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Brought to you by why refi refinance your defaulted private student loans today@yrefi.com Ramsey.
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Today's question comes from Craig in Delaware, in previous years you've advised using a tax professional, but lately you've been promoting a software that listeners can use to do their own taxes. We've had professionals do our taxes for years, so I don't disagree with that advice. But what is the reasoning behind changing your stance on tax preparation data?
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We did a better job than flying by the seat of our pants analyzing who was coming to the website. So if someone came to the Website and Ramsey Solutions.com and clicked on ELP Endorsed Local Provider for tax preparation, when they went to a tax professional and they had a extremely simple return and the tax professional would charge two or three hundred dollars to prepare a return that takes 15 minutes, the people would say, no, I'm not going to do that. And so we were seeing like 60% of the leads that went through to the tax professionals were not qualified leads, meaning the people were, they were not in the market to spend that kind of money to do a simple tax return and they would opt out and go do something like TurboTax. And so we weren't serving the listener well. And it was aggravating our tax professionals because they were getting about over half of their people calling them were not turning into customers because they were not qualified leads. And so the data told us that about half of our audience would prefer to do a quick, easy digital tax return. About half of our audience has a complicated return. They own a business, they've moved, they've gone through some kind of life change or they have investments or whatever and they need a tax professional. And a couple hundred bucks is no big deal to them to have a more complicated return done. And they continue to use the tax professionals. But basically about 50% of the people in our audience were just saying bye, bye, you're not helpful to me and to our tax professionals. And so we said, oh, we need to be helpful. Let's figure out something because, because TurboTax is not really free most of the time. Most of the time you go in there, they give you some kind of an upcharge and they promote the snot out of financing. They'll loan you the money against your refund, they'll send you a credit card, they forget they're there to do taxes and try to sell you a bunch of debt. And I thought, well, if I can punch that in the nose, I'd like to do that. So simultaneously with serving our customers. We created a product with the Tax Slayer people and white labeled it. And the Ramsey Smart Tax is now there to serve the half of the customers we were dumping in the street. And we don't feed them a bunch of crap about credit cards while they're doing it. Oh, and it's actually what it says it is. Whatever we charge a couple of dollars is not much. It's. That's the number. It's not. We don't upcharge you and get you six ways from Sunday on this. So that's why we did it. Yeah.
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And be paying attention folks. It's two weeks away. Ramseysolutions.com SmartTax by the way, that's where you go. Fabulous product.
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If you have a simple return.
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If it's simple.
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If you don't, go to the LP's page and get you a professional just like Craig is asking. But Craig, that's a great question because really that was what, four years ago or something? We started working on that. But the team came in and said, Dave, we're losing. We're not serving half of the people that are asking for help. We need to find something to serve them. And prior to that I was just like, everybody needs a tax professional. But I've always had some kind of weird return my whole life because I've been self employed or straight commission or some kind of a thing going on in my. I've had real estate, all this other stuff. So I've always needed a. So I couldn't imagine just you know, blip, blip, blip with a piece of software and being done. It doesn't occur to me, but it turns out half of our audience has a very simple return. If you don't have a simple return, don't use Ramsey Smart Tax. Get a professional. But if you have a simple return, don't pay somebody 300 bucks to do something you can do in a few minutes with a simple piece of software for like 30 bucks or something. That's a much better deal for you and it's a lot faster and it's very accurate. It's. That was the other thing. I was worried about it being accurate. It's extremely accurate. Why refi Refinances delinquent private student loans for struggling borrowers. Learn more at Y r e f y.com Ramsey.
Podcast Summary: The Ramsey Show Highlights
Episode: "If You Do This You'll Be A Millionaire Before 30"
Release Date: May 6, 2025
Host/Author: Ramsey Network
In the "If You Do This You'll Be A Millionaire Before 30" episode of The Ramsey Show Highlights, the Ramsey Network addresses a pivotal shift in their approach to tax preparation services. The discussion centers around their transition from endorsing traditional tax professionals to promoting a proprietary tax software, Ramsey Smart Tax. This change aims to better serve their audience's diverse tax preparation needs while maintaining affordability and efficiency.
Listener Inquiry: The episode begins with a listener question from Craig in Delaware, who notes that Ramsey Network has been advocating for using tax professionals in the past but has recently started promoting a software solution for tax preparation. Craig seeks to understand the reasoning behind this strategic pivot.
Ramsey Network's Response: Dave Ramsey explains that after thorough analysis of their website traffic and user behavior, they discovered a significant mismatch between listener needs and the services offered by traditional tax professionals.
Dave Ramsey (00:30):
"If someone came to the Website and RamseySolutions.com and clicked on ELP Endorsed Local Provider for tax preparation, when they went to a tax professional and they had an extremely simple return and the tax professional would charge two or three hundred dollars to prepare a return that takes 15 minutes, the people would say, no, I'm not going to do that."
Ramsey Network's data analysis revealed that approximately 60% of the leads directed to tax professionals were unqualified. These listeners typically had straightforward tax situations that did not warrant the high fees charged by professionals. As a result, many opted for do-it-yourself solutions like TurboTax, which often include unwanted upsells and financing options.
Dave Ramsey (02:00):
"We were seeing like 60% of the leads that went through to the tax professionals were not qualified leads...and they would opt out and go do something like TurboTax."
The network identified several issues with the conventional tax preparation model:
High Costs: Professional tax services charge substantial fees for simple returns, which deterred a large portion of their audience.
Unqualified Leads: Many listeners referred to tax professionals did not require complex tax services, leading to inefficiencies and frustration for both the listener and the tax professional.
Aggressive Upselling: Platforms like TurboTax often push financing options and credit products that are not conducive to the financial well-being of users.
Dave Ramsey (02:45):
"Most of the time you go in there, they give you some kind of an upcharge and they promote the snot out of financing... they'll send you a credit card, they forget they're there to do taxes and try to sell you a bunch of debt."
To address these challenges, Ramsey Network collaborated with Tax Slayer to develop Ramsey Smart Tax, a white-labeled tax software designed to meet the needs of listeners with simple tax returns. This solution offers several advantages:
Affordability: Priced modestly, it provides a cost-effective alternative to expensive tax professionals.
Simplicity: Tailored for straightforward tax situations, enabling users to complete their returns quickly and accurately.
No Upsells: Unlike other software, Ramsey Smart Tax does not push unnecessary financial products, ensuring a hassle-free experience.
Dave Ramsey (03:00):
"We created a product with the Tax Slayer people and white labeled it. And the Ramsey Smart Tax is now there to serve the half of the customers we were dumping in the street."
While Ramsey Smart Tax caters to those with simple returns, the network continues to support listeners with more complex financial situations by directing them to professional tax preparers. This dual approach ensures that all listener needs are adequately met without compromising on quality or affordability.
Dave Ramsey (03:45):
"If you don't have a simple return, don't use Ramsey Smart Tax. Get a professional. But if you have a simple return, don't pay somebody 300 bucks to do something you can do in a few minutes with a simple piece of software."
Dave Ramsey (00:30):
"If you have a simple return, don't pay somebody 300 bucks to do something you can do in a few minutes with a simple piece of software for like 30 bucks or something."
Dave Ramsey (02:00):
"We were seeing like 60% of the leads that went through to the tax professionals were not qualified leads."
Dave Ramsey (03:00):
"Ramsey Smart Tax is now there to serve the half of the customers we were dumping in the street."
Dave Ramsey (03:45):
"It's extremely accurate."
The Ramsey Network's strategic shift to promoting Ramsey Smart Tax underscores their commitment to providing tailored financial solutions that align with their audience's needs. By leveraging data-driven insights, they identified and addressed a significant gap in the market—affordable and straightforward tax preparation for the majority of their listeners.
Key Takeaways:
Personalized Financial Solutions: Understanding audience demographics and needs is crucial in offering relevant financial services.
Cost-Effectiveness: Providing affordable alternatives can enhance accessibility and satisfaction among users with simple financial situations.
Avoiding Unnecessary Upsells: Maintaining transparency and avoiding aggressive selling tactics fosters trust and aligns with the broader mission of financial well-being.
Balancing Services: Offering both digital solutions and professional services ensures comprehensive support for all listener segments.
By introducing Ramsey Smart Tax, the Ramsey Network effectively bridges the gap between listeners who need simple tax solutions and those requiring more specialized assistance, thereby reinforcing their role as a trusted advisor in both life and financial matters.
The episode highlights the importance of adapting financial services to meet the evolving needs of the audience. Ramsey Network's proactive approach in introducing Ramsey Smart Tax not only enhances user experience but also solidifies their dedication to empowering listeners to achieve financial success, potentially contributing to their journey toward becoming millionaires before the age of 30.
For More Information:
Visit RamseySolutions.com to explore Ramsey Smart Tax and other financial resources.