Podcast
The Shipper's Toolbox by Refund Retriever
Hosted by Brian C. Gibbs · EN
Small parcel shipping and logistics are complicated. Sometimes, a shipper needs someone in their corner, so we created this podcast. Refund Retriever has provided businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006. Shipping & Ecom Podcast
10episodes
Episodes
Newest firstAll episodes
FedEx My Rewards Issue June 2026
Jun 400:04:10Tap to summarizeMy FedEx Rewards is a free program that benefits FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?
Transcribe →
FedEx & UPS Fuel Surcharges 2026
Apr 2900:04:20Tap to summarizehe FedEx Fuel Surcharge is an additional charge applied to shipping rates to account for fluctuating fuel costs. Both ground and air shipping services can have fuel surcharges. Fuel prices can be quite volatile, frequently changing due to various global factors. By applying a fuel surcharge that varies with current fuel prices, FedEx (and other carriers that employ similar mechanisms) can stabilize its pricing model without frequently adjusting its base rates. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?
Transcribe →
FedEx Missing or Invalid Account Number Fee
Apr 1500:03:57Tap to summarizeShipping errors don't just create operational headaches—they can also trigger unnecessary fees. One of the most overlooked accessorial charges from FedEx is the Missing or Invalid Account Number fee. While it may seem minor on a per-package basis, this fee can quietly add up across your shipping volume if it's not properly managed. A FedEx invalid account fee applies if the shipper does not provide a valid FedEx account or an accurate credit card number for the selected billing option. For FedEx Ground, this includes requests to bill accounts without a U.S. or Canadian billing address. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?
Transcribe →
FedEx Oversize Package Fees 2026
Mar 2500:04:15Tap to summarizeFor many shippers, the FedEx oversize charge is an unavoidable shipping expense. Many shippers are unaware of these charges until they appear on a FedEx invoice. Let's look at the definition of the FedEx oversize charge, its price, and the FedEx peak-season oversize charges. In addition to understanding these changes, we will help mitigate the cost impact and demonstrate how Refund Retriever's reports can help identify your issues. What is a FedEx Oversize Charge Package? A FedEx oversize charge applies to any package that exceeds 96 inches in length or 130 inches in length and girth. The rating will be based on the greater of the package's actual rounded or dimensional weight, subject to a minimum billable weight of 90 pounds. Exceed 96 inches in length, 130 inches in length and girth, greater than 17,280 cubic inches, or actual weight greater than 110 lbs. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?
Transcribe →
2026 UPS Large Package and AHS Surcharge Changes
Mar 1100:04:03Tap to summarizeUPS has changed some rules for AHS and large package measurements. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV
Transcribe →
FedEx Money Back Guarantee Update for February 2026
Feb 1800:03:49Tap to summarizeOften, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is very important to keep a customer happy but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery. FedEx and UPS both have a money-back guarantee on all ground and express services. Here is a list of common reasons we see the carrier not issue a refund of transportation charges on deliveries made past the guarantee. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also solves all your Amazon FBA reimbursement problems. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV
Transcribe →
2026 FedEx Residential Charges
Jan 2800:04:19Tap to summarizeFedEx defines a residential surcharge as a shipment addressed to a home or private residence, including locations where business is conducted from home or a shipment where the shipper designates the delivery address as residential. UPS and FedEx charge a higher price for residential addresses. In short, this additional charge is due to the inconvenience of delivering one shipment to a single location, compared to possible multiple deliveries with a commercial address. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV
Transcribe →
UPS Residential Surcharges for 2026
Jan 700:03:38Tap to summarizeUPS defines a residential surcharge as a residential delivery made to a home, including a business working out of a home. Furthermore, an added shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address is deemed residential by UPS. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV
Transcribe →
UPS Additional Handling Changes 2026
Dec 300:04:03Tap to summarizeMany shippers notice a UPS Additional Handling charge on their UPS invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to UPS's characteristics. UPS service centers must treat the box differently from the rest. So, how much are these fees, and how can we reduce them? Learn More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a comprehensive logistics analysis, we help shippers maximize carrier discounts and achieve best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually review the entire inventory lifecycle to ensure all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV
Transcribe →
FedEx & UPS Shipping Deadlines
Nov 1900:03:24Tap to summarizeUPS holiday shipping deadlines are crucial for all shippers. Holidays are usually the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to overlook shipping costs in its efforts to keep customers happy. Let Refund Retriever monitor your shipping invoices for late deliveries and billing mistakes. Our late delivery refund technology will automatically find inconsistencies and overcharges. UPS has already released some important 2025 holiday shipping information you need to know. Download the UPS holiday shipping deadlines schedule for quick access to essential shipping dates, holiday service guarantees, and the last days to ship. In addition, learn more about the UPS holiday surcharges. Learn More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a comprehensive logistics analysis, we help shippers maximize carrier discounts and achieve best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually review the entire inventory lifecycle to ensure all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV
Transcribe →