If your AI spend outweighs the returns, it's probably not the tool. It's how you're using it.

Julie Stone is the Chief Learning Officer at TTEC, where she's led the AI transformation of a global workforce spanning more than 20 countries. She shares where most leaders go wrong with AI adoption, and how to fix your AI strategy before it costs you another year of growth and your team's trust.

In this episode, you will learn:

The most expensive mistake companies make with AI
Where AI improves your work — and where it doesn't
What to do with team members who resist AI

How to lead through change without losing your team's trust

Topics discussed:

(00:00)Introduction

(00:54) AI Leadership Mistake

(03:48) Get Team Buy-In

(06:23) Why Your Team Fears AI

(10:02) The Employee Contract

(13:28) AI for Human Connection

(17:27) Turn AI Into a Daily Habit

(21:02) Why the AI Revolution is Different

(25:32) Lead Through Change

(28:43) The Real Edge: Human Skills

(31:28) 3 Things That Build a Thriving Culture

(32:12) When Your Team Resists AI

(34:46) Long-Term AI Training

(36:24) Reframing AI Failure

(38:23) Avoiding Work Slop

(40:34) Confident Leaders in the AI Era

Connect with Julie Stone:

https://www.linkedin.com/in/julie-stone-talent-leader/

https://www.julieastone.com/

Resources Mentioned:

Superteams: The Science and Secrets of High-Performing Teams by Ron Friedman

About the Guest:

Julie is an enterprise executive at heart, with experience as an enterprise operator inside complex global organizations. She builds and deploys workforce strategies, AI-powered learning ecosystems, and leadership frameworks inside the world’s most complex organizations. Today, she advises CEOs and leadership teams on how human and agentic teams drive enterprise performance, resilience, and long-term value creation.

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