How can leaders build better workplace culture by rethinking hybrid work? In this fourth episode of the culture mini-series, Kevin and Jennifer Moss look at how hybrid work habits are quietly shaping workplace culture in ways that undermine both people and performance, often without leaders realizing it. They argue that treating in-office and remote days identically is a missed opportunity and that leaders should design distinct expectations for each work context. They discuss why many employees feel frustrated by return-to-office mandates when the work itself hasn't changed, and how this disconnect erodes trust and motivation. The conversation highlights a simple shift leaders can make: use in-office days for collaboration, relationship-building, and shared experiences, while protecting remote days for focused, uninterrupted work.

Jennifer's Story: Jennifer Moss specializes in future-focused leadership development, expertly balancing employee well-being with performance. As an award-winning writer and internationally acclaimed keynote speaker, she specializes in transforming workplace culture using data-driven leadership strategies. Her book The Burnout Epidemic tackled employee burnout and was among Thinkers50's "10 Best New Management Books for 2022." Her latest book is WHY ARE WE HERE?: Creating a Work Culture Everyone Wants (Harvard Business Review Press; 2025)

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Book Recommendations

Why Are We Here?: Creating a Work Culture Everyone Wants by Jennifer Moss
The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It by Jennifer Moss

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Better Hybrid Habits (in 20 Minutes or Less)