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Creating Spa Culture with Shonna Watkins

Today we are joined by Shonna Watkins, owner of Shonna Watkins Beauty, in Baltimore, Maryland. I'm super excited about this episode because Shonna is a close friend of mine and we attended esthetics school together. Beware this is a long episode! lolWe are discussing creating spa culture for your business. By this we mean managing expectation with your policies for your clients to follow. Here the links to a few marketing resources she mention in the episode: