Why is emotional intelligence no longer optional for leaders facing change and challenging conversations? Amy Jacobson joins Kevin to discuss what emotional intelligence really is and why it matters more than ever. They explore emotional intelligence as a skill, not an identity, emphasizing that EQ shows up in the how and why behind our decisions and behaviors. Amy shares a common misconception about emotional intelligence, clarifying that it isn't about avoiding conflict, being agreeable, or maintaining constant positivity, but about understanding emotions, regulating responses, and choosing actions that move people and outcomes forward. Amy also introduces relatable metaphors, such as treating change as if it were "your baby," to explain why leaders often overlook the emotional experience of those affected by change.

Amy's Story: Amy Jacobson is the author of Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership and her new book The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations. She is an emotional intelligence and human behavior specialist. Previously featured in Fast Company, The Daily Telegraph, News.com.au and more, Jacobson trains corporations, companies and groups large and small in both private and public sectors about the importance of emotional intelligence. She uses simple, actionable strategies—and a bit of tough love where needed—to help leaders and employees understand that no matter what industry you are part of, our biggest challenges are always the same. When she's not working, Jacobson enjoys musicals, basketball, traveling and dining out. She and her husband, Mark, share two teenage children.

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Book Recommendations

Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership by Amy Jacobson
The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations by Amy Jacobson

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The Emotional Intelligence Advantage with Amy Jacobson