Podcast
The Modern Retail Podcast
Hosted by Digiday · EN
The Modern Retail Podcast is a podcast about all the ways the retail industry is changing and modernizing. Every Saturday, senior reporters Gabi Barkho and Melissa Daniels break down the latest retail headlines and interview executives about what it takes to keep up in today’s retail landscape, diving deep into growth strategies, brand autopsies, economic changes and more
32episodes
Episodes
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Hits and misses from Q1 earnings season
6d ago00:32:35Tap to summarizeLate May saw a slew of first-quarter earnings reports that reflected meaningful growth for companies like Target and Walmart, but also revealed some bigger shifts in consumer behavior and operational costs. While shoppers dealing with higher fuel costs are pulling back in some areas, like DIY home projects, they're also showing up to treat themselves for limited-edition collabs or deals at off-price retailers. This week on the Modern Retail Podcast, special projects editor Melissa Daniels is joined by reporter Mitchell Parton to unpack some of the biggest hits and misses of earnings season, from Target's comeback to the threat of rising fuel prices.
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Why every brand is now their own media company, featuring Prince Street Pizza
2w ago00:40:57Tap to summarizeIn the era of the viral vertical video, there is a seemingly endless appetite for new content. And brands are getting in on original content trying by creating their own series for social media. In January, Gap Inc announced it was creating a new role, a chief entertainment officer, where Pam Kaufman will lead their “fashion-tainment” strategy. This year, David’s Bridal launched “Breaking Bridal,” a series documenting nontraditional weddings. And since September, New York-based Prince Street Pizza has been putting out episodes of “Delivering Happiness,” a YouTube series starring actor Nick Turturro. Lawrence Longo, the CEO of Prince Street Pizza and Irv’s Burgers, is the brainchild behind “Delivering Happiness,” having gotten his start as a film producer before getting into the restaurant industry. Prince Street Pizza is in the middle of expanding nationwide – new locations are opening soon in Nashville and Charleston – and the show is part of the company’s brand awareness strategy. This week, Longo joins senior reporter Gabriela Barkho and special projects editor Melissa Daniels on the Modern Retail Podcast. Longo breaks down his approach to storytelling and why he’s bullish on original content fueling Prince Street’s growth. "I think every brand is their own media company," Longo said. This episode gets into: The time and investment needed to create consistently viral moments. The logistics behind pulling off a project like “Delivering Happeniness." Why brands should not expect authentic content to drive instant sales.
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The tradeoff economy: Why stressed shoppers are still spending
3w ago00:32:01Tap to summarizeFor this week's Modern Retail Podcast, co-hosts Gabriela Barkho and Melissa Daniels were joined by Katie Thomas from the Kearney Consumer Institute to discuss how shoppers' financial stress is showing up in their shopping habits. KCI recently released its latest Consumer Stress Index, which monitors 24,000 consumers across 12 countries. It looks not only at consumers' financial picture but also at their stress related to geopolitics and government, innovation and technology, food and the environment, and health and education. What's different this year is that it's not just one factor causing consumers to feel stressed. It's the compounding effect of inflation, geopolitical instability and overall uncertainties. "Put these two analyses together — historic stress levels and a population that feels starved of joy — and you get a consumer landscape that continues to defy the standard recessionary playbook," the report said.
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How TikTok Shop is winning over major brands
4w ago00:33:52Tap to summarizeOn this week's episode of the Modern Retail Podcast, co-hosts Gabriela Barkho and Melissa Daniels are joined by Modern Retail's platforms reporter Allison Smith to dig into why TikTok Shop is becoming a more legitimate sales channel in the eyes of bigger brands. Less than three years old, TikTok Shop now makes up roughly 20% of all social commerce sales, according to data from eMarketer. The rest of the category is dominated by Meta. Last year, the company drove $500 million in sales during the four-day stretch from Black Friday to Cyber Monday.In response, more established legacy brands and mid-sized companies are popping up on TikTok Shop. Smith reported this March that sales from big-name brands — those with at least $30 million in annual revenue — increased 97% year-over-year on TikTok Shop.The conversation discusses: How affiliates and discounts are powering acquisition. What it's like operating on TikTok Shop as a big corporation versus a smaller startup. What it takes to succeed on TikTok Shop.
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What it takes to build a true lifestyle brand
Apr 2500:25:39Tap to summarizeIt seems like every company wants to bill itself as a “lifestyle brand” these days. If a company can truly integrate itself into a customer’s lifestyle – versus just selling them a single product – they can build a more powerful connection over time. But, what does that actually mean in practice?In this episode of the Modern Retail Podcast – recording live at the Modern Retail Marketing Summit in Huntington Beach, California – Mandy Fry, co-owner and president of Southern California-based apparel brand Z Supply, talks about how she built Z Supply into a full-fledged lifestyle brand.For Fry, building Z Supply into a lifestyle brand meant first and foremost taking the company into different categories. Fry joined Z Supply in 2019, roughly six years after the brand launched. At the time, Z Supply only carried t-shirts. Fry decided to first launch loungewear. At the time, “it was a really trendy category,” Fry said. And given that many customers said they liked the soft feel of Z Supply’s t-shirts, loungewear was the next logical step.The loungewear launch came at a very fortuitous time: February 2020. The success of loungewear gave Z Supply to enter new categories like jackets, resortwear and even sunglasses.But building Z Supply into a lifestyle brand required a mindset shift. As Fry put it, building a lifestyle brand is all about meeting your core customer “at every moment of the day.”“I wanted to wake up with her in our loungewear. I wanted to go to school drop-off with her. I wanted to workout with her, I wanted to go to work with her, I wanted to go to drinks, I wanted to travel [with her].The episode also gets into: What new category launches didn’t work How Z Supply had to shift its marketing strategy to position itself as a lifestyle brand. Z Supply’s retail distribution strategy (the brand sells through roughly 3,000 boutiques) and why Z Supply has largely said no to big retailers so far.
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The growing debate over digital price tags
Apr 1800:37:52Tap to summarizeElectronic shelf labels are nothing new. Lately, though, the topic has been making headlines as companies like Kroger and Walmart announce they'll be rolling out more of the technology across their stores. The small screens replace the paper stickers that store employees would have to replace by hand anytime there is a price change or stock change. But this is raising concerns among grocery store workers and consumer advocates about the potential for unfair price increases. In turn, the United Food and Commercial Workers union is making a legislative push across states and in Congress to regulate what companies can and can't do regarding in-store pricing. On this episode of the Modern Retail Podcast, special projects editor Melissa Daniels interviews lobbyists on both sides of the issue: Jason Straczewski, group vice president of government relations and political affairs at the National Retail Federation, and Ademola Oyefeso, UFCW International Vice President and Director of Legislative and Political Action. The interviews get into why electronic shelf labels can benefit retailers because of the efficiency they provide, including increased accuracy, saved staff time and faster in-store operations. But the UFCW has argued that the technology could cost workers their jobs. Beyond that, UFCW has also raised concerns about the unilateral ability for companies to change prices, which could open the door to "surveillance pricing," or when companies change prices based on the data they have around who is shopping. There are also concerns about "algorithmic pricing," or using automation to adjust prices in real-time. In the episode, we'll also hear about: The legislative push UFCW is making in states and where that stands. What existing laws already say about price gouging and consumer protection. How this fight opens the door to concerns around companies using AI to determine pricing.
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Has the latest sneaker bubble officially burst?
Apr 1100:28:03Tap to summarizeLast week, Allbirds sold for $39 million to American Exchange Group, a vast drop from the peak $4 billion valuation Allbirds had when it went public in 2021. But it’s not just Allbirds that’s dealing with decline in sales. The DTC brand is just one example of a shoe brand that stumbled in an ever-competitive market. The Allbirds fire sale also comes at a time when many sneaker brands are on a comedown after years of growth, thanks to ongoing demand. With that news, this week’s episode takes a look at the larger state of sneakers. Companies like On and Hoka, deemed darlings just a couple of years ago, are experiencing a slowdown in sales. Meanwhile, specialty running brands like Brooks and Asics are having a moment thanks to their positioning, offering technical designs. All the while, legacy player Nike is slowly but surely regaining its top spot as revenue recovers. To discuss these challenges many sneaker brands face, host Gabi Barkho is joined by senior reporter Julia Waldow. The duo speak about: How footwear brands lose their way as trends come and go. Fierce competition from the challenger brands means incumbents like New Balance and Nike are clawing their way back to regaining market share. The increase in unforeseen challenges in the category, like tariffs and the rising cost of synthetic rubber.
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Why shoppers can't get enough of limited-edition scents and flavors
Apr 400:37:14Tap to summarizeOn this week’s Modern Retail Podcast, co-hosts Gabi Barkho and Melissa Daniels delve into the vast world of product LTOs, also known as limited-time offers. In the CPG space, these are usually limited-edition flavors or scents that brands drop to create consistent newness. Spring tends to be a big season for LTOs as brands refresh their assortment. And the trend is only getting bigger. Even legacy brands like Peeps are releasing more unique flavors this year, like Rita's-Italian-Ice- and Pop-Tarts-flavored marshmallows. This episode looks at why these limited releases have become a big part of brands’ marketing strategy, as they are now a major sales driver. Joining the show this week is Ryan Meegan, co-founder of Dude Wipes, to talk about the ways the brand has grown its customer base through limited-edition and seasonal scents. And the proof is in the numbers. The 2025 seasonal assortment included the fall-themed take on pumpkin spice, Dumpkin Spice, and the winter holiday scent Dingle. About 69% of households that bought these Dude Wipes products were new to the brand, totaling about 150,000 new households. In this week's episode, Meegan discusses: The importance of developing seasonal SKUs that stand out in the stale wipes aisle. How Dude Wipes is now planning annual inventory around these products. How scents that began as seasonal test runs became important revenue drivers for Dude Wipes.
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Inside David's Bridal's post-bankruptcy turnaround
Mar 2800:42:46Tap to summarizeThis week on the Modern Retail Podcast, special projects editor Melissa Daniels sits down with David's Bridal CEO Kelly Cook to go behind the scenes of the company's post-bankruptcy turnaround plan. The roughly 76-year-old U.S. retailer is known for its wedding gowns and formalwear. But it’s had a challenging time staying solvent in recent years and filed for Chapter 11 in November 2018, and again in April 2023. The company's retail footprint has gone from more than 300 stores to around 150 today. Cook took on the CEO role about one year ago and has shepherded changes under the "Aisle to Algorithm" transformation plan to help reposition the company as a digitally driven brand that offers more than just gown sales, including wedding planning assistance through its Pearl Planner service. Their conversation gets into: How AI is helping David's reposition itself, establish internal efficiencies to acquire customers The in-store upgrades it's making to provide a more omnichannel experience The morale and culture challenges a business faces after filing for bankruptcy
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AI-generated review summaries could upend online shopping
Mar 2100:27:28Tap to summarizeOn this week’s Modern Retail Podcast, senior reporter Gabi Barkho delves into the growing phenomenon of AI-generated review summaries.It’s one of the many ways generative AI is already impacting the way people discover products and shop online. These summaries are not only changing the way chatbots talk about products, they’re also pushing brands and marketers to navigate customer reviews differently.In this episode, Barkho is joined by Dawn Hilarczyk, chief operating officer at Borghese, and Nick Lafferty, who leads growth marketing at Profound. Hilarczyk and Lafferty break down the following: How AI-generated customer reviews are condensed and spread by AI search engines like Gemini, ChatGPT and Rufus. Why bot-written summaries decontextualize product descriptions and features. What brands can do to better control the way their customer reviews show up in summaries.
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