In this episode of The Manufacturers Network Podcast, host Lisa Ryan talks with Sameer Narkar, Founder and CEO of Konnect Insights, a bootstrapped SaaS company that’s redefining how enterprises manage customer experience.

What started as a small team of engineers in India has grown into a platform used by 400+ global brands in 35+ countries, managing over a billion customer interactions every year. Konnect Insights helps businesses unify social listening, omni-channel ticketing, analytics, and publishing all in one place.

Sameer shares what it takes to grow a tech company without external funding, how AI can actually simplify work instead of overcomplicating it, and why passion and trust, not just technology, win customers and retain top talent.

In This Episode, You’ll Learn:

What “omni-channel” really means for customer experience (and why most companies get it wrong)
The difference between plug-and-play AI and purpose-built, “home-cooked” AI
How to scale globally using partnerships instead of massive ad budgets
Why emotional connection often lands your first five clients before product maturity does
How to navigate language, culture, and local regulations when expanding internationally
The three factors that keep core employees loyal for the long haul

Key Quote: “Your first customers don’t choose you because you’re the biggest or best; they choose you because they believe you’ll go the extra mile.” — Sameer Narkar

About Sameer Narkar: Sameer Narkar is the Founder and CEO of Konnect Insights, a unified customer experience management platform combining social listening, omni-channel ticketing, analytics, and publishing. Under his leadership, Konnect Insights has grown organically into a trusted enterprise solution for global brands across 20+ industries.

Connect with Sameer: LinkedIn: Sameer Narkar

Website: Konnect Insights

Connect with Lisa: Website: LisaRyanSpeaks.com

LinkedIn: Lisa Ryan, CSP

Listen now to learn how Sameer turned curiosity, persistence, and partnerships into a global success story and why staying human is still the smartest growth strategy of all.

How to Build a Global SaaS Brand Without Losing the Human Touch with Sameer Narkar