Podcast
The Inside Track - presented by CallRevu
Hosted by CallRevu · EN
Welcome to The Inside Track, presented by CallRevu! Hosted and produced by industry experts Eric Glass and Kurt Larson, we explore the latest trends, innovations, and challenges facing dealerships and businesses today. From optimizing customer experience to leveraging cutting-edge technology, we provide actionable insights and success stories from thought leaders and practitioners. Whether you're an industry professional or a newcomer, join us to discover practical advice and inspiration to drive your dealership's success forward in an ever-evolving market.
Also- we try to make it fun, and hopefully you'll feel the same way!
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16episodes
Episodes
Newest firstAll episodes
AI at the Crossroads: Where Intelligence Drives Growth
Feb 2600:56:24Tap to summarizeAI has reached a turning point. The question is no longer if you should use it – but how, why, and to what end. In this session, CallRevu sits down with Brent Wees to unpack how conversation data evolve into predictive intelligence, and where AI becomes a powerful growth engine, or a liability, depending on how it’s applied. We’ll explore practical, real-world approaches to moving beyond surface-level AI usage, the risks of unstructured adoption, and how organizations can build intelligent systems that drive smarter decisions, stronger performance, and sustainable growth without losing the human element that matters most.
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Click to Call: How Dealers Can Unify the Digital and Voice Experience
Dec 1900:44:59Tap to summarizeYour digital campaigns are driving leads—but what happens when the phone rings? Listen as CallRevu and Digital Air Strike unpack how to connect online engagement data with real-time call insights to create one seamless customer experience. You’ll see how smart dealers are aligning marketing, BDC, and sales teams to turn every click into a call—and every call into a customer.
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Elevating Dealership Performance: How Napleton Maximizes Results with CallRevu’s Phone + Analytics
Oct 2400:48:18Tap to summarizeIn the October edition of Inside Track, the focus is on how Napleton enhances dealership performance through effective phone systems and analytics. Jack Simmons discusses the importance of leveraging data to improve appointment conversions and reduce missed opportunities, emphasizing that leadership involvement is crucial for success. The conversation highlights the role of AI in increasing call volume and enhancing customer engagement, while also stressing the need for accountability and quality in call management. A culture of performance is fostered through clear communication, real-time data, and a team-oriented approach. Ultimately, the video serves as a practical guide for turning conversations into conversions.
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Human + AI Synergy: Why the Future of Dealer Conversations Isn’t Either/Or
Sep 2600:38:53Tap to summarizeDealers don’t need to choose between people and automation. In this podcast, learn how Digital Voice Assistants (DVAs) act as always-on teammates—capturing calls, booking service, and syncing with your CRM—while freeing your staff to focus on customers. Discover how leading dealerships are pairing people with AI to boost conversions, elevate CSI, and unlock measurable ROI.
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BDC Mastery in Motion- Real Strategies for Closing More Opportunities
Aug 2500:47:07Tap to summarizeYour service team is answering calls. But are they capturing every opportunity? In this fireside chat, leaders from CallRevu and Volie break down how top-performing dealers are connecting the dots between real-time call intelligence and automated BDC follow-up. You’ll hear what’s working across the best Fixed Ops BDCs—and how to apply those lessons to your own dealership. Whether you’re managing phones, follow-up, or appointment show rate, this session will show you how to recover more missed ROs, reduce no-shows, and help your team act faster with less guesswork.
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From Data to Action: A GM's Playbook
Jul 2200:33:53Tap to summarizeIn an industry overflowing with data, why are so many dealerships still struggling to act on it? In this high-impact session, we sit down with Jim Shorkey KIA Wexford’s GM to explore how today’s top operators are turning insights into action—from the phones to the service lane.We’ll break down the systems, coaching, and culture shifts that have helped forward-thinking dealers close the loop between visibility and execution. If you’re sitting on data you aren’t using—or using data that’s not driving results—this conversation is for you.
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The BenzsAndBowties Interview: Navigating the Auto Industry Through Social Media
Jun 900:36:36Tap to summarizeIn this episode of Inside Track, Kurt Larson and Eric Glass interview Doug Horner, a prominent figure in the automotive industry known for his engaging content creation on social media. Doug shares his journey from being a reluctant social media user to becoming a successful influencer, discussing the challenges he faced, the strategies he employed, and the impact of his content on sales and brand recognition. He emphasizes the importance of transparency in the automotive industry and how his unique approach has resonated with consumers. The conversation also touches on the evolving landscape of social media, particularly the power of TikTok, and offers valuable advice for aspiring content creators.
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Real-Time Personalization in Action: How Morgan Auto Group Transformed Their Conversations
May 12, 202500:40:45Tap to summarizeYou’ve heard the strategy—now see it in action.In Part 2 of our Inside Track: LIVE series, we’re bringing in Tom Moore & Grant Hocking from Morgan Auto Group that put personalization into practice. You’ll get an inside look at how they connected Tealium’s customer data engine with CallRevu’s voice intelligence platform to create smarter, more consistent conversations across the customer journey.Hear how Morgan Automotive Group moved from disconnected data to real-time context, empowered their teams, and drove measurable gains across their stores. If you're ready to take your customer engagement strategy from theory to execution, this is the session for you.
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Smarter Data, Smarter Conversations: Personalization at the Point of Contact
Apr 28, 202500:37:24Tap to summarizeToday’s customers leave digital footprints long before they ever pick up the phone—but too often, that valuable data never makes it into the conversation. In this edition of Inside Track, CallRevu and Tealium team up to explore how real-time customer data can power more personalized, relevant phone interactions—and ultimately drive stronger outcomes. Join us to discover how modern dealerships are connecting online behavior to live conversations, giving their teams the insights they need at the right moment. You’ll learn how to align your data strategy with your communications approach, improve follow-up, and turn every call into a smarter touchpoint on the customer journey.
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Leveraging Data to Create a Personalized Customer Journey
Mar 17, 202500:34:24Tap to summarizeIn this episode, "The Inside Track" explores leveraging data to create seamless and personalized customer journeys in the automotive industry. Experts from CallRevu & Fullpath discuss how focusing on the importance of a strong data infrastructure for dealerships is paramount for success. It starts with the right vendor partners for data integration, actionability, and the future of AI enhancing human capabilities in sales. Let’s face it, customer expectations are evolving, and dealerships need to create unified, holistic customer experiences to stay competitive. And in this episode, we’ll discuss the challenges and the actions you can take now to better prepare.
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