Podcast
The Social Hotelier
Hosted by Sam-Erik Ruttmann · EN
A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
14episodes
Episodes
Newest firstAll episodes
Why Qualified Candidates Don’t Get Interviews: What Recruiters Really Look for in a Resume TSHS-153
Apr 1600:54:28Tap to summarizeWhy Qualified Candidates Don’t Get Interviews: What Recruiters Really Look for in a Resume Why do so many qualified candidates get overlooked before they ever reach the interview stage?In this episode, former recruiter Megan Applegate explains how recruiters scan resumes in seconds, what recruiters really look for in a resume, and how the ATS system affects your chances. You will learn how to avoid common resume mistakes, position yourself strategically, and improve your odds of getting more interviews. Main Topics Covered: The truth about resumes and rejection myths How ATS systems filter and parse applications The critical first six seconds of resume scanning How to craft a resume that sells your value, not just lists your history The TAP Protocol: A systematic approach to job searching and talent acquisition Common invisible mistakes that block strong candidates Shifting from describing experience to positioning value Strategies to study and match job descriptions Importance of a targeted, concise resume format How to leverage your LinkedIn profile and professional branding
Transcribe →She Couldn’t Use a Smartphone. Her Son Changed That for Tens of Thousands TSHS – 152
Apr 800:42:03Tap to summarizeShe Couldn’t Use a Smartphone. Her Son Changed That for Tens and Thousands In this episode of The Social Hotelier, Sam-Erik Ruttmann sits down with Matt Smith, founder of Speak2, to discuss one of the most overlooked challenges in our digital world — technology exclusion among older generations. Matt shares the personal story that inspired Speak2: watching his mother become increasingly isolated as communication shifted to smartphones and text messages she couldn’t easily use due to macular degeneration. That experience led him to build a voice-driven platform designed to keep older adults connected, dignified, and included. Together, Sam-Erik and Matt cover: •What digital exclusion really looks like in everyday families •Why simplicity and empathy must drive technology design •How hospitality can lead the way in inclusive tech adoption •The real human cost of leaving older guests and team members behind •What Speak2 is doing to bridge the gap This is more than a technology conversation. It is about dignity, inclusion, and what it truly means to connect people. Have you seen someone you love struggle to keep up with technology? Share your story in the comments.
Transcribe →Elizabeth Mullins on Building Hotels That Change Lives. TSHS-151
Mar 2600:42:34Tap to summarizeElizabeth Mullins on Building Hotels That Change Lives ⏳Most people think hospitality is about rooms, service, and luxury standards. But in reality, the industry is fundamentally about how we make people feel — and how we create connection in an increasingly disconnected world. In this conversation, seasoned hotelier Elizabeth Mullins — President of Evermore Orlando Resort — shares her remarkable journey from Ritz-Carlton to Disney, and now leading one of the most ambitious new resort concepts built entirely around togetherness. We explore why hospitality may be entering a new era — one where emotional connection, culture, and what she calls “relational wellness” redefine what luxury truly means. So do not miss this opportunity to rethink leadership, guest experience, and the real purpose of hospitality in today’s world. 😉 👀 What if hotels are not just service providers — but places that can actively reduce loneliness and reconnect people? 🔥 Here are some key takeaways from our conversation: ✅ Hospitality is ultimately in the memory-making business, not just service delivery ✅ Culture is the foundation of high-performing teams — and it must be intentional and measurable ✅ True leadership starts with designing experiences, not managing operations ✅ “Relational wellness” is about intentionally creating environments for human connection ✅ Luxury is shifting from material excellence to emotional resonance and soul ✅ Technology (AI) will reshape hospitality — but human connection will become even more valuable ✅ The future of travel is less about escape — and more about togetherness 🌟This is more than a podcast. It’s a deep dive into the future of hospitality — where leadership, culture, and human connection take center stage. Buckle up for a thoughtful and inspiring discussion filled with real-world insights, leadership lessons, and a bold vision for where our industry is heading.
Transcribe →How Tourism Companies can Leverage with AI. TSHS – 0038
May 6, 2021Tap to summarizeThe use of robotics in tourism, travel, and hospitality is a controversial topic. Whenever we talk about robotics we do it with a certain degree of superstition and superficiality, Technology is never the end, but a means to improve internal processes, build branding, guest loyalty and increase profits. We will discuss with Lasse Rouhiainen, International Keynote Speaker and Best Seller Author on Artificial Intelligence what the future looks like when it comes to AI and the advantages and opportunities for tourism companies to use ¨human-enhancing¨technologies.
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