Today's topic is Tough customers: Managing problematic landscape design/build clients.

Do you have occasional client problems?

Why is it important to try to try to anticipate client behavior?

You need to have an awareness about the real Impact client disfunction can have on your business.

A lack of understanding can create put stress on staff and resources, and cause time to be wasted

Without an ingrained and practiced understanding, you will suffer potential time and financial losses and your professional reputation may suffer...

But you can also make lemonade out of lemons - by correcting a problem before it becomes an issue.

It almost goes without saying that you could have absolutely screwed something up - and that can set a client off.

Let's assume for our purposes that this is NOT the issue - and that you will generally rise to the occasion, take responsibility and notify all parties immediately of any SNAFU. (Of course you will! That's why you are loved by all!)

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