Are you designing your employee experience or just letting it happen? Most leaders talk about employee experience, but few intentionally shape it. In this episode, Kevin sits down with Dean Carter to explore why that's a costly mistake. Dean gets to the point: What do your employees actually experience every single day? Because while culture is what your organization is, employee experience is what your people feel. Dean emphasizes that designing employee experience must be intentional, continuous, and co-created with employees rather than imposed on them. He also shares real stories showing how listening in real time, acting on feedback, and giving people genuine agency can transform engagement, trust, and performance, even in struggling organizations.

Dean's Story: Dean E. Carter is the co-author of Employee Experience Design: How to Co-create Work Where People and Organizations Thrive. He is newly named CEO at Instill.ai and has over two decades of experience as an executive officer for renowned, and Fortune50 companies, such as Patagonia and Sears, as well as a board director for private and publicly traded companies. His views on employee experience and the future of work are frequently featured in global publications, podcasts, corporate events, and mainstage keynotes.

Looking to Develop Stronger Leaders?

Want help developing the leaders in your organization? Reach out to explore how the Kevin Eikenberry Group can support your team at info@kevineikenberry.com.

Book Recommendations

Employee Experience Design: How to Co-create Work Where People and Organizations Thrive by Dean E. Carter, Samantha Gadd , Mark Levy
Primal Intelligence: You Are Smarter Than You Know by Angus Fletcher

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Designing the Employee Experience with Dean Carter