Technology now sits at the center of modern ADR practice, and the decisions we make about tools, pricing, and security have real consequences for our efficiency, profitability, and client experience. In this episode of the Practice Playbook Podcast, I’m joined by legal tech pioneer Gary Doernhoefer to unpack what actually works for mediators, arbitrators, and dispute resolution firms today.

Gary and I talk candidly about how ADR technology has evolved, why many traditional pricing models no longer serve neutrals, and how integrated platforms can eliminate friction while protecting confidentiality. If you’re rethinking your tech stack for 2025 and beyond, this conversation offers practical insight and strategic clarity.

In This Episode, You’ll Learn:

Why eliminating friction points like manual data entry, repetitive forms, and disconnected tools is critical to a sustainable ADR practice
How automated intake, conflict checks, document generation, and secure communications can reclaim hours of professional time
The risks of piecemeal tech stacks and why integrated platforms offer stronger security and reliability
How AI tools like ADR Coach can support both practitioners and parties without replacing professional judgment

More About This Week's Special Guest:

Gary Doernhoefer graduated from the University of Chicago School of Law and has 40 years of experience in private practice, as an in-house attorney, general counsel and entrepreneur in two successful technology startup companies. His legal experience convinced him of the benefits of ADR and inspired him to apply his skills to the development of technology for dispute resolution practitioners. He is the founder of ADR Notable - the leading case and practice management software designed specifically for ADR practitioners. He also serves as Co-Chair of the ADR Practice Skills and Technology Innovations Committee of the ABA Dispute Resolution Section, and is a frequent speaker on ADR technology.

Website and Contact Information:

ADR Notable: https://www.adrnotable.com

Social media:

https://www.linkedin.com/in/gdoernhoefer/

https://www.linkedin.com/company/adr-notable/

Who This Episode Is For

Mediators
Family law and collaborative professionals
Attorneys, arbitrators, and legal neutrals
Coaches and consultants working in conflict resolution
Solo practitioners and small to mid-size ADR firms
Practice owners seeking efficiency, scalability, and sustainability

Resources Mentioned

The Flat Fee Playbook – Your guide to building, structuring, and pricing flat fee services
ADR Notable website and demo signup
The Flat Fee Playbook by Susan Guthrie
Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter.
RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532
RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533

Meet Our Creator and Host: Susan Guthrie

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Connect with Susan E. Guthrie

Website: https://susaneguthrie.com
Books: https://susaneguthrie.com/susans-books
LinkedIn: www.linkedin.com/in/susaneguthrie
Instagram: @susaneguthrie and @practiceplaybookpodcast