Podcast
The Modern Manager
Hosted by Mamie Kanfer Stewart · EN
Host Mamie Kanfer Stewart shares practical approaches to help you be a great manager. Learn more at: https://themodernmanager.com/
Solo episodes are like mini-courses, providing actionable tips based on experience and research. Guest episodes are engaging conversations that elicit insights and suggestions for how to apply the ideas.
Learn more about effective meeting practices, communication skills, managing conflict, team building, time management, group dynamics, goal setting and accountability, team competencies, productivity and collaboration technologies, organizational culture, and more.
Be sure to follow the podcast on your favorite platform so you never miss a new episode!
11episodes
Episodes
Newest firstAll episodes
418: Insights on Effective Leadership from the LGBTQ+ Community with Dr. Joel A. Davis Brown
Yesterday00:33:33Tap to summarizeSome of the best leadership lessons don't come from business books. Throughout history, different cultures have developed wisdom for how we can interact with and lead others. By exploring what different cultures value, we can identify insights into what might help us be better managers today.Dr. Joel A. Davis Brown is an attorney, executive leadership consultant, and author of The Souls of Queer Folk. Drawing on lessons from LGBTQ+ cultural values and decades of leadership consulting, he helps organizations build more inclusive, perceptive, and human-centered leadership practices.In this episode, we explore how the unique values of the LGBTQ+ community offer a powerful blueprint for transformational leadership. We’ll discuss how you can integrate these human-centered insights into your own team culture to create a more inclusive and effective workplace.Conversation Topics(00:00) Introduction(02:34) Why Joel started researching LGBTQ+ culture and leadership(06:19) How the research worked: 15 values sorted into 9 meta-themes(09:45) Overview of the meta-themes: justice, authenticity, verve, interconnectedness, creativity, fluidity, resilience, somatic awareness, perceptiveness(12:52) Authenticity: internal alignment before external behavior(14:57) Verve: internal exuberance versus charisma(18:12) Non-binary thinking: rejecting either/or decisions(22:55) Somatic awareness: what your body tells you about your work(26:57 Two great managers Joel’s worked for(33:06) [EXTENDED EPISODE] Building these values into team culture, not just individual leadership(39:28) [EXTENDED EPISODE] Perceptiveness: situational awareness and reading the room📚 Additional Resources:✨ Read the full transcript: https://docs.google.com/document/d/1z2kdQnqMCcz92rq31pnfzOMH4O9df6rqYddUXwlvtg0/edit?usp=drive_link ✨Follow me on Instagram: https://www.instagram.com/leadershipwithmamie/ ✨Visit my website for more: https://www.mamieks.com/ ✨ Subscribe to my YouTube channel: https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 Keep up with Dr. Joel A. Davis-Brown.- Connect with Joel on LinkedIn: https://www.linkedin.com/in/joelanthonybrown/- Follow him on Instagram: https://www.instagram.com/joelabrown/ - Visit the Pneumos website: https://www.pneumos.com/Join my newsletter to get episodes delivered directly to your inbox: https://www.themoddernmanager.comThe Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive and great work gets done.Follow The Modern Manager on your favorite podcast platform so you never miss an episode!#Leadership #TeamCommunication #WorkplaceCulture #LeadershipDevelopment #InclusiveLeadership #Teamwork #WorkStyles #ManagerSkills #PsychologicalSafety #EmotionalIntelligence #LeadershipTips #Collaboration #WorkplaceCommunication #FutureOfLeadership #TheModernManager
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417: Why Hitting Your Goal Doesn't Always Mean You Were Successful
1w ago00:06:57Tap to summarizeHitting the goal doesn’t always mean the project was a success.A project can finish on time, hit every target, and look like a clear win on the dashboard while quietly burning out the team, damaging trust, or leaving the same problems waiting to happen again.In this episode, I explain why outcomes alone don’t tell the full story of project success and introduce three measures every manager should consider: the outcome, how the work got done, and what the team learned. You'll discover how to distinguish between a win you can repeat and one that may be costing you future success.You'll also learn why the way your team achieves a goal matters, how learning can change the value of both wins and failures, and how to evaluate whether your team is better positioned to succeed next time.By the end of this episode, you'll have a practical framework for measuring success beyond the dashboard and building a team that can deliver strong results again and again.Conversation Topics(00:00) Why hitting the goal doesn't always mean the project was successful(01:00) The problem with measuring success by outcomes alone(02:00) Why a win today can quietly cost you the next one(03:00) The three components of project success(04:00) Measure #1: Did you achieve the outcome you set?(04:00) Measure #2: How effectively did the team get the work done?(05:00) Measure #3: What did the team learn that can improve future performance?(06:00) [Extended Only] How to explain an unsustainable win to a boss who only cares about results (07:00) [Extended Only] How to own a missed goal without losing the value of what you learned📚 Additional Resources✨ Read the transcript: https://docs.google.com/document/d/1Sp9sEhxynY8oS_glRYpJhV0UmMU5HTQ4z3RVStGBoD0/edit?usp=sharing ✨ Follow me on Instagram:https://www.instagram.com/leadershipwithmamie/ ✨ Visit my website for more:https://www.mamieks.com/ ✨ Level up your skills:https://themodernmanager.com/replaybundle ✨ Subscribe to my YouTube channel:https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 Join my newsletter to get episodes delivered directly to your inbox: https://www.themoddernmanager.comThe Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive and great work gets done.Follow The Modern Manager on your favorite podcast platform so you never miss an episode!#Leadership #Management #ProjectManagement #TeamPerformance #GoalSetting #LeadershipDevelopment #PeopleManagement #ManagementSkills #TeamSuccess #TheModernManager
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416: Stop Difficult Conversations From Going Wrong (Before They Even Start)
2w ago00:29:21Tap to summarizeDifficult conversations are rarely difficult because we don't know what to say.More often, they fall apart because we have the conversation at the wrong time, in the wrong way, or without realizing that the other person is experiencing the situation very differently than we are.Fortunately, this week's guest shares a practical framework for navigating challenging conversations without creating more conflict. Instead of focusing on "winning" the discussion, you'll learn how to create the conditions for people to listen, collaborate, and move forward together.Victoria Rennoldson is a global leadership expert, executive coach, and author of Become a Global Leader. She helps leaders communicate across cultures, build stronger relationships, and handle difficult conversations with greater confidence and empathy.In this conversation, we explore why difficult conversations so often break down, how culture and communication styles shape conflict, and a simple framework that helps leaders replace defensiveness with genuine dialogue and better decisions.Conversation Topics(00:00) Introduction(01:56) Why most difficult conversations fail before they even begin(05:18) Preparing yourself before addressing conflict(09:41) The hidden emotional baggage that shapes difficult conversations(13:27) How culture influences communication, conflict, and feedback(17:42) Three communication differences every manager should recognize(22:06) How to avoid misreading what someone is really communicating(26:11) Practical ways to create safer, more productive conversations(28:09) [Extended Episode Only] The BRIDGE framework for difficult conversations(35:02) [Extended Episode Only] How to avoid misunderstandings across different communication styles(37:13) [Extended Episode Only] Why simple check-ins uncover what meetings often miss📚 Additional Resources:✨ Read the full transcript: https://docs.google.com/document/d/1GJRsTpWGQWe-Bq0caozgV3uDo-0hkyeXyhy58Jim6NY/edit?usp=drive_link ✨Follow me on Instagram: https://www.instagram.com/leadershipwithmamie/ ✨Visit my website for more: https://www.mamieks.com/ ✨ Subscribe to my YouTube Channel: https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 Keep up with Victoria Rennoldson- Connect with Victoria on LinkedIn: https://linkedin.com/in/victoria-rennoldson- Listen to the Cultural Communication Confidence podcast: https://culturecuppa.com/podcast- Check out her book Become a Global Leader: https://culturecuppa.com/book- Visit the Culture Cuppa website: https://culturecuppa.com/Join my newsletter to get episodes delivered directly to your inbox: https://www.themoddernmanager.comThe Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive and great work gets done.Follow The Modern Manager on your favorite podcast platform so you never miss an episode!#DifficultConversations #LeadershipCommunication #ConflictResolution #ManagerSkills #WorkplaceCommunication #LeadershipDevelopment #CommunicationSkills #EmotionalIntelligence #CrossCulturalCommunication #ManagementSkills #PsychologicalSafety #LeadershipTips
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415: The 30-Day Onboarding Plan Isn't a Welcome Packet
3w ago00:11:01Tap to summarizeMost onboarding plans focus on helping new hires feel welcome and settled in their role.But the real purpose of onboarding isn't orientation; it's creating clarity before misunderstandings become habits and before small mistakes turn into difficult performance conversations.In this episode, I explain why the success or struggles you see three months after someone joins your team are often determined before they even start. You'll learn the difference between orientation and onboarding, why unclear expectations quietly undermine great hires, and the three things every manager should define during the first 30 days.You'll also discover how AI can help you build a practical onboarding plan in less time, why documenting your team's unwritten rules matters more than you think, and how to reset expectations if someone has already been in the role for weeks or even months.By the end of this episode, you'll have a simple framework for creating onboarding plans that build confidence, prevent unnecessary feedback conversations, and help new employees succeed from day one.Conversation Topics(00:00) Why the real onboarding work begins after a candidate accepts the offer(01:56) Orientation vs. onboarding: the difference most managers miss(03:45) Why unclear expectations create future performance problems(06:13) Step #1: Define what success looks like at 30, 60, and 90 days(07:18) Step #2: Teach the unwritten rules that every team follows(08:49) Step #3: Explain how to work effectively with you as a manager(09:41) How AI can help you build a stronger onboarding plan in minutes(10:18) [Extended Only] How to re-onboard an employee when things aren't going as planned (11:44) [Extended Only] A simple conversation that resets expectations without creating defensiveness (13:00) [Extended Only] Why a "fresh start" can rebuild confidence and improve performance 📚 Additional Resources✨ Read the transcript: https://docs.google.com/document/d/1it3sq2F1DMg7SaFcJY68HAbo9Kxgi2Pz_nvEYLBNwKg/edit?usp=sharing✨ Follow me on Instagram:https://www.instagram.com/leadershipwithmamie/ ✨ Visit my website for more:https://www.mamieks.com/ ✨ Level up your skills:https://themodernmanager.com/replaybundle ✨ Subscribe to my YouTube channel:https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 Join my newsletter to get episodes delivered directly to your inbox: https://www.themoddernmanager.comThe Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you never miss an episode!#Leadership #Management #Onboarding #NewManager #PeopleManagement #EmployeeOnboarding #LeadershipDevelopment #ManagementSkills #FutureOfWork #TheModernManager
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414: How to Create Space for Strategic Thinking with Howard Tiebel
4w ago00:29:36Tap to summarizeMost managers know they should spend more time thinking strategically. The problem is that strategy often gets crowded out by urgent tasks, endless decisions, and the pressure to solve today's problems.But strategic thinking isn't just about setting long-term goals. It's about creating the space to explore possibilities, challenge assumptions, and help your team think beyond what's immediately in front of them.Fortunately, this week's guest shares a practical approach to developing strategic thinking, creating compelling visions of the future, and leading conversations that generate better ideas rather than rushing to premature solutions.Howard Teibel is the founder of Teibel Education and an expert in leadership development, organizational strategy, and team effectiveness. For decades, he has helped leaders and organizations build cultures where people communicate more effectively, think more strategically, and navigate change with greater confidence.In this conversation, we discuss why strategic thinking is often misunderstood, how leaders can create a compelling vision that inspires action, and why slowing down conversations is often the key to generating better ideas. We also explore how moods influence team performance and what managers can do to help teams stay productive when emotions threaten to derail progress.Conversation Topics(00:00) Introduction(02:12) Why strategic thinking is more than long-term planning(05:41) Creating a compelling vision of the future(10:06) How vision shapes what organizations believe is possible(16:38) Helping teams think strategically together(18:47) Why strategic conversations often collapse into action planning(22:14) The difference between debating ideas and exploring them(25:06) What great leaders and partners do differently(28:31) [Extended] Why knowing what to do isn't enough to change behavior(29:30) [Extended] The hidden role moods play in team performance(32:44) [Extended] How to recognize and shift unproductive moods in meetings(35:40) [Extended] A simple exercise to create more intentional team conversations📚 Additional Resources:✨ Read the full transcript: https://docs.google.com/document/d/1UiIcgN4YcpNc0fAHakdjK_DZBCmb4N2io6xjX_2ZQso/edit?usp=sharing ✨Follow me on Instagram: https://www.instagram.com/leadershipwithmamie/ ✨Visit my website for more: https://www.mamieks.com/ ✨ Subscribe to my YouTube Channel: https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 Keep up with Howard Teibel- Connect with Howard on LinkedIn: https://www.linkedin.com/in/howardteibel/ - Visit Teibel education here: https://teibelinc.com/ Get episodes and key takeaways delivered to your inbox when you join my newsletter atwww.themodernmanager.com---------------------The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!#StrategicThinking #LeadershipDevelopment #TeamLeadership #LeadershipSkills #DecisionMaking #OrganizationalLeadership #ExecutiveLeadership #BusinessStrategy #LeadershipCommunication #ManagementSkills #TeamEffectiveness #FutureThinking #LeadershipMindset #OrganizationalDevelopment #TheModernManager
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413: What to Do When a Meeting Gets Heated
Jun 2300:09:14Tap to summarizeWhen a meeting becomes tense, your natural instinct might be to calm things down.But when emotions start rising, the real problem usually isn’t the conflict itself. It’s that something important is at stake, and the conversation has shifted from solving a problem to defending positions, competence, or credibility.In this episode, I explain why trying to smooth things over or bypass the hard stuff by “taking it offline” often makes things worse. You'll learn how to recognize what's really happening when discussions become emotional, why tension can be a useful signal rather than a threat, and how to help a group move from arguing with each other to working on the problem together.I also share a real example from a meeting where I wasn't the leader in the room but still had an opportunity to intervene. You'll learn three practical steps for slowing down heated conversations, uncovering the real issue beneath the disagreement, and helping teams make productive progress without shutting conflict down.By the end of this episode, you'll have a simple framework for navigating difficult moments in meetings and the confidence to step in when everyone else is waiting for someone else to act.Conversation Topics(00:00) A meeting that became more heated than anyone expected(01:06) Why most people freeze when conflict escalates in a meeting(02:05) The hidden issue underneath emotional disagreements(02:52) Why "let's take this offline" often makes things worse(03:32) Emotions are information, not a problem to solve(04:25) Why don't you need authority to help with a difficult conversation(05:40) Step #1: Slow the conversation down without shutting it down(06:00) Step #2: Identify the real concern underneath the disagreement(06:43) How to redirect emotional energy toward solving the problem(07:11) Step #3: Decide what happens next so the issue moves forward(08:00) The difference between burying a problem and intentionally parking it(08:50) [Extended] How to repair trust after an emotional reaction at work (09:20) [Extended] Why apologizing alone often isn't enough to rebuild credibility📚 Additional Resources✨ Read the transcript: https://docs.google.com/document/d/1hFBOi5jIA5I3TCv9h-BJDu7bmN0Yp8T2zhc9wDglGsM/edit?usp=sharing✨ Follow me on Instagram:https://www.instagram.com/leadershipwithmamie/ ✨ Visit my website for more:https://www.mamieks.com/ ✨ Level up your skills:https://themodernmanager.com/replaybundle ✨ Subscribe to my YouTube channel:https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive and great work gets done.Follow The Modern Manager on your favorite podcast platform so you never miss an episode!#Leadership #Management #CommunicationSkills #ConflictResolution #MeetingManagement #LeadershipDevelopment #PeopleManagement #TeamCommunication #ManagerTraining #TheModernManager
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412: How Great Managers Create Accountability Without Micromanaging with Molly Rodau
Jun 1600:32:07Tap to summarizeManagers often say they want more accountability on their teams. But accountability often feels like micromanaging people, chasing updates, or constantly correcting mistakes.In fact, many accountability problems begin long before performance issues show up. They start with unclear expectations, missing resources, and assumptions that everyone interprets requests the same way.Fortunately, this week’s guest offers a practical framework for creating accountability that actually works, without damaging trust, morale, or autonomy.Molly Rodau helps organizations navigate periods of growth and complexity by strengthening leadership, communication, and management practices. She specializes in helping leaders make difficult decisions while creating environments where people can do great work and feel supported.In this conversation, we explore why accountability is often misunderstood, how managers can set clearer expectations, the importance of providing the right resources, and how to have productive accountability conversations that strengthen performance instead of creating resentment.Conversation Topics(00:00) Introduction(01:52) Why accountability is not the same as blame(03:44) The biggest mistakes managers make when setting expectations(09:31) When documenting expectations helps prevent confusion(11:55) How to balance clarity without becoming overly controlling(16:35) The difference between relational and tactical resources(20:03) Practical ways to support employees so they can succeed(21:03) Why accountability requires getting comfortable with authority(21:48) Avoiding “ruinous empathy” and “obnoxious aggression”(26:14) How positive accountability reinforces great performance(28:43) A great manager Molly worked for(31:46) [Extended] What to do when accountability conversations stop working(33:36) [Extended] The REAL framework for advocating upward and getting support(39:09) [Extended] Moving from complaints to productive action📚 Additional Resources:✨ Get the extended episode by joining The Modern Manager Podcast+ Community for just $15 per month✨ Read the full transcript: https://docs.google.com/document/d/1D_1whtmbUFjdCik2Sre61M6tXpWw8KdevvfWunir4x0/edit?usp=sharing ✨Follow me on Instagram: https://www.instagram.com/leadershipwithmamie/ ✨Visit my website for more: https://www.mamieks.com/ ✨ Subscribe to my YouTube Channel: https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 ✨ Episode 236: Say What Needs To Be Said with Kim Scott: https://themodernmanager.transistor.fm/236Keep up with Molly Rodau at Collectively- Follow Collectively on Instagram: https://www.instagram.com/__collectively/- Follow Collectively on LinkedIn: https://www.linkedin.com/company/be-collectively/- Visit their website: https://www.becollectively.com/Guest Bonus: ERA and REAL Advocacy FrameworksDownload the The Expectations - Resources - Accountability Framework and The REAL Advocacy Framework cheatsheets to help you apply them to your work.To get this bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.---------------------The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!#Accountabilit #LeadershipDevelopment #PeopleManagement #ManagementSkills #LeadershipSkills #ManagerTraining #WorkplaceLeadership #TeamPerformance#EmployeeEngagement #ManagementTips #LeadershipGrowth #CommunicationSkills #ProfessionalDevelopment #TeamLeadership #TheModernManager
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411: 3 Types of Team Conflict and How to Resolve Each One
Jun 900:12:57Tap to summarizeSome team conflicts seem to get resolved quickly.Others keep resurfacing in meeting after meeting, leaving everyone frustrated and no closer to a solution.In this episode, I explain why certain disagreements are so difficult to resolve and introduce a simple framework for identifying the three types of conflict that show up on nearly every team: process conflict, perspective conflict, and personality conflict.You'll learn how to recognize which type of conflict you're dealing with, why different conflicts require different responses, and the practical steps managers can take to help conversations move forward instead of going in circles.By the end of this episode, you'll have a clearer way to diagnose team disagreements, reduce unnecessary friction, and help your team navigate conflict more productively.Conversation Topics(00:00) Why smart teams get stuck in unresolved disagreements(00:54) The three types of conflict hiding inside one conversation(03:06) Type #1: Process conflict and clarity on how work gets done(04:23) Type #2: Perspective conflict driven by values, experience, and expertise(05:19) Type #3: Personality conflict and clashing work styles(06:20) Move #1: Identify the type of conflict before solving it(06:49) Move #2: Resolve process conflict by clarifying decision rights and expectations(08:29) Move #3: Resolve perspective conflict by naming trade-offs and decision criteria(10:30) Move #4: Manage personality conflict through translation, reframing, and team norms(12:03) [Extended] Why managers often misdiagnose conflict when they are part of it (13:19) [Extended] How to recognize when you're acting like a player instead of a referee.(14:22) [Extended] A simple technique for reducing bias during difficult team disagreements.📚 Additional Resources✨ Read the transcript: https://docs.google.com/document/d/15h40eVFr8x2Mk9kW9gn53rbZQQpxjBmkxkE19BmLTxM/edit?usp=sharing ✨ Follow me on Instagram:https://www.instagram.com/leadershipwithmamie/ ✨ Visit my website for more:https://www.mamieks.com/ ✨ Level up your skills:https://themodernmanager.com/replaybundle ✨ Subscribe to my YouTube channel:https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!#Leadership #Management #PeopleManagement #TeamConflict #ConflictResolution #LeadershipDevelopment #ManagerTips #TeamLeadership #WorkplaceCommunication #TheModernManager
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410: The Simple Coaching Habit That Changes How Teams Think with Laura and Dominic Ashley-Timms
Jun 200:31:37Tap to summarizeMost managers think their job is to have the answers.But the managers who create the strongest teams often do the opposite: they ask better questions.The challenge is that under pressure, most of us default to fixing, advising, and jumping in with solutions. And while that may feel efficient in the moment, it can unintentionally shut down ownership, confidence, and independent thinking on our teams.Fortunately, this week’s guests explain why coaching doesn’t have to mean hour-long development conversations or formal mentoring sessions. Instead, they share how small “coachable moments” in everyday work conversations can transform the way people think, learn, and perform.Laura Ashley-Timms and Dominic Ashley-Timms are leadership experts, executive coaches, and authors of The Answer Is A Question. Their work focuses on helping managers use operational coaching techniques to develop more confident, capable, and engaged teams through the power of purposeful inquiry.In this conversation, we explore how to identify coachable moments, the kinds of questions that build confidence and critical thinking, and why managers who stop rushing to provide answers often unlock far greater performance from their teams.Conversation Topics(00:00) Introduction(02:14) Why managers default to giving answers instead of coaching(05:27) What makes a moment “coachable”(08:43) How operational coaching builds confidence and ownership(12:08) The difference between helpful questions and advice disguised as questions(14:31) The Ques-Gen framework for asking better questions(18:21) How purposeful inquiry creates new insights and learning(19:27) Questions that unintentionally shut people down(22:20) How to share your ideas without dominating the conversation(24:38) The leadership shift from problem-solver to talent developer(30:10) [Extended Episode Only] How to decide if a situation is truly coachable(33:36) [Extended Episode Only] Why small coaching moments create long-term team growth(35:17) [Extended Episode Only] The growing pressure managers face today(37:24) [Extended Episode Only] Why “accidental managers” are burning out(38:56) [Extended Episode Only] Reframing management as enabling others to succeed📚 Additional Resources:✨ Get the extended episode by joining The Modern Manager Podcast+ Community for just $15 per month✨ Read the full transcript: https://docs.google.com/document/d/1nDydcM3ozLY1UtVNN7O0AqMJr1rs5JkuWe8KDq6EdQE/edit?usp=sharing ✨Follow me on Instagram: https://www.instagram.com/leadershipwithmamie/ ✨Visit my website for more: https://www.mamieks.com/ ✨Upskill your team: https://themodernmanager.com/replaybundle ✨ Subscribe to my YouTube Channel: https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 Keep up with Laura Ashley-Timms and Dominic Ashley-Timms- Connect with Laura on LinkedIn: https://uk.linkedin.com/in/laura-ashley-timms- Connect with Dominic on LinkedIn: https://uk.linkedin.com/in/dominic-ashley-timms- Listen to the STAR® Manager Podcast: https://STARmanager.global/podcast- Check out their book The Answer Is A Question: https://www.amazon.com/Answer-Question-Superpower-Everything-Transform/dp/0117093912Guest Bonus: 10 Free Audiobooks of The Answer is A QuestionThis book provides a step-by-step walk-through of their ground-breaking STAR® model. Packed with invaluable insights, examples, and mini-missions, you’ll learn precisely how to make some immediate changes that will yield fast and exciting results and revolutionise how you manage forever.The first 10 members to sign up will receive the audiobook.To get this bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.---------------------The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!#LeadershipDevelopment #ManagementSkills #CoachingSkills #PeopleManagement #LeadershipCommunication #ManagerTips #WorkplaceLeadership #EmotionalIntelligence #TeamLeadership #CoachingConversations #ManagerTraining #FutureOfWork #LeadershipGrowth #EmployeeDevelopment #OperationalCoaching
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409: The Feedback Conversation Managers Avoid (And How to Finally Have It)
May 2600:08:02Tap to summarizeMost managers think difficult feedback conversations are hard because they don’t know what to say.But often the real problem is that the conversation they’re preparing for is the wrong one.In this episode, I break down why feedback conversations become so emotionally exhausting, why managers keep delaying them, and how unclear expectations quietly damage trust long before feedback is ever delivered.You’ll learn why feedback only works when there’s a shared understanding of standards first, how to shift from a “feedback conversation” to a “clarity conversation,” and four practical moves that make difficult conversations more productive and less emotionally charged.In the extended version, I also explore what to do when the conversation still doesn’t work, how to identify whether the real issue is clarity, capability, motivation, or systems constraints, and why repeating the same conversation louder rarely fixes the problem.By the end of this episode, you’ll have a practical framework for approaching difficult conversations with more clarity, less avoidance, and a much better chance of creating real change.Conversation Topics(00:00) The parking garage moment managers know too well(01:32) Why feedback conversations feel so difficult(02:28) The hidden problem: unclear standards and assumptions(03:39) Why feedback is really a clarity conversation(04:54) Move #1: Name the conversation before it starts(05:50) Move #2: Lead with the observable gap, not emotions(07:00) Move #3: Make the conversation collaborative, not a verdict(07:00) Move #4: End with recommitment and accountability(07:00) [EXTENDED ONLY] Why discomfort doesn’t always mean the conversation failed (08:02) [EXTENDED ONLY] The difference between capability, will, and systems gaps (09:22) [EXTENDED ONLY] Why repeating the same feedback conversation louder rarely works (10:17) [EXTENDED ONLY] Reframing feedback as alignment instead of judgment 📚 Additional Resources✨ Read the transcript: https://docs.google.com/document/d/1iw4Ci7hYzU-1kSC8biwCp7opAjCuXcJJSRH7oP69PGk/edit?usp=sharing ✨ Follow me on Instagram:https://www.instagram.com/leadershipwithmamie/ ✨ Visit my website for more:https://www.mamieks.com/ ✨ Level up your skills:https://themodernmanager.com/replaybundle ✨ Subscribe to my YouTube channel:https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!#Leadership #Management #Feedback #CommunicationSkills #ManagerTools #WorkplaceCommunication #LeadershipDevelopment #TheModernManager
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