A leader with a direct report who is, she says, the most defensive person she’s ever known, devotes an entire coaching session to gathering tools to help her cope.

All the tools and ideas and scripts in this episode are in an easy-to-understand infographic. Download it for free here.

To work on “deserving” dive into The Four Agreements.

Dig into more tools for managing defensive people in our podcast library in these three categories:

Communication Skills

Management Skills

Relationship Building

Additional episodes you could listen to are:

216 - 7 Steps to Stop Emotional Hijacks

60 - Be Impeccable with Your Word

35 - Handling Defensive Behaviors

173 - Managing Bad Behavior

138 - Managing Disruptive Executives

198 - Psychological Safety

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Curious about coaching? Shoot me an email. tom@essentialcomm.com.

All our free infographics are in the Essential Tools bin.

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From The Look & Sound of Leadership team

How to Manage Defensive People