Experience design is core to Gusto’s customer service — and its approach to teamwork. Gusto builds user-friendly HR and payroll software for small businesses, but its success is driven from within. The company's Experience Design Team is bringing customer-centered UX design principles in-house to architect individualized work experiences for all. In this episode, we hear from Gusto’s Amy Thibodeau, chief design officer, and Liberty Planck, head of remote experience + how we work, about how these intentional and thoughtful design tactics are creating efficiencies, more opportunities for collaboration, and a stronger team culture.