storytelling but like more explainer videos or where we.
Gary Vaynerchuk
At, you know, I think again it's a lot of these similar answers, like you need to make entertainment content and informational content, you're going to need them both in a business like this. And so I would just keep, you know, creating at scale. It's just imperative. And, and then I would also think a lot about influencers. You know, I mean if you've got good tracking on what's going on on Instagram or other platforms and you get the luxury of having somebody maybe tear an ACL or something of that nature and you can get an influencer to go through rehab with you. I think there could be an incredible narrative there that can bring disproportionate awareness to your product.
Marta
Yeah, makes sense.
Gary Vaynerchuk
Cool, you got it.
Marta
Now it's time for Stojan. Oh, over here.
Gary Vaynerchuk
He's up there.
Marta
Hey Gary, how are you? Very good, good. First of all, thank you so much for I follow you from 2014.
Gary Vaynerchuk
Thank you.
Marta
I had a video with u99 talking about different contexts and channels. So my question is. Actually had a couple of questions. I'M a speaker and I'm a consultant in productivity and time management and I do it for a year. My background is from movie producing and since the new thing, I'm sort of a one man army. As many people, I guess. And it's really hard sometimes with allocating the time because I'm focused primarily on content, on delivering to customers and to sales directly, like reaching out to customers. But I'm also super curious about influencers and I never done it before, but I was just wondering if it will make any sense to allocate time where I'm at right now with spending some of my time on influencers marketing, trying to reach out to people on Instagram or maybe LinkedIn, even better. So I just wanted to hear, what's your thoughts about that?
Gary Vaynerchuk
Well, I think look again at the youth that you're at, at the ambition that you have. You know, I'm always, you know, one thing that always scares me about my narrative is people always ask me how much do I sleep? Or am I an advocate of not sleeping? Because I'm not. I think people should sleep 6, 7, 8 hours depending on your body. I'm a huge advocate on what the fuck are you doing the other 18 hours, right? And so when I hear your question, the answer is, of course you should, you know, you should, you know, you should test. Everybody here should spend meaningful amounts of time testing everything. Everything. You know, that's what you're supposed to be doing because you don't know the answer for your specific nuance. If LinkedIn or a podcast or influencer marketing or you don't know if that's going to be the turning point. And what you're doing is you're doing too many things. People are keeping their time precious when it's their biggest asset. People are not reinvesting money back into their business because they want to buy dumb shit. People are not trying things because if they fail, they worry about what other people think about that failure. And so we're all, you know, the answer is yes to everything. Literally, fuck it. I'm like, yes. And I can leave and go fucking fly to LA right now. Because the next three hours is yes, it is, it's yes. So of course you should, like, what are you doing for 18 hours a day? Find an hour and do it for an hour every day to get to the answer. And then also understand that the first ten times you do it, it might not be right. Because it's like I always talk about the ROI. People are like, what's the ROI of influencers or VR or the ROI of those 10 hours reaching out to influencers. The ROI of a basketball is very different to people. To me, it's nothing. To LeBron James, it's a billion dollars. So all this stuff works. It's. Are you good at it? Is a whole nother question. So it's not just the ROI of trying it. Then you gotta get good at it. Nothing you're good at right now. You were so great at the first time you tried it. So of course, man, like everything that's happening, you need to figure out how it works for your business. B2B, B2C personal brand. The question is, what are you doing with your time? You know, and so that's why I get mad at people who want to be an entrepreneur and watch four hours of Netflix a weekend or. And by the way, people need escapism. You need to check out, you need to rest. You have to be in a mental place. But the scrutiny that we have to put on our time as young entrepreneurs, it's just time or money. Talent is the variable that sits in grip. But the assets that you're sitting with in the beginning are time and then you mass money and then you can use the money to save time and you're just going back and forth. And everybody wants these big dreams and they're not willing to work at the level they need to when that's the advantage they have. So, fuck yes, you should.
Marta
I just want to wrap it up. And that's the biggest inspiration I got from you since 2014, just to cut off the crop and just fucking work. So thank you so much.
Gary Vaynerchuk
You're welcome. And I just want to say one thing. If that's your ambition, you can work 10 hours a week. If you're happy, I'm happy. But don't go running around saying you're going to build a $17 million business and think you're going to do that on 25 hours a week. That person doesn't exist. Anybody you know who's built something meaningful has worked for it. I know people have inherited money, but they're not the one that built it. Anybody you know that built something, put in the work. There's just no shortcut. It's like working out. You can't think about push ups. Good.
Marta
Thank you. And before we take the next question, you can begin to wonder if you want to ask Gary something, because we got a few more questions prepared, but then it's up to you, the audience.
Gary Vaynerchuk
Awesome.
Marta
So, yeah, in a while, we'll set you free. Jonas, over here.
Gary Vaynerchuk
How are you, Jonas?
Marta
Oh, shit. I can't believe I'm talking to you, man.
Gary Vaynerchuk
Don't worry, brother. It's gonna be okay.
Marta
All right, so my question is, in a very, very early stage of the startup, my first startup, and on a very, very tight budget, the first thing to focus on the most important thing and how to.
Gary Vaynerchuk
There's so much, brother. So.
Marta
Yeah, but it's overwhelming. That's why I'm asking you.
Gary Vaynerchuk
I mean, I think a lot of what I just talked about is true. The biggest advantage you have right now is, is your time. It's your number one asset. You're young, you should have plenty of energy. You're hungry, you're ambitious, Great. You need to work every goddamn minute you can. It's the single biggest thing you've got. The other thing is you need to figure out how to get leverage. Right? So you need to figure out, what does that mean? So what's the. What's the business?
Marta
Right now it's a webshop selling posters.
Gary Vaynerchuk
It's a what, brother?
Marta
A webshop selling posters.
Gary Vaynerchuk
A webshop selling posters.
Marta
Yeah. Yeah.
Gary Vaynerchuk
So your webshop that. When you say posters. Physical.
Marta
Yeah.
Gary Vaynerchuk
Okay, so you're trying to sell them to people.
Marta
Yeah.
Gary Vaynerchuk
And how much does it cost you to make them?
Marta
10 bucks. Right now it's in very small pieces, like in package.
Gary Vaynerchuk
So. One thing that I'm a huge fan of in the beginning is doing a lot of work for free. And people get very mad at me for this advice. I don't know why, because they debate me in theory instead of actually ever living a business. One of the things that you're looking for is awareness. You need to let people know you exist. One of the great ways to do that is to do free work for people that have awareness. You're giving them work, they're giving you awareness. So I would have a hardcore strategy in the market that you're trying to fulfill to do free work and reach out to the companies or individuals and say, I want to do this for you for free because I like your work. This is the kind of work we do. Would you like it? And by the way, I have a thousand people a day offer me free, and I don't take them up on it because the value exchange of the time is not worth it. So just because you even offer it for free doesn't mean they'll take you up on it. But the number one thing I would do first, if I was your partner, I Was like, cool, let's get side jobs, let's sell shit, let's do something else to mass dollars. Let's borrow money, let's rent money, let's raise capital, or let's take our money that we have together to do as much free work for the biggest celebrity, the biggest athlete, the biggest business, the coolest thing, the coolest festival, the coolest brand free. As long as we're getting awareness out of it, to build our brand to then create deal flow.
Marta
All right. You think that's possible too? With a very tight budget. You're meaning that I have to wait free for them or then I have to provide some of my products for them for free?
Gary Vaynerchuk
Both free and free. Which could mean that you may have to get a side job at night or borrow money, or have a separate business altogether or do services for other people at low costs. What? I get surprised that people don't understand. What are the alternatives? Like, why are you asking me this question? You're asking because you don't have the answer right now. Because there's not that many alternatives when you don't have a lot of money and nobody knows what the fuck your product is.
Marta
Yeah, exactly.
Gary Vaynerchuk
Right. So entrepreneurship is super fun and cool on Instagram, but in real life it sucks shit. So doing shit for free is not fun. Go ahead.
Marta
I'm just saying that I have a part time job right now. So you just.
Gary Vaynerchuk
That's good.
Marta
Yeah. And I'm working on this after hours.
Gary Vaynerchuk
Great. So you know, the money, you just.
Marta
Want me to use all the money for the business, right?
Gary Vaynerchuk
Yes. So don't buy another thing. No more. Nice jacket.
Marta
That was for my mom, so respect.
Gary Vaynerchuk
That's good. That's good. Yeah. I think a small company that makes posters, number one arbitrage is to make posters for free for things that will give them awareness when people are like, who made that poster? If your brand's there, things of that nature, that is your number one move you can do when you're tiny. And so you just need to be able to afford that. Including selling the nice jacket that your mom gave you. I mean.
Marta
Thank you, man.
Gary Vaynerchuk
You're welcome.
Marta
Okay, Miguel.
Gary Vaynerchuk
But you know, but you know what, Real quick, because it's a funny moment. It's just very true. Like, like there's a reason immigrants over index in success. That's the kind of shit they do. They don't buy anything. They live in a place that has a shitty house for seven years and save every dollar even though they could have moved out two years earlier or four years earlier. Non entrepreneurs, as soon as they get a little money, buy dumb shit instead of putting it back into their business. And so it seems like a funny joke, but when you have no options, you have no options. It's not miraculously going to happen. And everybody got tricked because of venture capital funding, and everybody thinks they're going to write a business plan on paper and go out and find some miraculous vc. And then they complain. Well, in Denmark and Norway, they don't have good VCs, but Silicon Valley. Silicon Valley is a fucking bitch too. They'll take the meeting, but they're not going to give you money either. And so we need to be smart and more practical. That's real life.
Marta
Thank you.
Gary Vaynerchuk
You're welcome.
Marta
Okay, Miguel, where are you? Down here.
Gary Vaynerchuk
Can we get a micro smack in the middle?
Marta
Yeah.
Gary Vaynerchuk
Hey, Miguel.
Marta
Oh, my God. Gary V is in the house and I'm about to ask a question.
Gary Vaynerchuk
Yes, you are.
Marta
Okay. Hi, Gary. How are you? Very good. If you're about to open a train park in Copenhagen in around four months, how would you approach the marketing? Until the opening and after.
Gary Vaynerchuk
Okay, let's start with the four months. Is that an arbitrary thing or is that 100% locked in? Like, why four months?
Marta
I had a meeting with the owner, the boss, yesterday, and he wants me to run it, but he wanted to the marketing. And I asked him, what would you do? Facebook ads and Google Ads. And that's it.
Gary Vaynerchuk
That's what you asked him?
Marta
Yes. He would do the marketing with Facebook ads and Google Ads.
Gary Vaynerchuk
And that's what he wants to do.
Marta
That's it. Okay, and what would you do?
Gary Vaynerchuk
I'm very high on that. You know, I kind of did a little bit of homework on like, the attention arbitrage in Copenhagen before I got here. I think that's cool. I would just add influencer marketing on top of that. I think there's a lot of Instagram, Snapchat, Facebook personalities that I think can bring disproportionate attention to this and are underpriced. It's incredible to me that there's a lot of individuals in the Copenhagen metro area and suburbs that you could invite for free that even have 719 fans or 3,000 fans on some of these platforms, that the ROI of you giving it to them for free for the photo is worth it for you from a business standpoint. So I would say those three. And then, look, it's very abstract to say you're going to do Facebook and Google really understanding the content that you need to make in a Facebook environment is incredibly important. So, you know, you can waste $10,000 on Facebook in a month very quickly if you don't know what you're doing. And so just make sure that you guys have a deep understanding on the kind of content that will convert. Are you trying to. And then also the four months before and the four months after and the four months before, I would drive them to a landing page that has a Google form that fills out so that you can use that data to remarket when you open. Then after the fact, you're driving them to a place where frictionless conversion to the tickets or the packages that you're selling.
Marta
What about something like make people, you know, the journey. Now we're here, now they are manufacturing the trampoline parks in Hanover.
Gary Vaynerchuk
You know, this is the thing similar to the VR physical service. This is the thing that I want to make sure everybody understands because a lot of you are paying attention to what I'm doing. And I'm a believer. I'm a believer in the documenting the journey instead of creating. I just want to remind everybody that there are millions of documentaries made every year, but only 13 of them are things that people want to watch. So, yes, I believe it. But can you and can he and can others make a great documentary on the journey that makes people really want to watch and fall in love with the characters you and that is a real challenge. But if you can do it, yes, I'm super interested in it. And I want to remind everybody that's now thinking about this first time they're hearing it. There's so much young talent out there that just want to get their, you know, their first work out there as a videographer or as a post editor. I believe that everybody here can hire two to three incredible creative interns. Pay them very little, but their ROI is the work and they get a body of work. And that's an incredible opportunity for both parties. We've never had people that have been editing on YouTube since they were 6 years old and are now 17 are producing this kind of quality post production that is not the world we grew up in. And so I think, yes, and keep in mind that you might be able to grab the extra hands even for poster, you know, like the fact that you can get somebody to work for free because for her, the documentation output is a project she can point to if she chooses to take that risk because she has the same mindset as you to work for free. I think there's a lot of creators out there that are looking for opportunities, minimum wage free. And obviously there's laws and you'll have to navigate the reality of what you can do. But very low cost, high quality creators are in the system right now. Another thing for you to think about, look for sure if you could make a vlog of the road leading up to this. But I'm telling you right now, brother, it's hard to get people to get really excited and watch. So I don't want you to disproportionately put too much energy into it or be thoughtful and go all in for six to eight weeks. And if you don't, you know, you've got to be smart about that. Can't be ideological about documenting versus creating. Can't be ideological about anything. You know, theory's only as good as the execution that creates the result that you want. Things that I believe in change by the minute if I don't like the way the cadence of the attention or, or the platforms are evolving. So my religion is never what I talked about last week or last year. My religion is what's happening right this minute in the creative and distribution opportunity of communications to create. The donation, the voting for my candidate, the opening of my trampoline park. I worry that people that follow me think that these things are set in stone. Cause they've not been carefully watching the last 10 years where I will change my point of view on anything other than if I think your attention is in a place that's underpriced. That's where I want to be.
Marta
Okay, Thanks a lot.
Gary Vaynerchuk
You got it.
Marta
Now for Maria Irene. Where are you? Here. Can we get a mic runner down here?
Gary Vaynerchuk
Right here?
Marta
Yeah, Perfect. Hi.
Gary Vaynerchuk
Hi.
Marta
I'd like to ask you what the one thing that you make sure to do every day to keep strengthening your.
Gary Vaynerchuk
Online performance is to deploy gratitude that the seven people I love the most are healthy. Okay. That's the real answer. That I'm not sure if it brings anybody any value or maybe it brings a lot of people a lot of value. That's the truth. Like none of this works unless I'm in the right. You know, grateful, passionate, excited about it standpoint. Because all this shit is hard. And so for me, all of this is mindset. There's no tactic. There's no double checking the copy on my Facebook post. There's no updating the picture on Instagram. There's no looking at all the replies on Twitter. All of that is so secondary to am I in a good place to do the amount of Work that is required to do more, more, more, more, more. Yes, yes, yes, yes, yes. It's why I'm so fearful right now about entrepreneurship, because I think a lot of people are doing it because it's cool or it seems cool and it's so hard and so lonely and exposes you so much that I want people in the right mindset. So there's no tactic I do every day other than consume and listen. I read my email, I look at the replies on Twitter. I read all the replies from the night before on Instagram, from my pictures. I'm very qualitative. I don't care how many likes or shares. I don't care as much about the data. I understand it, I see it. But I'm spending a lot more time on the gray, the vibes that I get from the comments and engagement of the community to give me an indicator of what's working and what's not working. Like a performer that does. It's kind of why I'm a good public speaker. I'm right now creating context on what you guys are interested in.
Marta
And.
Gary Vaynerchuk
And it's already formulating my keynote that's going to come in an hour based on this Q and A session. That's good. That's what makes me good at what I do. I do that with my creative, with my businesses, to be very frank, with my whole fucking life.
Marta
Thank you.
Gary Vaynerchuk
You're welcome.
Marta
Maria, Lucia, where are you? Hi, Gary. I'm here.
Gary Vaynerchuk
Hi.
Marta
Thank you for visiting Copenhagen.
Gary Vaynerchuk
Thanks for having me.
Marta
So when we talk about success, like in general, what do you define as your absolutely personal success?
Gary Vaynerchuk
That's interesting. You know, for me, I don't think about my absolute personal success, success in the micro or the short term. I think about my ultimate personal success in the long term. So somewhere in about 15 to 20 years when I have a tremendous read on who my two children are as human beings, that will be a very big judgment day for me on my personal success in 25 years. When an intern named Kathy that starts today is running a huge business and she learned at VaynerMedia the right things to do to build a huge business. That will be my personal success. Right now I'm living out Sasha and Tamara's personal success. Right now I'm a byproduct of my parenting and my upbringing and my nuances. My personal success has a little bit more to go and I think that's how I think about it. And as long as I am daily acting on that long term legacy, North Star and that everything that comes out of my mouth and everything that I do spends disproportionate amount of time on how the rest of my family and my employees are affected by it and what it sets up for them. That's basically how I think about. I live my life only. Only based on what people are saying behind my back. Right. You know, it's interesting, right? I mean, it's basically my framework. You know, people are always like, man, he's so nice. I'm nice because when I stop to take one more selfie and say hello and look you in the face and listen to your question, that's what you're going to say about me when I'm gone. And so success for me is not in the short term. It's just, you know, to me, playing the game is success. Waking up in the morning is successful. Being able to be who I am is success. That's what I love about entrepreneurship. You're in control, but the absolute personal, you know, judgment is a long, long way away. You know, it's very interesting for me. I apologize. It's very interesting for me right now what's happening in the world that people are getting exposed. Whole lot of people are being taken down. And I love that. I love it. Because the truth should be undefeated. I don't. I don't. You know, I like that. I like when merit wins, when the truth wins. And so for some of us that are living our lives that way, this is very exciting times.
Marta
Thank you.
Gary Vaynerchuk
You're welcome.
Marta
Daniel. Yep. Hey, Gary.
Gary Vaynerchuk
How are you? Daniel?
Marta
Good. I've been watching your Q and A, Ask every and try to make my own version of it and what's it called? SAP Integration. Q and A. So it's quite technical. And that's my challenge here about how do I both make it. Well, technical. How do we present these things and as we talked about, or you talked about earlier here, about make it a bit more entertaining.
Gary Vaynerchuk
If you're gonna make a documentary which comes across as a film, there's gotta be an entertainment value. Because the structure of a film or documentary is escapism. We're there to get caught up in the story so we don't have to think about the real world. That's why we like music, sports, and film. When you're doing something technical, you're in the utility education business. It does not have to be entertaining.
Marta
Okay.
Gary Vaynerchuk
You don't come across as the most entertaining dude I've ever seen.
Marta
Thanks.
Gary Vaynerchuk
Like I'm being frank. Guess what, though? Guess what? And I'm not razzing or making a joke. I need you to understand why this is important. If you fucking know your craft and you know what the fuck you're talking about, it's not gonna matter how fucking charismatic or funny you are. You will win on your merit. You just might need to be extremely patient. Because when there's small niches, it takes time to hit any critical mass. Cause usually there is no critical mass. And the way you surround your team with people that don't understand is you find people that do understand. Okay. You know, there's.
Marta
So that would be the intern or whatever.
Gary Vaynerchuk
That's right. When I built Wine Library for people that worked on the floor that knew about wine, they needed to know about wine. Like, you know, there was plenty of people that I saw and I'm like, oh, she's an amazing salesperson. But then when I asked her about chatting with the pop, if she didn't know what it was, that wasn't going to cut it. Because the business I was in was you expected to walk in the store and you had questions and you needed answers and it was important. So I don't think you should run away into the entertainment. I think you should triple down into technical utility and knowledge. Cause that wins too.
Marta
Okay.
Gary Vaynerchuk
You know, it may not get you millions of followers on Instagram, but that's not what you're trying to achieve. You're trying to achieve what you're trying to achieve. And so I think that that's great. And I would triple down on the depth, not the width.
Marta
Okay, so just more technical content.
Gary Vaynerchuk
And then remember, audio, written video. Have you had to take a step back yet? And be self aware about which platform you're best at communicating is very important. And then understanding going forward, just like. Yes, yes, yes, all of them. All of you are going to have to produce content in written, audio and video form to be relevant in the noise that is coming in 2022. Because you have to let the consumer pick which medium is best for them. And you have to be everywhere to really win. I mean, you can't be everywhere right away. I get it. But you have to wrap your head around that. And as for me, somebody who could not put three sentences together that make any cohesive sense, I needed to hire a ghostwriter who is listening right now to this video and transcribing it, and then is going to call me and ask me five more questions and I'm gonna answer them. And that's how I make my LinkedIn and Medium posts. And at first, I couldn't afford that, so I had to give up on writing and I had to wait. And so, like, we all go through these journeys, but these are, you know, you've gotta really give thought to the mediums too. You could have a very successful super niche podcast where you're just talking this stuff out. And the 1800 people you're trying to reach, 700 of them listen to the podcast. You, you will win if that's how narrow your world is.
Marta
True. Thanks.
Gary Vaynerchuk
You're welcome.
Marta
And now it's your turn. So do we have the first up? Yeah. Yeah, Pick me, pick me. Yeah. Hi, how you doing? Simon Sweden.
Gary Vaynerchuk
How are you?
Marta
So I actually don't have a question for you. I've been following you a couple of years. You've given me so many ideas and thought awakenings that I thought, man, I owe you big time. But there's no way I can pay you back at the moment. So I thought I'll give you something that might bring you a little bit of joy. And I know you're back into wine quite a bit now, but I just realized that you're drinking a lot of white wine. I am, but still. So I'm bringing with me a Pierre Long Chateauneu Le Pape.
Gary Vaynerchuk
Very nice.
Marta
From 2011. I hope you like it. It's what I can give you, just a way of saying, thank you, man. Please give him a hand.
Gary Vaynerchuk
Your pleasure. Thank you. Thank you so much. You know what's amazing about life? The fact that I was just giving. Giving an analogy of wine store knowledge and of all the wines in the world that I used Chateauneuff the pop, as the example, which is pretty esoteric. And for that to be the wine, that's when I'm always like, the universe is looking at me and saying, keep going. You know, it's interesting.
Marta
Now we have one more over here. Casper, behind you. Yeah, thank you.
Gary Vaynerchuk
How are you?
Marta
Hi, Gary.
Gary Vaynerchuk
Guys, real quick, just so you know, between the other Q and A and the keynote and the fact that we're covering so much, I've made a new decision. I'm going to answer every single person's question in this conference, so you better get way more extroverted and start raising your hands, because I'm going to systematically pick on you over the next three hours. Go ahead.
Marta
Hi, Gary, how are you? My name is Vasily. I've been watching your content for more than a year. Actually saw your life in Bucharest in brand minds, if you remember that. I sure did. Also possibility to Ask you a question there and just want to say, you know, thank you so much for everything you've been done. And in Bucharest I asked the qu. I shared my success as well as an entrepreneur where I was successfully building e commerce store with influencer marketing through DMing100, 200 people and also my journey on the fiverr.com platform. And so, you know, interesting fact that after that I saw the keynote you posted and it brought so much attention to my Fiverr profile. Started getting a lot of, you know, contacts. So I just want to say, you know, thank you so much for this. It was an incredible amount of opportunity and from this, you know, freelancing, I was able to build a as a social media marketing agency on Fiverr. And my question to you is I started to work on my personal branding and I got invited to some conferences, business conference to speak and I want to ask you if I continue, if I start, continue to expand personal branding would help me get bigger clients with bigger companies or would it also just bring audience to you? You have a large audience following you. So what do you have opinion on that? Working personal brand to both are going to happen. Okay, thank you.
Gary Vaynerchuk
That's my opinion, Vasily. Like both will happen, right? And so what will happen is you'll get bigger clients because what you're doing is building brand. I love when people get cynical about personal brand because I know there's cynicism around it. If you don't like the word personal brand, let's call it something else. Reputation. Yes. If you have a bigger reputation, things will happen, right? What will happen is on the personal brand side, fans or audience, not clients. What will happen is opportunity. You know, every single investment I made that made me tens of millions of dollars were built on the back of a personal brand. It built me opportunities, it created meetings for me. It's how I got to places. Of course reputation matters. It's always mattered. People are now trying to comprehend what's happening here because it's become bigger than the mainstream media. Everybody here can be as big as they want to be on merit and skill. And that's incredible because there used to be gateway and gatekeepers. Right? So yeah, both will happen. And then you'll decide what you want to do. I could easily make $30 million a year. Being Gary V. I choose not to because I still want to be a businessman. And that's why I have an 800 person agency. And that's why I'm gonna have 18 fires when I get off stage. Cause I wanna build Businesses. I don't wanna be just a personal brand. But that doesn't mean that's wrong. And there's a lot of people who do that. And if that's what you wanna do, the more awareness you have, you will be given something called options. And let me promise you something, options are good.
Marta
Yeah. Thank you, Gary. And you know, I wanted to ask you as well for you know, Fiverr platform. Do you what are your thoughts on that? Like if we're expanding our services, we're getting a lot of requests, we're like top rate seller, you know, in the top category for social media marketing. So what are your thoughts on expanding that going fields like production, doing production, video maybe you know, building like a brand.
Gary Vaynerchuk
I think you should use it as a gateway drug to bigger scopes.
Marta
Okay, thanks Ger. And last question, sorry for that but is there any chance possibility to have 10, 15 minute talk to you one on one at some point maybe in your future conferences like in Stockholm or maybe it could be just FaceTime or anything like that.
Gary Vaynerchuk
Maybe in the back half of 18 because I'm fighting for every minute right now. But if you send me an email and say I'm the Fiverr guy who asked 47 different questions, I'll see that and we'll set something up. Up.
Marta
Thank you so much, Gary. Thank you. Thank you so much.
Gary Vaynerchuk
There's people now, there's people everywhere. Great, we've broken the ceiling. Who's next?
Marta
Yeah, in the back.
Gary Vaynerchuk
Hi.
Marta
Hi. Hi Gary. Hi Christina.
Gary Vaynerchuk
Christina, how are you?
Marta
Thank you. Thank you for being here. I didn't know you at all until few days ago and I don't think I ever learned to pronounce your last name. But the only thing I know about you is I watch one single of your videos and in that one you were talking about one is better than zero.
Gary Vaynerchuk
Yes.
Marta
If you can get your message across to one person, it's better than to zero. And that was at a time when I was really dying to make videos. But I really didn't dare to put myself out there because of failure of what people may think. So I did this one video and there was one people watching and she became my client straight away. So I just wanted to say that.
Gary Vaynerchuk
That'S awesome.
Marta
And the question very briefly is like you know all the sales funnel thing with the email marketing and having a lead magnet and your landing page and building up your subscriber list, I see a trend that people are starting to scrap their email lists and creating Facebook groups instead. So have the potential Clients into a Facebook group because that's more interactive. You can do lives and Q and A and sharings and life coaching and stuff like that. So I just wanted to hear your thoughts about that, because right now I don't know where to focus my energies in my limited time.
Gary Vaynerchuk
Both.
Marta
Yeah.
Gary Vaynerchuk
Yeah. You know, like both. Let's talk it out. Here's why it's important. Remember, watch what I'm. You know, you haven't seen as much of my content. A big thing I say is watch what I'm doing, not what I'm saying. If you go to GaryVaynerchuk.com right now, I want your fucking email. I don't talk about email the way I did in 1996. 7, 8, 9. Because I think it's established. I think we all understand what email is, its potential. I used to have. How many people here do email marketing or have. In 1997, I had an email newsletter of 200,000 people for wine that had 91% open rates, underpriced attention. This isn't new for me. I'm just figuring out how to articulate what I've been doing for the last 20 years. That's how I built a $3 million business to a $60 million business in five and a half years that had no money making all the right decisions. So here's why. Yes. What happens if Facebook groups organic reach, they decide that that's a new place, they need to monetize, and they kill it. And now you can't reach those people. You have to have both. You never want to be at the mercy of a platform, and you need to always have insurance policies. But people pick one or the other. The new wave says, yes, Facebook, and they're right. There's more attention there. Email is spam. Nobody's reading their email. It's not converting the same way. Right. The old guard says, I'm not gonna trust Facebook. You know when Facebook's news feed started lowering organic. Five years ago, Four years ago. They're like, aha. Told you, sucker. The answer's both yes and yes as I heard somebody whisper again, right? So again, I need everybody here. If I leave with anything. And this is not drock will tell you this is not something that I've been pushing very hard. Audacity. You have audacity. Who the fuck do you think you are? Who the fuck do I think I am? If you want to live that life, that you're a fucking coach and people should pay you for the shit that's coming out of your head. You better fucking do both.
Marta
That's pretty clear.
Gary Vaynerchuk
I'm saying this because I want to pressure you. Just like, clearly when you saw that video that clicked for you, you can't put yourself. I never put myself in a vulnerable spot. And just relying on Facebook is a vulnerable spot, but it's where the attention is. So I hedge it with having email and SMS and my website and my podcast and, and, and, and, and, and, And I'm Busy, you know, four offices, $200 million in revenue in VaynerX. Right? Like two young kids, like, fucking in Copenhagen. Like a fucking. You know, like. And so if I'm doing now, my ambitions may be greater, but I'm still not gonna let you be in a vulnerable spot where you wake up one day and a platform makes a change, and you're like, what happened? People are going out of business when they only rely on SEO or just email or. Or just direct mail or just Facebook or just Twitter. I wish Twitter stayed number one. I was one of the first people to have a million followers. It was great. It's how a lot of you first heard about me. That was my first coming out moment. I loved it. I didn't want it to change. I won. You know how I won? By spending 15 hours a day replying to people on Twitter for three and a half years. Do you know what that feels like when you wake up in the morning and you realize Twitter's starting to lose its attention? Do you know what I did? I took the punch in the mouth, I spit my tooth out, and I started building Instagram and Facebook. I had no choice. So, yes, it's harder, it's more work, but the alternative is ugly. You want to go work at a bank.
Marta
Thank you. And unfortunately, now I'm the showstopper.
Gary Vaynerchuk
Okay.
Marta
That's my part of this, I think.
Gary Vaynerchuk
I think we're going away and coming back, right?
Marta
Yeah.
Gary Vaynerchuk
I think you guys need to decide. And maybe with you guys is if that when I come back for the hour, for the keynote, you know, how much do we want to continue the Q and A at scale? Because so much of what I talk about is online to watch. I'll let you guys decide. I'm thrilled to talk. I love to hear myself talk. But I'm thrilled and feel like there's a lot sitting. I can feel it in the Q and A part. So you guys decide. You guys decide. But thank you so much.
Marta
Oh, you can't leave yet because I have saved, actually, a very great question till the last so before I let you go have a break, Casper has a question.
Gary Vaynerchuk
Great.
Marta
I just want to ask you, Gary, let's say there's this guy who has spent a year to plan something. Plan an event.
Gary Vaynerchuk
Yes.
Marta
He spent all his money.
Gary Vaynerchuk
Yes.
Marta
And he feels that he has it down. It's going and it's going to be great. And then the day before the event, something happens. The email that's supposed to go out with the last crucial information, it goes haywire. All of a sudden we have a guy who has received 600 emails from the organizer of this event. Sounds like a terrible situation, right?
Gary Vaynerchuk
Yeah. Poor guy.
Marta
Exactly. Can you give an example of how you sometimes turn something bad into something positive?
Gary Vaynerchuk
I had something like this happen.
Marta
I don't know.
Gary Vaynerchuk
No, no. Not how did something like this happen? I had something like this happen. I also had an email From Wine Library 9 years ago Go out instead of once like 87 times which made 11% of the list unsubscribe, get reported to Google, blah blah, blah blah. And it was probably one of the best things that ever happened to me because what I did was in that scenario to try to parallel to this make pretend guy and what he should do. I went on my merry. I put things in motion to get us back to whitelisted, get the data on what happened. I had to still run the store because it was busy. We had to get packages out. But when that was done two days later, if I recall, on the weekend, I sat down and I called and emailed every single person that was affected for the next 31 days. Three hours here, eight hours there. Sounds like this guy is lucky it wasn't 11,000 people, which makes me think it's going to be a piece of cake to personally call. Look, look, this is super interesting. I don't know if I wrote this in the thank you Economy, which was a book I wrote, but I definitely have said this publicly. I believe that we expect things to happen that we actually don't judge that much on the bad thing. We judge on the thing you do next. So much so that I have at times thought about doing something slightly wrong. Nothing crazy, just because I thought the apology would be ROI positive to the entire event. So I think something amazingly good just happened. Let's see. We will.
Marta
Well, you'll get your chance later because Gary will be back and we will of course talk about what will happen. I think one thing that we already thought about was that we would very much like these questions and we would like to make them as interesting for everyone as possible. So we will make a small stand out here. There's a small elevate stand out here. And if you feel like you want to ask a question, you're more than welcome to come and deliver your question. And we'll do a little bit of screening before, so we make sure that it's relevant to everyone here.
Gary Vaynerchuk
I would also say, if I may, since we're just shooting this shit up here, as somebody who's obsessed with Q and A, so much so that the reason I wrote the AskGaryVee book was I was hoping it would be so successful that every keynote I would give for the rest of my life would just be Q and A. And it's because it's very interesting. And we just had a bunch of people randomly ask. And I think as an organizer, there's so much. You actually make me very happy. You have such good intent to try to make the question valuable. And some people may want to pitch or thank or. Or things of that nature, and I get that. But it is pretty amazing doing this for the last year or two more Q and A. How much so many of these things are universal. 60, 70, 80% of the things we're all dealing with. They may have a different business, but I think we could all recognize in this last session, there were so many things that were relevant to you that you would have never thought to ask. But my answer to somebody else's question might have been the unlock that you needed for where your head's at. So also something to think about.
Marta
Give him a hand.
Summary of "The Marketing Unlock That Actually Works in 2025 | GaryVee Elevate Event Throwback Q&A"
Published on April 23, 2025, on "The GaryVee Audio Experience"
Introduction
In the episode titled "The Marketing Unlock That Actually Works in 2025," entrepreneur and marketing guru Gary Vaynerchuk engages in an insightful Q&A session at the Elevate conference in Copenhagen, originally delivered in 2017. This summary delves into the core topics discussed, capturing Gary's expertise on marketing strategies, personal branding, entrepreneurial challenges, and mindset.
1. Empathy in Marketing and a Consumer-Centric Approach
Key Discussion Points: Gary emphasizes the paramount importance of empathy in marketing. He criticizes the prevalent self-centered marketing tactics and advocates for a consumer-centric approach that genuinely listens to and understands customer needs.
Notable Quotes:
2. Personal Branding vs. Business Branding
Key Discussion Points: Gary explores the nuances between building a personal brand versus a business brand. He advises that personal branding is not a one-size-fits-all solution and should align with the individual's comfort and the nature of the business.
Notable Quotes:
3. Marketing Unseen Services Through Education
Key Discussion Points: When marketing services that aren't immediately recognized for their value (e.g., VR physical therapy), Gary stresses the necessity of educating the market. He highlights patience, continuous content creation, and finding underpriced attention as critical strategies.
Notable Quotes:
4. Time Allocation for Entrepreneurs
Key Discussion Points: Addressing the multifaceted roles of entrepreneurs, Gary underscores that successful entrepreneurship demands relentless dedication. He advises allocating significant, if not all, time to various aspects of the business to navigate daily challenges effectively.
Notable Quotes:
5. Content Strategies for Specific Businesses
Key Discussion Points: Gary provides tailored advice for businesses like VR physical therapy and event management. He advocates for a mix of entertaining and informative content, leveraging influencer partnerships, and ensuring content is relevant and engaging.
Notable Quotes:
6. Handling Marketing on Tight Budgets and Free Work
Key Discussion Points: Gary advises startups with limited budgets to engage in free work to gain awareness. He suggests leveraging side jobs, offering services to high-profile clients for free in exchange for exposure, and prioritizing business investments over personal expenditures.
Notable Quotes:
7. Multiplicity in Platforms: Email vs. Facebook Groups
Key Discussion Points: Gary discusses the evolving landscape of digital marketing platforms. He recommends maintaining a presence across multiple channels—such as email and Facebook groups—to mitigate risks associated with platform dependency and to maximize audience engagement.
Notable Quotes:
8. Personal Success and Long-Term Vision
Key Discussion Points: Gary defines personal success not by immediate achievements but by long-term legacy and the positive impact on his family and employees. He emphasizes living authentically and aligning daily actions with overarching life goals.
Notable Quotes:
9. Overcoming Setbacks and Turning Negative Situations Positive
Key Discussion Points: When faced with setbacks, such as technical glitches or marketing mishaps, Gary advises swift and proactive responses. He shares personal experiences where addressing issues transparently and efficiently led to unexpected positive outcomes.
Notable Quotes:
Conclusion
Gary Vaynerchuk's Q&A session at the Elevate conference offers a wealth of knowledge for entrepreneurs and marketers alike. From emphasizing empathy in marketing to navigating the complexities of personal branding and managing entrepreneurial responsibilities, Gary provides actionable insights grounded in real-world experience. His candid advice on handling setbacks and the importance of a long-term vision underscores a holistic approach to business success. This session serves as a valuable resource for those seeking to enhance their marketing strategies and entrepreneurial mindset in 2025 and beyond.
This summary captures the essence of Gary Vaynerchuk's discussions, highlighting his key strategies and philosophies applicable to modern marketing and entrepreneurship.