A lot of creatives think we are doomed to a life without systems because that's not our natural inclination. Our business is "us," which makes it difficult to scale. I know that I personally have trouble making the connection between who I am as a photographer and my branding.

Whether or not systems come easily to you, it's time to put on our "big-boy pants." All businesses need to revisit the fundamentals of mission statements, values, systems, and customers. You have to believe in your business and your ability to run it. Yes, it's all Business 101, but it works.

To remind us of the basics of a successful business, I've brought on podcast host, speaker and interior designer LuAnn Nigara. LuAnn co-owns, with her husband Vince and cousin Bill, Window Works in Livingston NJ. It is a 10-person firm, specializing in window treatments and awnings, with annual sales of 2 million+, and have serviced more than 25,000 clients since opening in 1982. LuAnn is also the host of the #1, 5-star rated, interior design business podcast, A Well-Designed Business.

To learn how to create your own well-designed business by dreaming, visualizing, and intending, download this episode now.

THE STAND UP WARRIOR

"Your ideal customer is like your favorite pair of jeans" -LuAnn Nigara

Highlights -

The best sale on the planet is a win-win.
Carefully think about the intersection of confidence, goals, and a plan.
If a car's goal is to have four wheels, they all have to go in the same direction. To grow your company, you need to have non-negotiable values you teach your employees.
The customer isn't always right, but what you do want is an advocate for your company.
When you can turn a negative customer into a happy one, that is your best advocate. They've seen the fulfillment of your marketing promise.
Be a "systems freak."
Dream, visualize, and intend.

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Valuable Resources –

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Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.