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Welcome to the Scoop with Erica Kruipen. Your host is the owner of Kruipen's Poop and Scoopin. She's built a six figure dog waste removal business and loves talking a little crap with like minded folks. Starting and growing a small business can be scary, but Erica wants to share some tips and tricks that she's picked up along the way as she continues her entrepreneurial journey. She hopes this podcast will educate and inspire you to think outside the corporate box and do something a little crappy like Scoop dog poop. And now, here's Erica
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what's Up Scoop Podcast. I'm your host, Erica Kruipen and on today's episode, Dear Diary, Spring Rush diary. What's going on? What's top of mind? Let's talk about it. I don't know if this is gonna be in a super informative podcast. This is more of a, it's Thursday. I need to record content. Today is a content recording day and I was thinking, I'm like, hmm, what can we talk about? Well, the cool thing about me, whatever's top of mind is what we're going to talk about. So we're going to talk about imposter syndrome a little bit more because it's still kind of top of mind for me. I was really, I was really going through it. It was very top of mind. I want to talk about Spring Rush burnout. Let's recap my numbers. I'm going to look at my jobber Dashbo and share exactly what I'm looking at right now and some, I guess, worries and thoughts that I have going on right now after this Spring Rush. So if you're interested in hearing all about that, stay tuned. But before we hop into it, two things. If you have not yet subscribed to the channel yet, if you could please go ahead and hit that subscribe button, I would greatly appreciate it. I'm really trying to get to 10,000 subscribers and it's been a goal of mine for quite some time. There's a couple of reasons why. One, it's a whole round number. It takes me out of the single digits. And then also it looks good to brand sponsors that. That's the honest truth. There is a couple people that I've wanted to work with and they just have told me that my numbers are too low, even though I have an awesome engaged audience, which makes me think that I probably shouldn't work with them. If they don't want to invest in a smaller creator, that's a really good idea. Thank you for helping me work that out. But still, I do see my analytics that a lot of people that watch the videos are not subscribed. So if you could just hit that subscribe button, that would be really awesome. I would greatly appreciate it. It's a nice little thank you. This is for my folks over on YouTube. Secondly, if you are not part of the poop scoop millionaire community over on school, I highly encourage you to go ahead and check that out. If you are trying to start your pooper scooper business. If there's some things that you're kind of stuck on and you're trying to get to that next level, the information and the content is inside of that inside of school, I will include a link down below. Third. Oh, I told you two things. But three, if you're not using Jobber and you need a field service management software, I think that's what the cool kids are calling it these days. That's what I use to run and grow my business, which we're going to talk about. My dashboard right now. I kind of just want to do an overview. It does your routing, it does your invoicing, it does your customer communication. I actually just had an issue with my customer communication yesterday. We, I decided to call it early because we had some pretty wild weather that ripped through. And I was looking and it was supposed to be like thunderstorms and lightning and we were having flash floods. Like, my basement is actually flooding right now as we speak. I do not love that. For me, I'm waiting on a plumber to come over and help me with that. But the streets were flooded. It was rough. Like, we got some crazy weather. I heard tornadoes hit, not here in Michigan, but elsewhere. So I just decided. I'm like, you know what? It's, it's, it's the we're in spring rush still. I don't necessarily want everybody to go out right now because it's a little bit chilly. I don't know what it's going to be like. One, I don't want to risk the vehicles getting flooded and stuck on a side street. The visibility, I don't want to risk that. I also don't want to risk anybody getting sick right now because it's still kind of chilly mixed with that rain. I don't want, I didn't want to risk anybody going out. So we just decided to cancel the day. Well, let me tell you, it rained, but not to the point where I was like, I was thinking like, dang, man, we should have went out. But I'm glad that we didn't, because I. I needed a day. I. I don't know. I'm burnt out. I'm a little bit burnt out. It's been. It's been like five solid weeks of just go, go, go, go, go. It has been absolutely insane. And I was feeling kind of, like, guilty for, like, feeling this way because, like, my body is tired, my mind is tired. I. I'm feeling a little less ambitious than I probably should, you know, because things have been going so good, and I was just having a rough day. And I know we talked about imposter syndrome the other day, and it's perfect timing because I'm going through the same thing as well. I had all these thoughts in my mind. I'm like, you're not appreciating what's happening right now. Like, you're. We're worried about the other foot dropping because of past issues. I'm like, why are things going so smooth right now? Do you deserve this? How do you deserve these people that want to work for you? How did two people that you hired out of a hundred out of a hundred people that applied, the two people that you brought on first to interview with, they were amazing, and you hired both of them. And then this other woman reached out not once, not twice, but three times because she really wanted to work for my company. And she's an absolute rock star so far. I don't know. I. I was almost. I was just having a hard time accepting it. And so I had reached out to my. My pastor's wife, Ms. Sarah, and was telling her about it and just telling her how I was feeling. And she sent me a voice note back or a video back, directing me to Ephesians 1, a letter from Paul. I wonder if I should in. I wonder if I should put the video in here. Maybe I will over on YouTube, I'll put the video in. That's exactly where my Bible was, because I am doing my own independent Bible study. And I had started to read it, but I was getting very sleepy, and I paused. I was like, no, you'll come back to this when you are able to pay full attention to what you're reading, because this is important. So. So I had sent that video to Ms. Sarah, talking to her. She responded back later. I then came in the house and did a full video showing her that's exactly, exactly where my Bible was. And that was exactly what I was getting ready to read. God is so good, so accurate. The timing, the absolute timing. So I wanted to share that with you, if you are going through the, the, the imposter syndrome or you're feeling burnt out and you're having a hard time, go read that. Ephesians, chapter one. I'm going to read it again. I feel like I need to read it a couple more times to like, really digest what's going on. But I, I, I felt the need to share that since that's what we had talked about last week. Okay. Secondly, let's talk about my dashboard. What's going on with Jabber? So let me, let me get rid of all of my customer information first and foremost before I go ahead and do all of this. And I'm going to open up a loom video and show you what my dashboard looks like. March 12th. It's a Thursday. This is what my Jobber dashboard looks like. It says, good morning, Erica. Which I love that. Now let's give a, let's, let's do a little tour. So if you're listening to this over on the podcast, you might have to come over to YouTube. Well, not my, if you want to see the visual, come over to YouTube. Okay, so up at the top, we have our Messages. I have 11 messages and 43 notifications that we have to look through. We come down here to workflow. There are seven new requests that we need to attend to. This is customers that are asking us for service that submitted a request through the jobber form online. Over here, in the quotes, I have five approved quotes in the amount of $857, which I need to work into the schedule. I have to reach out to them. I have one draft. So we have to figure out what's going on. That with that I believe in, I believe why it's drafted is because I have some newer people that are working and when they don't feel comfortable sending out a quote, they'll put it in drafts for me to go check. I'm not going to click on it because it will bring up client information and I don't want to share that. We come over to jobs. There is one job in the amount of $28 that needs to be invoiced. You might be like, why $28? I thought you do your billing monthly. I do, but I have this one customer that I made an exception for, and so I'm doing her billing per week. Don't do that. Don't let the tail wag the dog. It happens. So I am active. There is 294 active jobs right now in the amount of $30,300. And actions required is three jobs in the amount of $468. Over here in invoices, I am waiting on $1,444 in payments, I have nine in drafts in the amount of $603. And I have eight past due invoices in the amount of $4,431. Yep, I have a lot of cleaning up to do. But that's what, that's what everything's looking like right now. If we come over here to the sidebar. So there you have a lot of different options here in Jobber. And this isn't a sponsored Jobber video. I will be recording a sponsored Jobber video later because I have to get that one up and do that. But I just wanted to show you I basically live in Jobber. I live in Jobber and I live in qo, which is openly known as Open Phone or formerly known as Open Phone. Stay tuned. I'm going to have the people that develop like the developers of that phone system on the podcast. I just have to get that figured out. But anyways, what I wanted to show you. So we have all these different options over here like your client requests, quotes, jobs, invoices, payments. You click on all these, it's going to take you to different sections within your CRM. But I want to click on insights because I want to show you something. So this month we've had 170 leads, 209 requests. We've converted 48 of those requests into a job. Okay, 44 of them went to one off jobs. And then we were able to convert 35 of those into recurring. So from the 1st to the 12th, we've converted 35 customers. And right now with what we've brought in, we're at $34,396. Last year we ended the month with 31021.80. So we already surpassed last year's revenue or last. Okay, we already surpassed last year's March revenue in the first 12 days. Actually, I think we did it in the first eight days. So March is off to a great start. And that's why I'm getting a little concerned because like, I'm like, I'm burnt out. And I'm like, no, it's only the 12th of March. We still have all of March and potentially two weeks into April, you know, you cannot be burnt out yet. You have to keep pushing. You're going to have to figure this out. My lead source by revenue, I don't have this information filled out properly. In Jobber and then I'm not going to, I'm not going to show you my heat map. I'm going to keep that one to myself. But Jobber does have a heat map where it shows you where the most amount of your revenue is coming from. A huge shout out to today's episode sponsor, Jobber. The number one operations management software for home service business owners. Jobber is the software I use to run, grow and manage my small pooper scooper business. Jobber helps me handle the admin tasks quicker so I can focus on growing my business and getting more me time back. From creating custom quotes all the way to getting paid my money, Jobber has my back. Yeah, we're pretty much best friends, but if I had to choose my favorite feature, I'd say the mobile app. I can create the quotes, edit the jobs, communicate with customers and keep my eye on the staff right from my phone. If you're a home service entrepreneur looking to level up your business, look more professional and save time, head over to jobber.com croupen to start your 14 day free trial and get 20% off your first six months with my special link. Now let's get back to the scoop and something else I wanted to show you is the new wrap design that we're doing. The truck Prior, when I say wrap, I'm meeting vehicle wrap. We do have wrapped vehicles. For those of you that don't know, I have very hot pink vehicles and they are wrapped and they're beautiful. Well, prior, we have like this like pink starburst design on it and then, and I can't even talk. And then there was like bubble overlays. Well, I was thinking, and after some conversations I was thinking, I was like, maybe we should have like the dog paws on there because I don't have a dog or anything that kind of correlates with dog. I have myself as the mascot and I have been thinking about removing myself from it as the team grows. I have been thinking about kind of removing that and I have on one of the cars, I did remove it the last vehicle that I got wrapped. So moving forward, I said, hey, can I see what it looks like with dog paws? And this is what I'm showing you right now over on. If you're watching on YouTube, this is what it looks like with the dog paw overlay with me, with my character. This is not the one I went, I moved forward with. But if you want to talk about designing, you know, designing a wrap, this has been a work in progress for sure. I want to actually go over to the one I decided with. So this is the one I decided to move forward with because it just has the croupins. It's very bold. Right? Who we are Croupin's Poopin Scooping what we do Dog waste removal how to get in touch with you. I wanted my, my, my truck and my vehicles to be as simple as possible, especially because the color speaks so much of volume anyways. But we did add these little faint dog paws to it. So I like it. Yeah. Who we are, what we do, how to get in touch with us. And my husband did say like what about your email address? Okay, I hear you on that. We did. We do have the email address but it's on the back. I only wanted to have one call to action on the side on the cars. I have two. I have who we are and I have how to get in touch with us but it doesn't specifically say what we do. So so the next time I get another Honda, I get another car. I'm going to make the adjustment. But yeah, even the back says who we are, what we do, how to get in touch with us. That is actually getting wrapped right now. Very excited and I really do like the little pause. I'm, I'm excited to see it. When it's all said and done. Do you want to launch or grow your pooper scooper business? If you answered yes then you have to check out the Poop Scoop Millionaire community created by Will Milliken, the president of a seven figure dog waste removal business, Swoop Scoop. You will gain access to the same strategies he used to scale his business from zero to over 2,000 reoccurring customers in just three years. Community members will receive exclusive access to his community forums with industry leaders, business courses are running, Facebook ads, commercial services and so much more. You'll get downloadable pooper scooper documents, live coachings and trainings and access to verified one on one coaches and vendors that is a perfect fit for you. Including a gold level Google product expert that can help you with all of your Google troubles. Space is limited so please join Poop Scoop millionaires today@skool.com or click my link down in the description. And I just think that there's of a lot lot of moving parts right now. The the truck's getting wrapped. I'm investing in that. I've been spending a lot of money on ads and we've beginning we've been getting a lot of new customers. That means I've had to rework the schedule. I've hired new staff to come on board. And the money's good, right? The money's flowing in right now. But I'm thinking about after spring rush. You know, I just want to make sure I'm going to be able to sustain everything and keep everybody working. I haven't, you know, it's weird because I think like, I haven't been through this. You've been, you've been through spring rushes, Erica. You've done this stuff before. You have kept everybody working. There hasn't been a time yet that you haven't kept everybody working that needed to work. And I don't know, I'm just having like a moment of like, are you capable? And so I really had to dig deep. Like, yes, you are capable. Yes. You have been working hard. Yes. Maybe if you don't have the resources, you know, that you are going to figure it out and make it happen to be able to keep this ship going. And my back hurts. I've started back at the gym and I haven't been stretching as much. So my lower back is hurting. So I'm worried that my discs are going to go out again. I gotta start rehabbing my back again. So I'm going to go back to the chiropractor. I, I am going to do my stretches. I'm going to do all of the things to make sure this doesn't happen. Yeah. So my anxiety is high. I'm sure, I'm sure in the microphone you can hear heavy breathing, but like I'm, I am at a heightened state right now. My, my breathing is very shallow. I, my body internally is kind of like trembling a little bit. I'm probably going to start my cycle soon, which is fine. So I can feel it. I feel I'm a little off right now, but I don't want to ruin the momentum. Right. Things are so good. Staff's out working, things are beautiful. We're making money, we're reinvesting back into the business. What did I do yesterday? Oh, yesterday I, I really, I couldn't, I couldn't do the phones yesterday. I just, I, I, I couldn't do it. I couldn't talk to anybody yesterday. I think, you know, I answered like over 30 phone calls the day before yesterday and I was just all talked out. So what I did was, is I got my Excel spreadsheet that I had made for me before spring rush, happened to track my one time cleans and spring cleans and I went through and I inputted like 60 of them. The customer's name, how much I charged and how long it actually took and how many scoopers were on that job. And now I'm going to populate that data. I still have over a hundred that I need to put into that spreadsheet to really see like where my man hour rate on average is with those cleanse. During February I was offering free initial cleans for anybody that wanted to onboard and yes, that helped but it also is bringing my average down. But the customers did sign up so we'll see how long they stay with us. And I will be able to track this data this year to really dial things in. And that's really what this year has been about for me is really collecting that data and understanding it. I don't know if I love it or hate it. It's tedious and I think because I've been sitting so much that's why my back hurts so bad and I am feeling very like anxious because I don't know, it's just like new, it's just like new stuff and it's uncomfortable. But I have people in my corner that can help me this time and I'll have to figure it out. And they're showing me how to do the things. So my a woman, Nicole, that I brought on, she is showing me how to do the formulas in the Excel spreadsheet because I don't know how to do it. So she showed me how to add more line items with the proper formulas. So not only was it done for me, it was created, but now I'm being able to, I'm being shown how to do it so then I can do it moving forward. And I really, I think that's important, that's an important takeaway is when you don't know how to do something. Okay, Find somebody, pay somebody that can do it for you and then have them show you. So at least you know how to do it even if you choose not to. Right. You still have the option. You're not like stuck to that person because you need them so much because you don't know how to do anything. This was a lesson that I learned last year when my previous, when I separated from my previous virtual assistants is I really had no business hiring them yet. I just really needed, I like, I needed to zone out. That's the truth. Like, I don't know, I just, I brought them on and they had done so much when they left, I basically had to like restart all of the behind the scenes stuff because I wasn't shown how to do any of was an expensive experience. Let's say it was an expensive experience. Do I regret it? No, it's what it is, what it is. But it was expensive and cost me time consuming. But as we grow in business, we learn lessons and we have our ups and we have our downs and we have our good days, we have our bad days. We have maybe good and bad all in the same day, maybe the same hour. So, yeah, that is what's going on. I'm going to go ahead, I'm going to wrap this video up because I. Yeah, I just got to go. I appreciate it. Thank you for hanging out with me. How's your spring rush going? How are you holding up? It's crazy, but it's such a blessing. It's so. It's so beautiful that we have these opportunities to be able to have such crazy times of the year and have a business that can change our lives by scooping dog poop and serving the community and helping out people in need. It's amazing. All right, I'll talk to you soon. Bye.
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Thank you for hanging out with Erica Kruipen. She is so grateful and honored you decided to tune in to the Scoop podcast and hopes the information you heard today positively impacts you moving forward in business and life. Follow Erica on YouTube, Instagram, Facebook and TikTok at Croupin's Poopin Scoopin. And don't forget to follow the show in order to get notified when the next edition of the Scoop drops.
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Sam.