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In this conversation, we're discussing how refrigeration techs can make the transition from technician to manager, with Todd Ernest, Executive Chairman of Climate Pros. Todd has some great insights on management skills, including technical excellence versus leadership excellence, emotional intelligence and coaching ability. We also dive into honing communication skils, listening, avoiding favorites, delegating instead of doing, and accountability - the softer skills that are critical for technicians who want to make the career jump into management.

In this episode, we cover:

(05:56) Tech vs Manager Mindset

(08:59) Traits of Successful Leaders

(09:53) Communication Skills

(17:59) New Manager Mistakes

(23:58) Delegation in the Field

(26:04) Accountability Shift

(29:03) Management Reality Checks

(29:53) Crucial Conversations Manager Need to Have

(31:34) Communication That Lands

(33:03) Offering Praise and Listening

(37:22) Coaching and Establishing Control