TLDR: Your best sellers are getting promoted into leadership roles with no real training, and both they and the business are paying for it. Tiffany and Kelly break down why the frontline sales manager is the most underdeveloped role in go-to-market and what actually fixing it looks like.

Frontline sales leaders are carrying one of the heaviest responsibilities in any revenue org: accountable for the number, the people, the pipeline, the forecast, and the cross-functional relationships that make all of it work. And in most companies, they were given zero preparation for any of it beyond being really good at selling.

In this episode, Tiffany and Kelly go deep on why the super rep pattern continues to dominate sales leadership culture in 2026, what it's costing go-to-market organizations, and what a better model looks like, from the structure of a frontline leader's ideal week, to the skill vs. will framework for coaching, to the real reason the AI-fueled push toward bigger team spans is a risk most boards aren't accounting for. And if you're looking for sales leadership coaching or frontline manager training, Kelly's program (run in partnership with Sarah Bedwell) is linked below.

In This Episode:

Why promoting top AEs into management without training sets them up to fail
The skill vs. will assessment every frontline leader should be running on their team
What the "frozen middle" is and why your coaching time should center there
The ideal structure for a frontline sales leader's week, Monday through Friday in detail
Why expanding team spans using AI tools right now is a serious organizational risk

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Learn about Kelly's Sales Leadership Coaching Program: therevenueinsiders.com

Sales Leadership: Why Frontline Sales Managers Are Set Up to Fail