Erica talks with Jeff Joiner, a professional speaker and sales trainer. They explore themes of personal wellness, business strategies, and the importance of authentic human connection. Joiner emphasizes selling more than the basic service, instead selling trust and a personal relationship. He encourages listeners to focus on providing exceptional customer experience, even in commodity businesses. The discussion covers how entrepreneurs can differentiate themselves by connecting genuinely with clients, offering unexpected acts of service, and building loyalty. Erica and Jeff also share their personal struggles and experiences, creating an open and entertaining conversation.

Connect with Jeff: https://www.instagram.com/jeffreyjoiner/

Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/

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Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence.

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Thank you for being part of my exciting journey!