Podcast
The Industry of Trust
Hosted by Tiffany Lentz and Robert Greiner · EN
Have you ever found yourself on a losing team? In our experience, teams that fail at achieving their objective rarely lack the expertise or drive to win. Rather, they are dysfunctional and can't operate effectively together. In The Industry of Trust Podcast, Tiffany and Robert explore leading through a foundation of trust as a method to build exceptional teams that change the world.
10episodes
Episodes
Newest firstAll episodes
Empathy, Trust, and Decision Bias
May 6, 202300:37:08Tap to summarizeToday we're back with our Think Again series with Chatper 6.In this episode, we discuss the importance of in-person connections, addressing biases and stereotypes, and fostering empathy in the context of careers, leadership, and teamwork. We share personal experiences and anecdotes, highlighting the value of presence and intentionality in professional settings. The conversation also touches on the future of work, the role of empathy in designing office experiences, and the challenges and responsibilities of being a leader.Key Points:- The value of in-person connections and experiences in professional and personal contexts- Addressing biases and stereotypes in careers, leadership, and building trust- The dangers of group biases and the importance of recognizing and addressing them - The role of empathy in designing future office experiences and fostering trust - The importance of flexibility, visibility, and sharing personal situations in the workplace - The challenges and responsibilities of being a leader, including setting rules and holding others accountable - The future of the workplace and the importance of counterfactual thinking for recent graduates
Transcribe →The Disagreement Dance
Apr 20, 202300:41:26Tap to summarizeIn this episode, we continue our book tour of Think Again by Adam Grant. We are on Chapter 5 - Dances with Foes. We discuss our personal experiences with debates, negotiations, and the importance of communication. We delve into the concept of quality over quantity in conversations and the significance of adapting to one's counterpart. The episode also touches upon the various ways people deal with conflict and the importance of creating authentic connections.- Focus on quality over quantity in communication; present only top points to avoid overwhelming others.- Avoid being a "logic bully"; consider the human aspect of conversations.- Embrace the dance analogy; adapt and collaborate in communication.- Learn from skilled communicators to improve personal conversation abilities.- Understand and find agreement in the other person's argument for effective communication.- Combine relationship building and questioning for a positive negotiation environment.- Prevent attack-defend spirals and stay open to others' ideas and data.- Ask questions and find common ground for productive conversations and better outcomes.- Skilled negotiators emphasize common ground and questioning.- Align values and opinions for consensus; practice confident humility for nuanced discussions.- Expert witnesses with moderate confidence are more credible.- Negotiation skills impact personal and professional relationships.- Encourage collaboration by inviting counterparts to share their perspectives.- Be flexible in negotiations, as compromise is often possible.- View negotiations as a dance, working together towards a common goal.
Transcribe →Healthy Disagreement - Think Again Series - Chapter 4
Mar 9, 202300:28:39Tap to summarizeChapter four of Adam Grant's "Think Again" delves into the value of constructive conflict in the workplace. We talk about the differences of "personal conflict" and "task conflict," and we show how encouraging healthy disagreement can improve your team's ability to solve problems and make smarter choices.We discuss the importance of leaders engaging in task conflict and creating a brave space for team members to work through differences without taking it personally, and discuss the importance of having a challenge network: a group of people who can help point out personal and professional blind spots.We also talk about how people-pleasing can be a career-limiting trait, as well as the importance of being authentic and forthcoming about one's own merits and detriments. Moreover, we discuss the significance of a good cultural fit in the workplace, as well as the difficulties of working with team members who aren't a good fit for the organization.Listen in to find out how to create a work environment that respects individuality and encourages development by encouraging healthy debate and establishing a network of people willing to provide constructive criticism.
Transcribe →The Joy of Being Wrong - Think Again Series - Chapter 3
Feb 27, 202300:38:29Tap to summarizeToday we continue our discussion of Think Again with The Joy of Being Wrong. We talk about different scenarios we have encountered in our careers where we would have been better of admitting our mistakes and adjusting to emergent situations instead of trying to stick with our preconceived ideas.We also talk about how Agile Development practices lend us some ideas on how organizations can more effectively navigate change.Finally, we cover some ideas on how we can adjust our own leadership styles to incorporate acknowledging when we are wrong more quickly, how to communicate it, and how to move forward in a more leadership-forward way.If you enjoyed this discussion of Chapter 3 of Think Again, be sure to tune in for our next episode where we'll be covering Chapter 4 and don't forget to hit the subscribe button or reach out at hello@industryoftrust.com.
Transcribe →Finding the Sweet Spot of Confidence - Think Again Series - Chapter 2
Jan 4, 202300:35:15Tap to summarizeToday we continue our discussion on the ideas and insights from the world of psychology and business in Chapter 2 Think Again by Adam Grant - The Armchair Quarterback and the Imposter.The Armchair Quarterback and Imposter Syndrome are the polar opposites of human behavior. On one hand, the Armchair Quarterback operates in a world where their confidence exceeds their competence. The name is popularized by the millions of American Football fans that scream at their television every week when the Quarterback doesn't find the wide open receiver to throw to as he's getting sacked.On the other end, we have Imposter Syndrome (take the quiz here: https://www.psycom.net/imposter-syndrome-quiz) where we are operating in a state where we don't believe we deserve the success we have obtained. We think our success is a fluke, that we don't deserve what we have achieved, and are worried about being "found out" as incompetent.It turns out, like everything else in life, there should be a balance between competence and humility. This balance can be found through objective standards and feedback loops. We discuss the various ways our network can help provide a mirror of reality for us to help combat the Imposter and Armchair Quarterback in all of us.That's it for today's episode. If you enjoyed this discussion of Chapter 2 of Think Again, be sure to tune in for our next episode where we'll be covering Chapter 3 and don't forget to hit the subscribe button or reach out at hello@theindustryoftrust.com.
Transcribe →We're Back!
Dec 7, 202200:42:53Tap to summarizeWe're back today after 3 months of time off. We both took some time off over the summer and are getting back in the swing. We cover some of the experiences we've had over the past few months (client offsite, B-Corp progress, and road trips).We also cover how the talent stack of an organization can enable or provide friction to employees trying to pursue their career goals.We hope you found this enjoyable or interesting (or both!) and you can expect us to dive back into our Think Again series now that we are back from a short sabbatical.
Transcribe →Actively Open-Minded Leaders Build Trust - Think Again Series - Chapter 1
Apr 18, 202200:31:18Tap to summarize“Progress is impossible without change; and those who cannot change their minds cannot change anything.” ― George Bernard ShawToday we start with Chapter 1 in our Think Again series. A Preacher, a Prosecutor, a Politician, and a Scientist walk into your mind.We often favor feeling right over being right:- Preacher mode when our sacred beliefs are in jeopardy. We deliver sermons to protect and promote our ideals.- Prosecutor mode when we recognize flaws in other people's reasoning. We craft the perfect argument to prove them wrong and win our case.- Politician mode when we are seeking to win over an audience: we campaign and lobby for the approval of othersWorse yet, these three personas or modes work together in concert to create some really nasty outcomes. You don't have to browse around on wikipedia or the news for too long until you can see this in effect.During this episode, Tiffany and Robert discuss how to overcome the Preacher, Prosecutor, and Politician modes in ourselves to help accelerate trust with our teams and the people around us.Thanks for joining us today and don't forget to hit the subscribe button or reach out at hello@theindustryoftrust.com.
Transcribe →Think Again: Series Kickoff
Jan 12, 202200:24:05Tap to summarizeToday we're thrilled to kickoff a new series on the book Think Again by Adam Grant.This book is about the value of relearning - and rethinking. It’s about adopting the kind of mental flexibility to adapt to the complexities of the world around us to be more effective in our personal and professional lives. And, how to encourage the same mental agility in others. That's a tall order!Intelligence is traditionally viewed as the ability to think and learn. Yet in a turbulent world, there’s another set of cognitive skills that might matter more: **the ability to rethink and unlearn.**During this series, we are going to tackle each chapter individually and discuss how you can apply it to your professional life and organization. Hopefully the content in Think Again can help you navigate the choppy waters we find ourselves in as we kick off 2022.Thanks for joining us today and don't forget to hit the subscribe button or reach out at hello@theindustryoftrust.com.
Transcribe →The Great Resignation
Nov 2, 202100:33:30Tap to summarizeToday we talk about The Great Resignation and how we, as leaders, can hopefully mitigate this macro-event. Organizations today that do a better job of keeping their people - even if they are experiencing lifetime high attrition - will have a huge competitive advantage over the next 10 years.Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.
Transcribe →Trust is Underrated and Overused
Sep 22, 202100:23:52Tap to summarizeToday we dig into the over-use of the term Trust. It seems like organizations are trying to capitalize on the term through targeting a group of people in marketing messaging without going through the actions and behaviors to back it up.Organizations, just like people, build trust through consistent living out of values over time. There is no shortcut.We also dig into the constituent elements of trust as outlined in The Trusted Advisor by David H. Maister are Credibility, Reliability, and Intimacy divided by Self Orientation.Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.
Transcribe →