L;DR: Kelly Lewis and Tiffany Jones kick off 2026 with bold go-to-market predictions: AI agents become a “shadow RevOps team,” ICPs get dynamic and constantly refreshed, pricing shifts away from seats toward consumption and outcomes, hiring prioritizes EQ over resumes, sellers enable champions to sell internally (especially to CFOs), and digital sales rooms evolve into AI-powered deal command centers.

2025 was a roller coaster, but 2026 is already shaping up to be a defining year for modern go-to-market teams. In this predictions episode, Kelly Lewis and Tiffany Jones unpack what they believe will materially change how revenue orgs operate, hire, sell, and enable.

Tiffany argues that AI agents are about to explode inside RevOps workflows, creating a “shadow RevOps org” that handles specialized tasks like territory optimization, scoring, lead flow balancing, and routing. She even puts a stake in the ground: by the end of 2026, a 10-to-1 agent-to-human RevOps ratio will start to become the expectation.

Kelly’s first prediction builds on a common ICP problem: companies define an ICP once, then let it sit for years. With better data and AI, ICPs become living and dynamic, shifting from “who could buy” to “who should buy,” including who can implement, realize value, and expand.

From there, they dig into the ripple effects: what happens to compensation and quotas when RevOps tools move from seat-based pricing to consumption or outcomes? Why will buyer education make old-school consultative scripts feel slow or irrelevant? Why does EQ become the most important hiring trait as AI handles more of the “heavy lifting”? And what does it look like when sellers stop “selling to the CFO” and start enabling their champion to sell internally?

They close with a big bet: digital sales rooms evolve from static link hubs into the AI-powered command center for the deal, where meetings, proposals, and content live together, and buyers can ask the room questions and get instant answers.

If you work in sales, enablement, RevOps, marketing, or revenue leadership, this episode will challenge how you think about your stack, your team, and your 2026 priorities.

Subscribe for more GTM strategy, enablement, and revenue insights, and follow The Revenue Insiders on LinkedIn for weekly takeaways.