Thu Jul 03 2025

BEST OF: Will Guidara: The Pursuit of Unreasonable Hospitality First Aired 6/07/24 Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former co-owner of Eleven Madison Park. Under his leadership, the restaurant received numerous accolades, including four stars from the New York Times and three Michelin stars. In 2017, it was named number one on the list of the World's 50 Best Restaurants. In this conversation, Adam and Will discuss the concept of unreasonable hospitality and the importance of managing expectations. They also discuss Will's background in the hospitality industry, his experience working with renowned chef Daniel Boulud, and his time at Eleven Madison Park. Will shares insights on hiring the right people, creating a culture of caring, and making it cool to care. They also touch on the significance of team building and...