David Reese (36:49)
Yeah. So the company is mirror works and horn doors. And so it does, you know, basically it fabricates windows and doors and then installs them. Right. So it's a mixture of construction and manufacturing. It's not a window manufacturer, it's not a door manufacturer. It's rece components. But then there's, there's still, you know, you've got to cut up extrusions, you've got to cut up glass, you've got to, you got to deal with, you know, getting things ready to install and then the actual installation process. Right. So those, those are the things there that have to be done. And so it's again, that mixture kind of manufacturing plus installation. So that business, we look for businesses that are, that are sort of in the. We consider blue collar, in other words, manufacturing trades or construction. And that this one, normally with deals, what we're doing is we're networking, we're talking to people we're calling business owners. We're dealing with brokers or whatever. In this case, we had reached a point where there was enough of a reputation for what we're doing. They actually called us to see if we wanted to buy them. Yeah. And so that was the first time that had happened to us was on this deal that was pretty neat. And it was because of not only us being in the same city, but also culturally being more of a fit in terms of having conservative values. And so those two things together kind of opened up the opportunity. And so that was something that was neat and new. And since then, actually, over the last year or so, when we first got contacted from them, we've had more businesses starting to reach out to us. And so that's one of the neat things about building reputation and stuff is just kind of the way as people see you get deals done, they sort of go, oh, here's a person, actually they can do this. When you go through a selling process, one of the big dangers is that you put in months and months of work and then the person can't buy it. And so the ability to actually pull the deal together is a big part of that. So we had that come in and what we start to look at when we're evaluating the business, there's five elements of any business. You're talking about value proposition, which on a basic level is what does it do that people are interested in that they're willing to pay money for? Right. So for here it's like, well, there are people who want windows to be in their house and they would like doors to be in their house. And as long as people continue to want windows and doors being built into their houses and people are building them, or the same with commercial buildings, then there's opportunity here to provide value. Great, okay, so then the next thing, basically, if you don't understand the value proposition of a business, do not invest in it. If it's super complex and you have no idea what it is they're doing, it provides value to anybody. You just move on, look at the next opportunity. So if you can't, the value proposition has to be understandable. The next thing is you're looking at what the next, the next four pieces are. Marketing, sales, value delivery and finance. So marketing is getting attention and turning it into interest. So how do they market, how do they get people's attention and how they develop that into an interest to buy from them. The sales process is taking interested parties and turning them into customers. So how do they do that? And then the value delivery process is, okay, once you've sold, you've made a promise, there's either a contract or an exchange of money. How do you then provide the value that you're going to get paid for or have been paid for? And then the last part, finance, you're looking at the balance sheet, which has to do with, you know, the liabilities and the assets. You're looking at income statement in terms of profitability, and you're looking at cash flow statement, which is, you know, the cash coming in and the cash going out. And you're trying to avoid seizing up. You know, you can have a really great opportunity with high margins, but if you, if you, if you don't have the money to fulfill, then you kind of just have problems. So those are the things you're looking at on any business that you need to understand. So this thing, this deal came through the door from them calling us and then from there. And basically you have a bunch of men who have been hard working greyheads that had been doing this business together and they're in the process of retirement that own it. And so we're going, okay, so these men have worked for a long period of time. They've been in this thing, they're in their 60s and 70s and they're looking for opportunity to honorably transfer and to take care of the people that they want. And so they actually knew that they had other offers from other firms that were higher that to, to, to do the kind of strip and flip. And they very specifically chose to not sell their business for as much money as they could in order to avoid that fate for their business. And so, so they, they gave us a good deal on that. Now sometimes some businesses are harder to sell and they don't have that opportunity. But this business was big enough that they really could get access to a number of people that would be interested in buying. And when a business has like multiple layers of management is large enough, this business is 120 employees, right? So this business very easily is institutionalized already and can run without input. So that's, that's a perfect target for, for larger, larger firms. So that being the case, when we're looking at this, we're starting to learn about the business, we're grateful for the opportunity because of building in there. And we start to look at the marketing process and they're basically not doing any marketing. They're just relying upon like 35 years of reputation of the operation. And so we have, you know, basically the whole team and we continue to have involvement of some of the owners. And there's kind of this gradual process of retirement that occurs, but you have this transition of knowledge. And they've got these guys that have been there for 10 years, 15 years, 20 years, you know, and so you've got this whole kind of gradation of team that's already there. And then we also bring in quality new people in terms of trying to, you know, help to continue to build out and intentionally build the culture. So they're not doing any marketing. And so we start to go, okay, we have opportunity to support there. We then look at the sales process and they were basically not doing any sales process. They were just providing estimates to existing customers. And so we're like, we can, we can actively increase, you know, reaching out to try to support growth. And when you have men that have been doing something for a long time and they're kind of reaching the last decade or so of their career, a lot of the time what happens is they go, we're just going to do things well and we're not going to try to grow anymore. And they also stop pushing their people as hard because they're looking for opportunity to kind of just make it. So, okay, I've done a lot of the work. How can I leave this? And how can I enjoy some of the fruit of my labor? And so there's sort of this. A lot of the younger men are chomping at the bit to like then go push and grow. And so we found that when you have honorable men that have led a business and run it well and done good things, a lot of times they've got quality people that are there underneath them that when they move into retirement, these guys are ready to charge. And so that's kind of the neat thing is there's a bunch of quality people there that are ready to charge. So then, so then from there you have this, the value delivery piece is how do you do efficiency? And a lot of times, especially businesses that have been old owned by people who are going into retirement, efficiency has not been the focus. It's sort of just been like, well, are we doing well enough at it? And so there's a lot of tools using books like, you know, they focus on like the theory of Constraints or certain lean principles or whatever, where you can improve things for the efficiency. And you don't want to have this like endless tinkering into everything. But you want to figure out, are there some, are there some obvious and clear ways of improving efficiency? Is there money we can put into tools that will make things faster? What can we do to make life easier? And so those things in terms of efficiencies and thinking about teams, is there a way to start specializing people to kind of do certain types of tasks more? So that kind of stuff helps to really increase efficiency in the operations set. From a finance perspective, a lot of the times there's difficulty for growing. So like in construction, one of the big constraints on growth is capital because you have to put money into building stuff and then you have to from there wait to get paid. And so you're trying to figure out how can you grow. And when you take on new customers, there's payment risk, there's debt risk. And so you have to be able to support the cash flow not only for growth where you invest stuff and you're waiting months to get paid, but you're also having like the risk of new customers not being able to pay you back. And so you're trying to manage those things and have access to capital to be able to support them. And so we were able to come in and support the capital for the growth. We're able to help to improve efficiencies, we're able to encourage the sales operations to start become growth focused. And we're able to help with sort of the marketing processes with search engine optimization, paying money on paid advertising, using email, using text message marketing, that kind of stuff, and engaging and using social media in an appropriate way to be able to roll it out. And so with the value proposition you're looking at, is there a need for something here? Like is there a new R and D, like a new product line? Or do you just, do you just say, hey, we're going to actually just focus on selling more of what we're already doing because there's untapped potential there and those are the major decisions that have to be made.