From Hard Fork: Ed Helms Answers Your Hard Questions

Summary

Podcast Summary: The Interview – "From Hard Fork: Ed Helms Answers Your Hard Questions"

Release Date: May 24, 2025
Hosts: David Marchese and Lulu Garcia-Navarro
Guest: Ed Helms

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Introduction to Ed Helms and His New Book

In this engaging episode of The Interview, hosts David Marchese and Lulu Garcia-Navarro welcome actor and comedian Ed Helms to discuss his latest work and delve into various technological and ethical topics. Ed Helms, best known for his role in The Office, introduces his new book titled "Snafu: The Definitive Guide to History's Greatest Screw Ups." The conversation begins with light-hearted banter about Helms’ personal struggles with allergies, showcasing his relatable and humorous side (01:00).

Historical Technology Blunders: From Nuking the Moon to Early Computer Viruses

Helms and the hosts explore some of history's most significant technological mishaps. Highlighting a particularly alarming episode from the Cold War, they discuss a declassified plan that involved launching a nuclear warhead at the moon in an attempt to intimidate the Soviet Union. However, the plan was fraught with risk, as experts, including Carl Sagan, warned that the missile could misfire and return to Earth, potentially causing catastrophic consequences. Helms remarks with a touch of humor, "Which, frankly, would have served us right" (05:02), underscoring the absurdity and danger of such proposals.

The conversation then shifts to the early days of computer viruses in the 1980s. They reminisce about the Elk Cloner virus, one of the first known, which spread through Apple II computers by displaying a quirky poem. This incident illustrates how early hackers perceived their actions as playful rather than malicious. Helms reflects on the evolution of hacking, noting, "I feel like the hackers aren't so cheeky anymore" (06:09), contrasting the innocent pranks of the past with today's more destructive cyber threats.

The Modern Relationship with Technology and Social Media

Helms discusses his evolving relationship with technology, particularly social media platforms like Instagram. He candidly shares his struggle with balancing the enjoyment of these platforms against the time they consume and the mental clutter they can create. "I've laughed harder watching Instagram than I have, like, a lot of movies and TV shows lately" (08:25), he admits, highlighting the platform's ability to provide instant amusement while also acknowledging its impact on personal relationships, as his wife finds his screen time disruptive.

The hosts delve into the broader implications of technology on creativity and productivity. Casey Newton, co-host, expresses concerns about AI's role in diminishing human creativity, pondering, "When the need for human creativity disappears, will we still be creative?" (13:43). This leads to a discussion on how AI tools like ChatGPT are transforming industries, sometimes at the expense of traditional job roles and creative processes.

Listener Questions: Navigating Ethical Dilemmas in a Tech-Driven World

Privacy Concerns with Family Photos

A listener named Charlene seeks advice on gently discouraging her Gen X mother from posting pictures of future grandkids on Facebook. Helms suggests offering an alternative, such as setting up a shared iPhoto library exclusive to family members. He advises, "Present an alternative... and I'm going to add it to your phone manually" (18:04), promoting a respectful approach to managing digital privacy within families.

Managing Shared Calendars and Workplace Collaboration

Another listener expresses frustration with a friend's reluctance to share calendar invites, leading to miscommunication and inefficiency. Helms recommends taking the initiative to send calendar invites directly, stating, "If it's a technical issue, I think it's gonna be easier for her to be like, let's agree on a time. Great. I'm sending you the calendar invitation now. The problem is solved" (23:25). This pragmatic approach emphasizes the importance of proactive communication in collaborative environments.

Dealing with Scam Communications

Calvin, a listener, shares his enjoyment in trolling scam callers, conflicted by reports of modern scammers being victims of organized crime and coercion. Helms advises against engaging with scammers, highlighting ethical considerations and personal risk. He warns, "The people who are doing this, like, for the most part, this was not their chosen lot in life... while it does feel satisfying to text these people back, you may be making your own problem worse" (25:05).

Ethics of Using AI in the Workplace

Scott K., a team lead, questions whether it's hypocritical to call out junior developers for using AI when he himself uses it for brainstorming. Both hosts and Helms agree that transparency is crucial. David Marchese suggests evaluating work based on its quality rather than the tools used to create it, emphasizing, "What matters is the finished product" (38:17). This perspective shifts the focus from tool usage to outcome quality, advocating for a more balanced approach to AI integration in professional settings.

Handling AI Snobbery in Scientific Communities

A NASA scientist encounters colleagues who disdain AI usage, viewing it as a sign of incompetence. Helms and the hosts recommend responding with kindness and understanding, recognizing that AI can be a valuable tool when used appropriately. Helms notes, "Over the long run, more and more people are going to come around because they're going to see people like our emailer here just kind of doing well at their jobs" (42:53), encouraging a shift in perception towards AI as a beneficial aid rather than a threat.

Navigating AI in Personal Relationships

Dan, a listener, struggles with his girlfriend's aversion to AI despite his reliance on it in daily life. Helms and the hosts offer empathetic advice, suggesting that finding common ground and respecting each other's interests is key. David Marchese shares his own coping strategies, emphasizing the importance of maintaining supportive relationships while pursuing individual passions. Helms adds, "It helps to have people in your life other than your primary partner, that you can just kind of distribute the weight of your interests" (46:09), highlighting the value of a supportive social network.

Preparing Loved Ones for an AI-Driven Future

Elle, another listener, feels isolated due to her anxious outlook on AI's future impact. The hosts recommend seeking professional support, such as therapy, to manage these fears without burdening friends and family. David Marchese advises, "When I'm feeling more optimistic, I tend to have conversations that are just, like, sort of rooted in, like, wanting to help people understand things or, like, like make them excited or give them some hope for the future" (47:34), advocating for a balanced approach to discussing AI's potential.

Final Thoughts: Supporting Elderly Family Members with Technology

In the concluding segment, Helms shares personal experiences with providing tech support to his elderly mother. The hosts offer practical advice, such as directly fixing issues rather than walking her through them, ensuring she remains comfortable with technology without feeling overwhelmed. Helms recounts a humorous anecdote about his mother using AI to create a playlist, demonstrating the positive potential of technology when approached with patience and support.

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Notable Quotes

• Ed Helms on Cold War Technology Risks: "Which, frankly, would have served us right." (05:02)
• Casey Newton on AI and Creativity: "When the need for human creativity disappears, will we still be creative?" (13:43)
• Ed Helms on Handling AI Snobbery: "Over the long run, more and more people are going to come around because they're going to see people like our emailer here just kind of doing well at their jobs." (42:53)
• David Marchese on AI in Personal Relationships: "It helps to have people in your life other than your primary partner, that you can just kind of distribute the weight of your interests." (46:09)

Conclusion

This episode of The Interview provides a comprehensive exploration of technology's impact on personal and professional life, enriched by Ed Helms' insights and humorous anecdotes. From historical blunders to contemporary ethical dilemmas surrounding AI, the conversation offers valuable perspectives for listeners navigating an increasingly tech-driven world.

Transcript

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[David]

Hi, it's David.

[Casey Newton]

We're taking a break this week, but we're happy to share a recent episode.

[David]

From our friends over at the New.

[Casey Newton]

York Times tech podcast. Hard Fork. Hosts Kevin and Casey talk to the actor and comedian Ed Helms about his.

[David]

New book on historical blunders about how.

[Casey Newton]

He uses technology in his own life. And then they all answer some great listener questions.

[David]

Enjoy it.

[Casey Newton]

Have a great Memorial Day. And we'll be back next weekend when Lulu talks to Miley Cyrus. Here's the episode.

[David]

What's going on with you?

[Ed Helms]

Well, I'll tell you what's going on with me is allergies. It is allergy season. The sneezing.

[David]

It's allergy sneezing.

[Ed Helms]

It's allergy sneezing season. The congestion. I'm taking multiple pills. I feel better today than I felt at any point in the past three days. And thank goodness it's a recording user.

[David]

Tech guy or Clairton guy.

[Ed Helms]

I am I.

[David]

Or a flonase guy.

[Ed Helms]

So here's the best allergy medicine. Singulaire is the brand name for it. Active ingredient is something called Montelukast. This thing changed my life. Like, seriously, like, I was a runny nose monster for, like, years. And then Monte Lucast came into my life, and it really helps me breathe through my nose. Wow.

[David]

Have you ever tried dissolving it in, like, a tea of any kind?

[Ed Helms]

No, why would I do that?

[David]

Cause then you'd be getting the singular tea.

[Ed Helms]

How did I walk right into that? All right, start the show. That was great.

[David]

I'm Kevin Roos. I'm a tech columnist at the New York Times. I'm Casey Newton from Platformer, and this is Hard Fork.

[Ed Helms]

This week, Ed Helms from the Office comes to our office to talk about his new book and answer your hard questions about tech. I hope this episode wins a Dundee. Kevin.

[David]

I have a hangover. Well, we are very excited about today's episode. We told you this was coming a few weeks ago. And today we are going to be joined by Ed Helms for some conversation and some Hard questions submitted by you, our listeners.

[Ed Helms]

I am so excited about this, Kevin.

[David]

Me too. So this came about because of a chance encounter that we had in Austin, Texas, when we were down there for the iHeart Podcast Awards. We are both big Ed Helms fans, and we were excited to bump into Ed in the. The backstage area. And here, to our surprise, that he listened to Hard Fork.

[Ed Helms]

Yeah. And how did that happen? Was that a mistake on your part, or were you sort of subscribed to the Kara Swisher feed? How did you start listening to Hard Fork?

[Casey Newton]

That's a great question. I don't. I have no recollection how I started, but I. I don't know. You guys are pretty good.

[David]

Oh, thanks.

[Casey Newton]

You're good at what you do.

[Ed Helms]

Thanks.

[David]

So Ed has a new book out called Snafu. It's what he calls the definitive guide to history's greatest screw ups. It should have a chapter or two in there about Casey.

[Ed Helms]

Yeah, I sent him all screw up, so they didn't make the cut.

[David]

And Ed is here with us today in San Francisco, and we said, come on down to the studio and let's hang out and answer some questions. So, without further ado, Ed Helms, welcome to Hard Fork.

[Casey Newton]

I am very excited to be here, gentlemen.

[David]

So what are you doing here? Why are you in San Francisco?

[Casey Newton]

I'm on my book tour. Yeah, I'm just. I'm bouncing all around the country. I went to New York, Philly, dc, Atlanta, Chicago, Boston. And now I'm here. Tomorrow I go to LA and I'm hallucinating. I have no idea what's happening anymore.

[David]

That's common in San Francisco. Did you get the little baggies in Dolores Park?

[Casey Newton]

Right.

[David]

So, Ed, your book is all about history's greatest screw ups. Do you have a favorite tech related snafu that you could share?

[Casey Newton]

Oh, wow. Well, do nuclear warheads count as tech?

[Ed Helms]

Yeah.

[David]

Yeah, sure.

[Casey Newton]

Okay, great. This one's amazing. This was the. The Cold War. The 1950s Cold War did not bring out the best in us. As it turns out, a plan was hatched to shoot a nuclear warhead at the moon. And you might be wondering why. Why would anyone think this is a good idea? The thinking was that, you know, we're in fierce competition with the Soviets. Everyone's sort of living in nuclear existential dread. If we can hit the moon with a nuclear warhead, that the Soviets will be so terrified that we'll win the Cold War. And the research showed that it was very likely that it could easily miss the moon slingshot around the gravitational field, come right back and hit us and.

[Ed Helms]

Which, frankly, would have served us right.

[Casey Newton]

Yeah. You know what? Fair punishment. And so eventually it was. It was not followed through on, thank God, but a lot of time, money, and resources went into it. Carl Sagan was part of that research team.

[David]

It sounds like an idea that Elon Musk would come up with after, like, a ketamine bender. He's like, let's. Let's nuke the moon.

[Ed Helms]

There's an episode of The Simpsons where Mr. Burns wants to blot out the sun.

[Casey Newton]

Oh, yeah, of course.

[Ed Helms]

You know, this kind of reminds me of that, except it really happened.

[Casey Newton]

Yeah.

[Ed Helms]

Yeah.

[David]

There's a fun section in your book about the top five computer viruses of the 80s. We don't have to go through all of them, but I'm curious if you have a favorite virus from the viruses that you've. That you've covered.

[Casey Newton]

I like the guy that just wrote a dumb poem that. That pops up on everybody's computer. Like, what?

[Ed Helms]

I mean, the message at peace to Mac users. Or was this a different one?

[David]

No, this was the Elk Cloner virus.

[Casey Newton]

Yeah.

[David]

God, Casey.

[Ed Helms]

Oh, sorry. I'm still catching up on my 80s viruses.

[Casey Newton]

It's one of those things that, that you. That. That a programmer thinks is sort of cute and a little cheeky, but then it just is disastrous.

[Ed Helms]

Right.

[David]

Yeah, I feel like the hackers aren't so cheeky anymore. Like, you don't see, like, the good time prank hacks. You just see the, like, stealing, you know, $5 million in Bitcoin pranks.

[Casey Newton]

Right.

[Ed Helms]

Bring back fun hacks.

[Casey Newton]

Yeah, like the ones that make us chuckle.

[David]

So, Ed, whenever we get a notable guest like you on the show, we always ask them about their relationship with technology. So what's your relationship with technology like these days?

[Casey Newton]

Well, it's really evolved. I used to be very much on the ball, and I would say very. Almost, like, ahead of the cur. I was like an early adopter of technology as it came out. I was getting the latest laptop. I jumped on the iPhones as soon as they came out. I've always been a Mac guy, so it was fun. And I sort of was charged up by it. I liked technology somewhere. I don't know, in the last five, 10 years, it has just blown past me. And now I feel I'm just that old guy mad that, like, I can't log into my Citibank account or whatever. Like, it just is.

[David]

We'll help you, but just share. Share your. Your account name and the routing number, if you would.

[Casey Newton]

But I feel like there's a. There's. There is a language to. Or a visual language to iconography within apps and a sort of, like, assumption that you speak that language. And sometimes I'll open a new app or I'll upgrade an app and like, I'm just useless. All of a sudden it's like going.

[Ed Helms]

To the grocery store and they've changed the location of all of the food.

[Casey Newton]

No, they've changed the food. Like, like avocados have turned into something you've never seen before.

[David]

Yeah. The broccoli is blue. Yes. Do you have a problem app or an app that you spend way more time on than you would like to?

[Casey Newton]

Probably just like Instagram like everybody else. Right? Or, I mean, I. Does that make me old?

[Ed Helms]

No, not at all. Not at all.

[David]

That's very millennial coded.

[Ed Helms]

Okay.

[David]

All right.

[Casey Newton]

Yeah.

[Ed Helms]

If you said TikTok and skew you a bit younger, but, you know, look, there's billions of people using Instagram.

[David]

Right.

[Ed Helms]

Have you ever deleted Instagram or, like, set a screen time limit on it because you thought, I just. I can't be looking at it these days.

[Casey Newton]

No, I've never, I've never put a limitation on it.

[Ed Helms]

That's for quitters.

[Casey Newton]

Yeah. It's not ruining my life. I don't feel like controlled by. Just keeps me up too late some nights. Honestly, I really, I've laughed harder watching Instagram than I have, like, a lot of movies and TV shows lately. Like, I get it drives my wife crazy because, like, I'm shaking the bed, you know, and she's trying to fall asleep and she's just like, turn it off. She's not concerned about my screen time. She's just like, stop shaking. I'm trying to laugh quietly.

[David]

It'd be funny if, like, the sort of like, sleeping in separate beds thing from the 1950s came back among couples.

[Ed Helms]

But just because of TikTok, I can see it happening. Well, like, what, what makes you laugh on Instagram the most? Is it sort of the, like, native creators who are just kind of like doing fun bits and sketches? Or is it like, people have sliced up every movie and TV show known to existence and they know how to, like, serve you your very favorite ones?

[Casey Newton]

It's usually prank related stuff. And I, I have a pretty keen radar, but Instagram has hacked it. So, like, I hate anything that hurts someone physically. Like, I just can't get into that. I don't like watching people fall or bonk into things. That's very unnerving to me, so. But I also don't like scare pranks that are clearly traumatizing to somebody and there's tons of that stuff.

[Ed Helms]

Yeah. I feel like you just described 80% of all pranks, so what's left over?

[Casey Newton]

But what's left over are the ones are just like the jump scare pranks and they'll be just be like a compilation of jump scares and I'm like crying, laughing. Or just like weird scare pranks where there was a trend for a little while of people that would lie on the floor with just their head sticking out of a door at. On the floor and someone would walk in and see the head on the floor, just like. Apparently it's terrifying because the reaction is amazing.

[Ed Helms]

Well, if you ever come back to Hard Fork, I know how I'm greeting you.

[Casey Newton]

Perfect.

[Ed Helms]

Exactly.

[Casey Newton]

Perfect.

[Ed Helms]

Exactly like that.

[David]

What about AI? Are you using any AI stuff in your life? How do you feel about it?

[Casey Newton]

Yeah, I definitely use Chat GPT for what? Mostly just queries, like just picking its brain for. For research or I want to know about something. It's kind of the. My, my. My new Google, I guess.

[Ed Helms]

Do you feel like you're googling less because you're using ChatGPT?

[Casey Newton]

Yes, for sure.

[Ed Helms]

Yeah.

[Casey Newton]

Although I still Google and I'm definitely. I think you guys did a whole. Didn't you guys do a whole episode about this? About how like now with Google's AI, like no one goes to the links anymore.

[Ed Helms]

Exactly.

[Casey Newton]

And there are all these industries that have like built their entire business models on the Google links and that's. Yeah, that's a bummer. That's just one of the many AI fallouts. I use it occasionally to help like think of a, you know, an email that I'm having trouble with or especially if it's something kind of loaded and I just, I want to fire somebody. Yeah, yeah.

[David]

The relationship between Hollywood actors, writers, people who work on. On films and TV shows has been pretty strained toward technology, I would say, over the past few years especially. First it was the streaming platforms coming in and sort of disrupting that part of the business. Now, you know, actors and writers have been some of the loudest critics of a. Talking about how it, you know, steals work from people. What do you think about the film industry's relationship to tech?

[Casey Newton]

Well, do you tech or. Or just AI in particular?

[David]

Both.

[Casey Newton]

I mean, with tech. Tech, the relationship is. Has long been. It's like so integral to filmmaking. Obviously, the technology going back to the dawn of photography and all the evolution of camera Operation and. And movement and manipulation and. And then digital manipulation of the image that grew into digital animation. And it's just. It's so powerful and exciting on many levels. I do think that ChatGPT introduces, like, a completely different paradigm of tech in entertainment. And, you know, I feel like sometimes when you read notes on a project and you're like, did this executive just, like, feed this into, like, maybe, like, it's thinly veiled Chat GPT, like, you.

[Ed Helms]

Think you're pretty confident you've seen some AI notes at this point?

[Casey Newton]

I do, yeah. I think so. But I also. I'm also, you know, stunned by, like, chat GPT's facility with creative tasks that if you give it, you know, an assignment, it's totally stunning. And I think the creative community is terrified, and for good reason. And I'm also terrified, not even from a business standpoint, but just from, like, a human. Like, when the need for human creativity disappears, will we still be creative? Will we still, you know, what will drive us to sort of, like, create beautiful things and amazing things and just whether it's a, you know, a movie for the movie business or it's just a piece of art for art's sake, that does terrify me.

[David]

Yeah.

[Ed Helms]

What. What a. Obviously, that's a very difficult question, but do you have any. Any thoughts on how creative people should be approaching this moment? It sounds like you've landed in a place similar to Kevin, which is this can be a useful tool, maybe a creative partner, but there's, like, probably some part of your creativity that you want to reserve for yourself and not give over to a machine.

[Casey Newton]

Yeah, that's a good characterization of my relationship with it now, but it's only gonna get better and more powerful and I feel like, also more intoxicating to use and more sort of, like, exciting and affirming, but. Yeah.

[David]

Is there any tech product or service out there right now that you think will sort of become a historical snafu that you might write about in a future volume of a book? Like, what out there today in the field of technology, do you look at and think, oh, that can't possibly be good?

[Casey Newton]

Wow. So I. I actually have kind of a macro take on this, which is that we're at a point with device usage where it's clearly bad for us. Like, it's clearly harming us. And so it feels like cigarettes in the 90s, right? Where. Where it was, everybody knows, but, like, come on, we're still doing it, right? And all the. All the sort of corporate interest in it is still just sort of dumping money and, and more advancement into it. And in the 90s, like, they were releasing better cigarettes and healthier cigarettes and, and. But everyone still knew it was bad. And it feels like we will, I hope at some point recognize that or it will come to that inflection point in the same way that cigarette smoking did where it just like. No. Where we're just cultures as a society. We're like, this is actually terrible. The only difference, or I should say there's a lot of differences between phones and cigarettes. But, like, one of the most scary differences is that it's like if someone told you the only way to do your banking or to do your shopping is to smoke your cigarettes. And so you have. There's. It becomes so integrated into your life that you have no alternative to this thing that is also toxic to you. So I don't know. I've. I use my phone a ton and I still feel like I use it too much. It's a conundrum.

[Ed Helms]

Here's how I say you solve it. You can only. You actually sort of borrow a lot of ideas from the cigarette example and you make it so that you can only use Instagram outside and you have to be 15ft away from the door. Maybe that does something.

[Casey Newton]

Also, you stink when you come back. It makes you stink.

[Ed Helms]

Exactly.

[Casey Newton]

It gives you terrible breath.

[David]

All right, so, Ed, for the last few weeks, we have been collecting questions from our listeners about their moral and ethical dilemmas involving technology. And we're excited to get your take on some of these, too.

[Casey Newton]

Fantastic. Let's do it. Yeah.

[Ed Helms]

Well, I would just mention this really has become one of our favorite segments to do, not only because our listeners are great and they ask such interesting questions of us, but it really lets us get a peek into people's relationship with technology, which I think is at the heart of what we love to talk about on the show.

[David]

Yeah. So every time we've done this, we've gotten tons and tons of questions about AI and the ethics around AI use. That will be a trend that continues today. We got a ton of questions, the most popular topic by far. But for this installment, I thought we could start off with some of the non AI questions from listeners and then work our way to the AI pile.

[Ed Helms]

All right, ready to go?

[David]

Yep.

[Ed Helms]

So first up, we have a video from a listener asking that age old question, what do I do about my mom?

[Charlene]

Hi, Kevin and Casey. My name's Charlene. I love your podcast. Thank you so much for doing it. I listen every Week. I am listening up in Canada. My question for Ed is a little Internet privacy related. How do I break it very gently to my Gen X mom that I do not want her posting any pictures of her future grandkids onto her Facebook wall.

[Ed Helms]

Oh, interesting.

[Casey Newton]

Oh, yeah.

[Ed Helms]

What do you think, Ed?

[Casey Newton]

That's a good one. Like, I'm a, I'm a Gen X dad and I'm like, no way am I putting pictures of my kids.

[David]

You don't put any pictures of your kids online?

[Casey Newton]

No, nowhere. And I have had that conversation with family members. Like, please, you know, pull back on this or that, because sometimes you're just off at like your cousin's house and they're taking pictures and it's, it's all great. It's like a family barbecue. But you just have to be a little careful. I mean, there's just no substitute for direct conversation about this. Although you could consult Chachi PT on how to broach the subject in a. In a tactful and tender way.

[Ed Helms]

That would work. The thought that comes to mind for me is like, maybe the way to have the conversation is to present an alternative, right, and say, like, hey, like, the baby's coming next month. We're all very excited. We would like for you to not post these photos sort of in public forums like Facebook, but we would love you to post them to, like, our shared iphoto library where only our family members can see it. And we're going to get it started for you and I'm going to add it to your phone manually. And now you're going to get an endless stream of photos and you can share all of them this way. That might, I think, helps.

[David]

Yeah. I know a lot of families with young kids who do this either. On the photos app, you can sort of create this shared album and post photos there and people can comment on them. It's sort of like, feels like social media, but without the publicness of it. Or you can do like a WhatsApp thread or a group text or something. But yeah, I think that's a really key thing is like, you do not want to deprive grandparents of photos of their grandkids or else they will just start taking them and posting them on their own.

[Ed Helms]

All right, well, I think we solved that one.

[David]

Yeah. So next up, we have a voice memo from a listener who wonders what's going on with her friend's online calendars. And this listener asked us not to use her name in case the friend listens to the show.

[Anonymous Friend]

I've recently started Doing some admin work for a really good friend. Most things are going really well. But when we need to meet virtually or do a call, I contact my friend to find a time, tell her I'm flexible as my calendar is a lot less slammed than hers. Just send me a calendar invite at a time that works for you and I'll make it work. The first time I did this, I waited and there was no calendar invite a few hours later. So I was like, do you want me to send you an invite? And she said, no, I put it on my calendar. But without adding me, she wants me to make my own calendar invite on my calendar. So, like just two calendars off in space, not collaborating and with no visibility between them. I think this is insane and very weird as well as unproductive, self defeating, and frankly, inconsiderate. And she definitely doesn't think it's weird at all. I've worked in offices for many, many years and I've never encountered this. Am I being hypercritical about this or is it as weird as I think it is?

[Ed Helms]

What do you think, Ed?

[Casey Newton]

Well, I want to make sure I understand correctly. So she's really upset that her friend just feels like she wants to have.

[Ed Helms]

Separate calendars and is not sort of adding her on the calendar invite. It'd be like if I were like, wanting to hang out with Kevin and I. And I added onto my calendar, hang out with Kevin at no. And then I didn't add Kevin, so now he has to go make his own calendar entry. Being like hanging out with Casey.

[Casey Newton]

Right, right, right.

[David]

I mean, what occurs to me is like, I'm not sure if this friend of hers understands that you can, like, do a shared calendar invite without giving the other person, like, access to your entire calendar.

[Casey Newton]

Yeah, it feels a little bit like generational, because that's my take is like, I just manage my own calendar. I find myself accepting calendar invites here and there, but I rarely send them out.

[Ed Helms]

That's flex.

[Casey Newton]

Yeah, well, I don't know. I just, I don't think that way. I'm just like, it's an old school way of doing. Everyone manages their own calendar. You, you agree on a date and time in an email or a text or whatever, and then you add it to your own calendar. But, yeah, I don't know.

[David]

Now here's a question for you both. Do you let other people see your calendar because you can give people access to be able to see all the appointments on your calendar? And I'm curious if either of you.

[Casey Newton]

Do that, Ed, I have someone that I work closely with who has full access to my calendar, but of course, I have multiple calendars. My fan, my wife has access to another calendar, and I don't know if anybody other than me has access to all of them.

[Ed Helms]

Yeah, I'm basically the same. Like, I have an assistant who can see my calendar, and I have a boyfriend who can see my calendar, but that's it. How about you?

[David]

My wife can see my calendar, but because there's some, like, security settings around it, it only says, like, busy or not busy.

[Casey Newton]

Yeah.

[David]

It doesn't say, like, what I'm doing.

[Casey Newton]

Interesting. So that's an interesting way to. To do it. But also, what is the working relationship of these two people? Like, if they're in an organization where this standard is set, then, yeah, it's a reasonable expectation to have. But I think if you're dealing with two people in different organizations that are collaborating, then you're just allowed to assert your preferences.

[David]

Right. So for our anonymous listener, I think our advice is make sure that your friend who you're doing some admin work for knows how calendars work and that you can create shared events without sort of turning over your entire calendar. And if it's not an issue that results from a lack of understanding, then maybe have a conversation about, like, how much harder it is to operate in this close collaboration without being able to have the same calendar invites.

[Ed Helms]

I have slightly different advice, which is, if I were her, I would just take the initiative to just send all the calendar invites. Like, if it is a technical issue, I think it's gonna be easier for her to be like, let's agree on a time. Great. I'm sending you the calendar invitation now. The problem is solved. And if she's not open to that, this friendship is over.

[Casey Newton]

I'm going to add another layer to that. Do it, which is that first, just assess whatever cultural difference your, you know, calendar culture you guys are dealing with, because this person may really not like to use calendar invites for any number of reasons. And whatever you're used to is practical.

[Ed Helms]

Yeah, you got to find out what kind of freak your friend is. Step one. All right, let's take the next one. This, I think, Kevin, is a question that just about everyone with a cell phone will resonate with.

[Calvin]

Hey, Kevin and Casey. Love the pod. My name's Calvin. I'm from the East Bay, and here's my hard question. I get a lot of scam emails, texts, and phone calls, and I love stringing them on for as long as possible or Just making them mad. My wife hates that I do this, but it brings me great joy. Here's my dilemma. Recent reports have come out revealing that many of these scammers are being trafficked, extorted, and forced to do this work against their will. It has become a form of modern slavery. I know this is true for some of the people I probably interact with. So is it wrong for me to mess with these scammers? Should I just ignore them? Or can I keep having fun, even if it feels morally complex? Thanks. Also, last thing I know an heiress that recently came into billions of dollars and wants to support a tech podcast for people. Send me your socials and we can make it happen.

[Ed Helms]

That's intriguing. We got to follow up with him. Well, what. What do you think, Ed? I. I imagine you might get these texts. How do you react when you get them?

[Casey Newton]

I. I'm just cold ignore. It's so much easier that way. I can see getting a little bit of, like, evil glee out of. Out of sort of taunting somebody that's. That's out to scam you. But you're also opening yourself up to more risk that way. You'd really never know who you're talking to, what they know about you, and, like, just don't open that can of worms at all.

[Ed Helms]

You know, I. I have to say, I think Ed's approach is the right one here. Like, what Calvin told us is true. The people who are doing this, like, for the most part, this was not their. Their chosen lot in life. Like, something has gone horribly wrong for them that they have to participate in this. And you're just like, taking somebody who has a very hard life and making it even harder. While I get that it is so satisfying to text these people back. And I will admit I have texted these people back and cursed them and insulted them. I have gone to a place of just not doing it. And I would also just appeal to Calvin's self interest, because my understanding is even if you are just responding to, say, like, essentially screw you, you do get identified as a warm phone number and that information is shared with other scammers. So by responding in this way, Calvin, you may be making your own problem worse.

[David]

Now, how long do you guys think that we will actually have human scammers calling people? Like, how long before all of these are just hyper convincing eyes, speed dialing people?

[Ed Helms]

I mean, if you believe the research about persuasion that we've been talking about on the show, you know, might not be all that much longer. But I have to say, Kevin, that Might be like a human rights victory because then maybe they would take these people that are like locked up in these scam centers and actually let them go home.

[David]

That's one job I would love to see. Automated very quickly.

[Casey Newton]

Also, like, it's not your best self to, to do this right. Yeah, it's not, it's not kind of reinforcing best side of you to be making someone else's life harder. Even if they're not in some sort of like terrible situation, they're just a scammer. Like strive for better in yourself to do better.

[Ed Helms]

As Melania Trump once said, be best.

[Casey Newton]

Yeah, yeah.

[David]

All right, next up here is an email that came to us from a listener named Louis. Or Louis, I suppose he wonders essentially, is it ever right to commit a crime in order to prevent another crime?

[Ed Helms]

Oh, here we go.

[David]

I'll read an excerpt from the email. He says. A couple of Years ago, circa 2016, I had an idea I pursued, abandoned and wondered about ever since I started guessing. Private keys of a well known blockchain using some heuristics that I thought some less aware people might try to use to generate their addresses. It worked quite well. And I found one address with several thousand dollars worth of cryptocurrency on it. Most of the accounts I found had transactions on them that had been completely emptied. And when checking the accounts that had emptied them, they were marked as fraudulent by several blockchain explorers. So to recap, I had found a stack of gold and it was only a matter of time before a bad guy swooped in and stole it. After some deliberation with my parents and girlfriend, now wife, I decided that the safest course of action was to do nothing. What do you think should have been the best and legally sound reaction? Inaction. Taking the tokens as my own, donating them to charity, or maybe something else I have not thought about. What do you guys make of this?

[Casey Newton]

Yeah, this is not complicated to me. Just stay out of the, stay out of the mess. It's like, it's like jumping into, you know, like a meeting with a bunch of mobsters and being like, what's. This is a moral quandary. Should I join in with them or should I just leave?

[David]

This is like actually the plot of no country for Old Men.

[Ed Helms]

Yeah, I have to say we should disqualify this for not being a hard question. This is just like, do not commit a crime and hopefully that will save you.

[David]

Now I will say as far as some advice on what they could do that would be productive with this. Some blockchain projects, a lot of tech projects, have these kind of bug bounty programs where if you discover a security flaw in their system, you can contact them and say, hey, I'm a security researcher and I found this bug. And sometimes they will pay you money for doing that. So if this blockchain project, whatever it was, has a bug bounty program, this person could actually turn that in and make the whole system safer for everyone and maybe get a reward out of it.

[Ed Helms]

That's a great idea, Kevin. Do that. So, one last one before we get to our AI questions. This is from a listener who wonders, when did headphones become optional?

[Advertiser]

Hi, my name is Sarah, and I'm calling from Stratford, Ontario, Canada. I have noticed that there's an epidemic these days of people watching videos out loud on their phone, in public, at restaurants, movie theaters, on trains. And I've tried various different ways to politely ask people if they have headphones or if they could turn off the sound on their games or their videos on their phones to varying degrees of success. Often people are quite rude to me and just flat out say no. So I was wondering how you would handle this. Thank you.

[Ed Helms]

I love this question. Ed Helms, how would you handle this?

[Casey Newton]

It sounds like she's handling it exactly right. You say something and I rarely see this. I've seen it. I did see it on an airplane recently, and I was stunned because on an airplane you have to listen so loud, right? And this person had their phone just cranked all the way up watching like a basketball game or something. Super loud. And. Yeah, I think. I think.

[David]

Did you say approach?

[Casey Newton]

I didn't. I was. I was a few.

[Ed Helms]

Do you know what social media is going to do to him if he says something?

[Casey Newton]

I was. I was a few rows back. It wasn't that bad. I just. But I could tell, for me, it wasn't that bad. I could just tell it was crazy. But, yeah, I don't. I don't get it. I feel like, certain. There's just like. Some people don't understand how awful that is.

[Ed Helms]

It's so true. The reason I was so excited to get this question is because I see this all the time now. Every copy. I just spent two weeks in New York. I would say every other subway car I was on, somebody was doing exactly this thing. Their behavior seems insane to me. I've been extremely conflict avoidant person. I would never once think to do what Sarah did and actually ask these people to maybe turn it down, although that does seem like the right thing to do. So I don't know what I could do. The only thing I'm left thinking you could do is try to guess this person's private keys and steal their crypto. What would you do?

[David]

Or put your own headphones on. What I would do, and I don't want to counter this that much because I don't spend a lot of time in places where this is going on.

[Ed Helms]

But Kevin only takes private cars everywhere.

[David]

No, but I think my strategy. If the sort of earnest request to put on headphones or something or turn down the volume failed, I think I would just start asking them questions. I'd be like, hey, what game you playing there? What are the rules of Temple Run? What's your high score?

[Casey Newton]

You just troll them.

[David]

Yeah. Like, I see you're watching a basketball game. Like, fill me in. Who are the hot draft picks this season? And eventually maybe they just, like, catch on and get so annoyed that they turn it off and do something else.

[Casey Newton]

I actually. I don't think I could ever do that, but I would love to observe you doing that.

[Ed Helms]

It is crazy that, like. Cause, you know, headphones are so cheap at this point. I mean, you can get earbuds goods for $15, I bet. And yet it seems like the cheaper they get, the more people are just saying, you know, what the heck? Everybody can listen to the basketball game with me.

[Casey Newton]

The weird thing, too, is when people are actually having conversations on speakerphone.

[Ed Helms]

Like, just hold it up to you.

[Casey Newton]

Like, they hold the phone in front of their face like a. Like a little piece of pizza and talk into it with the speaker on.

[David]

Yes.

[Casey Newton]

Just put it up to your ear.

[Ed Helms]

I was, again, me in New York. I saw multiple people are just walking down the street facetiming with people, and I'm like, is it. Is it because you look so cool because you're walking through the streets of New York and you just sort of really want people to have the visual. Like, I do not understand. You're so likely to just, you know, fall into an open manhole cover.

[David]

It's true. That is always happening.

[Ed Helms]

Yeah.

[David]

All right, when we come back, we will tackle your hard questions about AI, including a worker who fears backlash for using AI at work and a boyfriend who worries that AI could doom his relationship.

[Ed Helms]

Oh, foreign.

[Advertiser]

This podcast is supported by On Investing, an original podcast from Charles Schwab. Each week, hosts Liz Ann Saunders, Schwab's chief investment strategist, and Kathy Jones, Schwab's chief fixed income strategist, along with their guests, analyze economic developments and bring context to conversations around stocks, fixed income, the economy and more. Download the latest episode and [e-mail] oninvesting or wherever you get your podcasts. This podcast is supported by Saatva. Spring cleaning can be good for your home and your mind. It can boost your mood, sharpen your focus, and fuel productivity. Another way to do all that Sleeping well Voted Best luxury mattress by sleepfoundation.org Every Saatva is handcrafted for a great night's sleep, and they cost far less than retail. Save $600 on $1,000 or more at saatva.com NYT.

[David]

Well Ed, every time Casey and I talk about AI on the show, we have to do our AI disclosures. So we'll do them real quick in our best speed read. I work at the New York Times, which is suing OpenAI at Microsoft for copyright violations training of AI systems, and.

[Ed Helms]

My boyfriend works at Anthropic Ed, do.

[David]

You have a disclosure about AI that you'd like to add?

[Casey Newton]

No? Okay, I'm terrified of it. I feel like the singularity is around the corner and I'm absolutely petrified. So I like AI is I guess what my how I hedge that?

[Ed Helms]

Yeah, no, that's a good disclosure.

[David]

Okay, so one clear theme that has emerged from the questions that our listeners submitted is that there is a lot of uncertainty around how and when to use AI at work. So our next two listeners are both grappling with that subject, but from quite different perspectives. Let's start with the perspective of a manager. This comes to us from Scott K. Who asks, should I call out a junior person using AI and be a hypocrite? His email reads. As a team lead, I sometimes use AI to help brainstorm solutions when my developers hit a wall. But every so often I'll see one of my junior developers magically land on the exact same AI suggested solution and it's painfully obvious they didn't invent it themselves. And then I'm stuck thinking, do I call them out and ask? Hey, walk me through your thought process here while fully aware that I'm over here secretly tag teaming with AI myself. So what do you think about this? Is it hypocritical to call out a junior employee for using AI when you are using it yourself?

[Casey Newton]

Yes, it is. But I also think that we're just in this early moment with AI and we haven't quite figured out how to navigate these things. It seems like maybe everyone should just be owning their AI use a little more transparently, but that that Sort of diminishes the magic of AI. I guess people are thrilled to sort of present things as their own ideas.

[Ed Helms]

I think this is sort of a strange question. For this reason, most of the developers I know who are using AI understand that everyone is using AI and that if you solved a problem using AI, most people would be like, yeah, like we're all solving problems with AI. So I'm curious, if Scott were here right now, I would say, why is this an issue? Is it that the junior dev is suggesting really bad suggestions from the AI? Because if that's the case, then I think think AI isn't really the issue. Right. The issue is that your junior colleague is sort of bringing bad ideas into the workplace. And that is worth calling out and saying, hey, you know, this actually wouldn't work and here's why.

[David]

Yeah, I agree with you both. I, I think we just need to like presume that unless specified otherwise, people are going to start using AI in their jobs, basically whatever their job is.

[Casey Newton]

Yeah.

[David]

I was hearing a talk from the economist Tyler Cowan the other day who teaches at George Mason University, was talking about how he now requires all of his to use an AI chatbot for their assignments. And he doesn't consider it plagiarism, he just grades the finished product. And I think that's how like we should evaluate work at our jobs too is like, is it good or not? And if it's not good, then you used AI wrong or you didn't, you know, use it in the right ways. And if it's good and you used AI, like more power to you. What matters is the finished product.

[Casey Newton]

I just am not sure, especially in an academic context, if that, if the finished product represents how educated the student is on the subject and that that's what the, that's what the grade should reflect. Like an educational environment is not a widget making.

[David]

I guess that's right. I mean that's definitely a fringe position in academia where we still do care that people are thinking through things on their own, but in the context of like a software team at a big company, like what matters is whether the code compiles or not, not whether, you know, you use the certain Twitter school.

[Ed Helms]

So do, do you worry though, like as somebody with kids that like they're going to get to school and they're going to be using chat, GPT, everything and you know, they might not develop the critical thinking skills you want them to have?

[Casey Newton]

Yeah, absolutely. I mean, it goes back to what I was saying before about just the generation of creative Things, you know, And I work in an industry where that's. The people that are good at that are really rewarded for it, and it's highly competitive. But when no one is as good as the AI, then not only is, like, does the question emerge, like, what's the point of doing it if the AI can just keep doing it better? The other sort of darker question is, like, what's the point of learning to do it or studying the art forms?

[David]

Right.

[Casey Newton]

And I mean, that's a. That's a very dystopian long view, but it. I'm not worried about that in the near term for my kids, but I. I do feel like that's. That's kind of.

[Ed Helms]

I would just be happier if it, like, let me learn more easily. Like, you know in the Matrix, when Keanu's like, I know kung fu because they just, like, uploaded it into his brain. I would also like to know kung fu. I would put that amount of effort into it.

[Casey Newton]

And I will say, like, I. I'm a musician. I really struggle to remember song lyrics. I can't wait till I can put on glasses and just read song lyrics and suddenly have, like, a thousand songs at my disposal. That. That sounds really, really fun and cool.

[Ed Helms]

All right, we're gonna get emails from people who say that they've invented this, so we'll pass those along to you.

[Casey Newton]

Okay, great.

[Ed Helms]

All right, now let's consider the perspective of somebody who is just starting out in their career. This listener asked to be anonymous for fear of backlash from colleagues, but she emailed the following. What do you all think about people who are AI snobs? I am a NASA scientist, and surprisingly, I found that for an organization full of scientists, there's a lot of snobbery over being better than using AI. People basically act like those who use AI are too stupid to solve problems them. And they are smarter than everyone else because they are capable of an existence free of AI assistance. I've even heard quote, even if I can help you solve a problem faster, why would you avoid the cognitive stimulus? That's the whole fun of being alive. So I guess my question is, how do you respond to people who keep acting like they are better than you simply because they don't use AI?

[Casey Newton]

Wow.

[Ed Helms]

Have you heard a version of this, Ed Then?

[Casey Newton]

No, I'm not sure I've heard this. This bubble up. My hunch is that those people are probably lying that they are using AI behind closed doors. But I haven't encountered anti AI snobbery.

[David]

Oh, I. I have. I mean, I think there are people who are reacting this way basically as a, a fear response. Like, they worry that if they use AI, like, and it makes them smarter than, maybe they weren't that smart with to begin with, or maybe they're, they're going to lose their job or. I think there are a lot of, like, reasons that people react this way to AI, including the fact that they just cannot believe that a computer could do what they do better than them. And everyone seems to have a version of this for their own job. Like, everyone kind of thinks that AI is going to take everyone else's jobs. But me, I'm the special one, and what I do can't be replicated. And I see that attitude a lot.

[Ed Helms]

Yeah, I mean, this is one where I want to be careful because, look, I do believe if you have a job and you don't want to use AI, you don't have to use AI if you don't want to. If you love the cognitive stimulus of everything you're doing, like, that's great. Like, you probably have a great job. How should you relate to people who do use AI? I would say with kindness, you know, particularly if they're using it well. And I think a lot of folks, and I would include myself among these people, do feel like it's giving me at least some kind of advantage in some set of things, you know, So I do believe that over the long run, more and more people are going to come around because they're going to see people like our emailer here just kind of doing well at their jobs, and they're going to assume that, you know, not just the AI, but all the productivity tools that they're using are helping them, you know, get a little bit of an advantage. And so, yeah, I guess that's my answer to that one.

[David]

I mean, that's, that's a very kind and empathetic response that both of you have given. There's also the option of just trolling your co workers. Like you could, you could go over with an abacus and, you know, take away their calculator and say, I just, I didn't want to deprive you of the cognitive stimulus of using the abacus by taking this shortcut.

[Casey Newton]

Let me take the abacus. Just use all cognitive power.

[Ed Helms]

That's good.

[David]

Yes.

[Ed Helms]

All right, so we have two related final questions that I think get at the heart of how AI is complicating many people's deepest and most meaningful relationships. Let's play the first video.

[Dan]

Hey, Kevin, Casey and Ed, Dan here From Chicago. I'm a devout listener of the show, so I recently started a new relationship, and after sharing an episode of Hard Fork with my girlfriend, I realized that she hates AI. She has a visceral negative reaction anytime I mention something AI related, unless it's Adobe Illustrator or, like, A1 Steak Sauce, and it makes her so uncomfortable that she doesn't even want to entertain a thought about it.

[David]

It.

[Dan]

Now this has become a real point of tension because I use AI in my everyday personal and professional life, and I'm really interested in these thornier questions around the future of work, society, and what it means to be human in this new era. So how can I navigate a situation where I can't even bring up something that is so intrinsic to my life with my significant other? Kevin, I'm especially curious to hear your thoughts, given that AI almost broke up your relationship, too. Thanks, guys.

[Ed Helms]

Great question. Great question. Kevin, what are your thoughts?

[David]

So, look, I have a lot of sympathy for this. I think a lot of people in my life are not as into AI as I am. My wife is sort of getting more interested in it. We talk about it sometimes, but for a long time, it was like, you know, she just. It wasn't of immediate concern to her, and so it was sort of my thing. And that's why it's so important when you're in that situation to start a podcast, because then you do actually have someone to talk about AI with without ruining your relationship.

[Ed Helms]

Ed, what do you think?

[Casey Newton]

Every relationship has things that are tough and that one person is into and another person isn't. And this feels very surmountable to me. At a certain point, the culture will probably start to, you know, AI will start to just infiltrate his girlfriend's life in ways that makes her more open to it. But even if not, it just seems like, like, find your buddy that you can. You can have these conversations with.

[Ed Helms]

Yeah, I mean, I. I have to confess, this is not a problem I have in my relationship. If anything, the issue in my relationship is could we talk about something other than AI? But, you know, I feel like in, you know, so many relationships, there is a subject like this, you know, like sports comes to mind. You know, like, maybe you're obsessed with the Golden State warriors and your partner is it. And every time you bring it up, you know, you see them rolling their eyes. And I just think this speaks to the fact that, like, it helps to have people in your life other than your primary partner, that you can just kind of distribute the weight of your. Your interests, you know.

[David]

Yeah, I mean, there are a lot of sort of AI clubs popping up around the country. I've met people when I've been out doing various events who say, you know, oh, I'm. I'm part of the local AI club. And this is a thing that I think is starting to emerge over the last couple of years. And so maybe if there's one in Chicago, you could sort of find the local AI club and join, join that and find a way to have a weekly discussion about these things.

[Ed Helms]

What do people do at AI Club?

[David]

Casey? The first rule of AI Club is you don't talk about AI club.

[Ed Helms]

I walked right into that one.

[David]

But, but I will give my, my earnest piece of advice here, because I think this is something really important, is that people don't automatically buy that AI is going to be meaningful to them until they see something that they struggle with in that it is useful at solving. So I think one thing that you could do if you're in a relationship where one partner cares a lot about AI and the other person hates it, is just to figure out, like, what do they value? Like what, what things do they like doing? What do they struggle with? What are some places, maybe at their job or in their personal life where they might be able to use AI and don't force it on them, but just maybe take one of those problems and just prompt an AI model with it and see if it solves something or does something interesting for them and then show it to the partner. Maybe try to meet them where they are and, and, and make their interest organic rather than just, like, pretending that they're into it for your sake.

[Ed Helms]

Yeah, but I would also say, like, take no for an answer from your partner here and, like, maybe just cool it on the AI talk for a while and, like, see if she brings it up at any point. And, like, maybe then you'll kind of have an entry point. But until then, I don't know if it's worth it.

[David]

All right, let's go to our last question here. This comes from a listener who goes.

[Ed Helms]

By, by L. Let's take the L.

[David]

And L asks, how do I help people get prepared for AI without totally freaking them out?

[Charlene]

Hi, Kevin and Casey. I'm Elle and I live in the Deep South. Here's some context for my question. I've been getting anxious in conversations where AI comes up. I'm tech avoidant but interested in tech forecasting because I want to feel prepared for what's ahead. But most people I know aren't as tuned in As I am am. So I'm hesitant to share my realistic sl Grim take on the potential of AI I don't want to plant scary seeds in their brains. As a result, I'm feeling mentally and existentially isolated. I'm doing better at making the best of my time in case it's running out faster than I'd hoped, which is how we should live anyway, so that's positive. On the other, I'm feeling distant from my peers and loved ones in a way that is hard to articulate. What should I say to my loved ones if it comes up? I want them to be mentally prepared, but not super sad. Living in the moment, but worried about frightening others.

[Ed Helms]

Elle.

[David]

Now, Ed, I'm curious to hear your take on this, because it sounds like you may have a version of this yourself. You mentioned earlier that you are worried about the singularity, and you're sort of terrified that it might be coming soon. So what should Elle do about trying to live in the moment? Take advantage of the time that we have, but also avoid freaking out her friends and family.

[Casey Newton]

It's hard not to talk about something that is scaring you or that you're obsessing over. And this may sound glib, but I think she could benefit from a therapist.

[Ed Helms]

Yeah.

[Casey Newton]

Someone that she really can explore these feelings with and help her process them and then also give her an outlet where she's not. Not burdening friends and family with that. Because the other thing is, none of us really know what's coming. And so to be. And there are a lot of AI optimists out there, and maybe they're right. So to be kind of Chicken Little in gloom and doom, as much as it's not a choice, sometimes feels a little premature. And again, finding an outline outlet, a therapist perhaps, to explore these feelings could be good.

[Ed Helms]

I'm glad you said that. I had the same thought. This really could benefit from therapy. And, you know, I guarantee you, you will not be the only person talking about your fears about an AI Future in therapy. I think it's actually quite common here in the Bay Area for folks to talk to their therapists about that. You know, while I totally understand you're hesitant to bring everybody down with your fears about AI I do think that part of living in a democracy is bringing up the things that you're concerned about, and there's no reason why you couldn't take maybe, you know, break it into small chunks and talk to your friends about things that you see out there that worry you. So if you see that all of a sudden, the chatbots have gotten super sycophantic, and you're reading stories about people having, like, mystical experiences with chatbots and convincing themselves that they're the Messiah. And you worry about that technology, like, being used by young people, let's say. There's no reason why you shouldn't talk about that. In fact, I think you should talk about it. And I think one reason why we started this show, Kevin, was we like talking about these issues, and we want to get other people talking about them. So I totally hear you, Elle, on not wanting to be a bummer. But, you know, I think everyone's allowed to be a bummer at least 10 or 20% of the time. Don't you, Kevin?

[David]

Yeah. Although I should say, like, I spend a lot of time talking with people about AI in in my life, and I have found that, like, when I'm in my sort of, like, gloomiest mood about it, when I'm feeling like my p Doom is quite high, I tend to not have good conversations with people because they sort of come away feeling like we're all screwed and there's nothing we can do about it. It sort of strips agency away from them when I talk about it like that. Whereas when I'm feeling more optimistic, I tend to have conversations that are just, like, sort of rooted in, like, wanting to help people understand things or, like, like make them excited or give them some hope for the future. And I think that when you give people a sense that they. They are not just, like, inexorably marching toward this future that they have no control over, I think it just goes a lot better. And so my advice for these, like, you know, sort of AI Doom crowd is always to, like, not frame things in terms of, like, what will happen no matter what, but, like, to. To sort of sketch out paths for people and say, well, if we make good decisions, it could go in a really good way, and if we don't, it could go in a really bad way. But, like, it's very important think to not make people think that they just have no choice in the matter. What do you think, Ed?

[Ed Helms]

I don't know.

[Casey Newton]

I'm getting anxious talking about it, honestly, but in a. In a what I think in is a good, healthy way, I. I do really like what you said, Casey, that, like, we're allowed to be a bummer sometimes. And it is important to kind of be honest about where we're at with things in our. With our communities and the people who care about us and love us and. And Also, if it's really feeling like an excessive burden to see, seek help and assistance with it, whatever form that takes.

[Ed Helms]

Absolutely. Well, before we go, Ed, we want to give you the opportunity. Do you have a hard question you'd like to ask Kevin and I? Anything going on with technology, any dilemma you've confronted recently that we can offer you our expert assistance with?

[Casey Newton]

Let's see. I give my mom, who's 85, a lot of tech support, and it can be quite, quite frustrating. And I would love some advice on sort of moving through that with grace and also to what extent it's necessary. There are times where it feels like maybe this is just not something to get figured out. And is that okay, Kevin, what are.

[Ed Helms]

Your thoughts about that?

[David]

Yeah, so I have shifted my views on this recently. My mom also requires some tech support from time to time, and I'm not physically there, like, in the same place as her, so. So I often end up doing it over the phone. And so what I have found is useful is to just fix things for her. Like, do not try to walk her through it. Just like the next time I am in the same place as her, just take her phone and fix all the things she doesn't like.

[Casey Newton]

There you go.

[David]

And do it very quickly and make it very hard for her to undo those fixes. And so basically, I think that there is a point at which people, they just do not want to learn the entire process of, like, changing some settings on something. So if you can just sort of set it up for them, they are eternally grateful and you save yourself and them a lot of grief.

[Ed Helms]

I think that is a perfect answer. The only thing that I would add to it is to the extent that you feel like your mom may have any curiosity about technology, I do think it's fun to nurture it a little bit. Like, yes, I think you're almost always going to be better off just, like, fixing it. That's just an act of love that you can give your parents is fixing things for them. But you can also also see if in the process of fixing that, you might share a little bit about how it works or what you think is interesting about it. See if that sparks anything for them. Maybe they'll go off and learn a little something themselves. I have to say, I talked to my mom this week, and she told me that she had just used Clawd to pick out some songs to put on a playlist for her 50th wedding anniversary party that is, like, coming up in a couple of months. And I mean, I was beaming with pride because she had had a good experience. She did think that it was too sycophantic. It actually worried. She sent me a screenshot. She was like, this thing is being way too nice to me.

[David]

But what did it say? It was like, you can't be having a 50th wedding anniversary. You're only 40 years old.

[Ed Helms]

That's right. It was a. Yeah, something in that neighborhood, you know? But what I loved about it was in the process of me talking to her all the time about AI. She was sort of like, you know what? Let me, like, investigate and see if this thing could do anything for me. And I think that is a really nice gift we can give our parents. Parents, too.

[Casey Newton]

Amen. I do think that it is a great expression of love.

[David]

Yes.

[Casey Newton]

Tech support.

[David]

It's the least we can do for our moms after what we put them through. Parental figures. Exactly.

[Ed Helms]

You better believe it.

[David]

All right, Ed Helms, thank you so much for joining us. You can buy Ed's book now. It's called snafu. The Definitive Guide to History's Greatest Screw Ups. Ed, this was great.

[Casey Newton]

Thanks so much for having me, guys.

[Ed Helms]

I feel like we made it out of this without a single snafu and that was important to me.

[David]

Hard Fork is produced by Whitney Jones and Rachel Cohn. Were edited this week by Matt Collette. We're fact checked by Ana Alvarad. Today's show was Engineered by Katie McMurran. Original music by Marion Lozano and Dan Powell. Our executive producer is Jen Poyant. Video production by Sawyer Roque, Pat Gunther and Chris Schott. You can watch this full episode on [e-mail] hardfork Special thanks to Paula Schumann, Pui Wing Tam, Dahlia Haddad and Jeffrey Miranda. As always, you can email us@hardforky times.com.

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[Casey Newton]

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