In this solo episode of The Global Discussion, Host Simon Hodgkins explores one of the most important business conversations of our time: whether our relentless pursuit of efficiency is quietly destroying the very value organizations are trying to create.Artificial intelligence is rapidly transforming industries, promising faster processes, lower costs, and greater productivity.

While these benefits are undeniable, Simon challenges listeners to consider a deeper question: what happens when efficiency becomes the primary objective?00:00 – Introduction: Efficiency vs Value01:15 – Why Businesses Are Obsessed with Efficiency02:40 – The Doorman Fallacy Explained04:20 – What AI Might Be Removing from Customer Experience05:45 – Trust, Emotion and the Value We Can’t Measure06:55 – Discovery-Driven vs Efficiency-Driven Businesses08:10 – The Three Phases of AI Adoption10:05 – Why Different Is More Valuable Than Better11:20 – Human Judgment in the Age of AI12:00 – Final Thoughts: Are We Optimizing the Right Things?Watch or Listen to The Global DiscussionSpotify ► https://open.spotify.com/show/3QdMqfz...Web ► https://www.theglobaldiscussion.comYouTube ► /@theglobaldiscussionOthers ► LinkedIn, X, Instagram, and FacebookJoin the newsletter via the website for updates on new episodes.